Professional Summary

Highly motivated and client focused Insurance Claims Adjuster with commendable customer service, negotiation, analytical and crisis communication skills. Detail oriented insurance professional with expertise in providing consistent insurance claims support and customer service to clients. Ability to carefully investigate situations and provide satisfactory solutions. Proficient in Xactimate, XactAnalysis, Claims Center, Enterprise Claims System and all Microsoft Office products.

Professional Experience

Claims Adjuster

October 2017 – August 2019 E. A. Renfroe & Company Atlanta, GA

Managed catastrophe and daily claims

Issued claims payments – initial and supplemental

Coordinated with a number of vendor and additional services such as contractors, emergency mitigation and additional living arrangements

Managed phones in a team environment

Assisted team members as needed

Submitted correspondence to policy holders, contractors and public adjusters

Used Xactimate and Xact contents to create and correct estimates

Explained claim procedures to policy holders, agents and contractors

Investor Service Representative

September 2010 - September 2017 Computershare Chicago, IL

●Explained products and/or services for Walmart shareholders in a call center environment

●Performed maintenance on Walmart Shareholder’s stock accounts to update information

●Managed account status inquiries from shareholders, customers, and broker/dealers

●Researched account and transaction records to resolve issues and discrepancies

●Provided documentation on customer activities and information on products and services

●Handled correspondence overflow

Order Management/ Customer Advocate

May 1999 - May 2010 Motorola Mobile Devices Libertyville, IL

●Managed wholesale auction fulfillment, including order processing, account status, and customer communications

●Delivered superior and consistent customer service to both large and small sized businesses

●Created account credits and returns authorizations and maintained over 250 customers

●Provided account business solutions, including order support, product support, and issue resolution

●Drove fulfillment performance metrics improvement from 50% on time shipment in 2003 to 99% on time shipment from 2004 to 2009

●Trained users on the Oracle Order Management System

Education

Northern Illinois University B.A. Economics

Professional Development and Training

●Six Sigma yellow belt completed

●PCS Global Government Contract Compliance Training - Provided regulation and guidelines for global sales transactions

CERTIFICATIONS & LICENSES

Certifications for the following: State Farm Auto, Fire Policy, and Estimatics, Tower Hill Insurance, Citizens Insurance and California Earthquake. Licenses in the following states: Alabama, Arkansas, Florida, Georgia, Indiana, Kentucky, Louisiana, Michigan, Minnesota, Mississippi, Montana, New York, North Carolina, Oklahoma, Oregon, Texas (Designated Home State), South Carolina, Washington, and West Virginia

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