Customer Service Manager
Resume:
Paula R. Broza
Lansing, IL 708-***-**** *******@*****.***
Career Objective
Customer Service Specialist with 10+ years of experience. Possess impeccable written and verbal communication skills and excellent interpersonal skills. CORE COMPETENCIES
● Customer Service
● Detailed and Organized
● Self Starter
● Strong Work Ethics
ZELLER WINDOWS & SIDING, INC. ST. JOHN, IN
Production Manager April 2019-September 2019
● Read and analyze incoming contracts to determine their accuracy and confirmation and plan their installs.
● Coordinate the on-time and on-budget completion of construction projects including roofing, siding, windows and gutters according to the initial job files.
● Update Job Files and the records within, and through timely and accurate communication with Sales, Accounts Receivable, and Quality Control internally, and with Crews, Vendors, and Homeowners externally.
● Schedule material drop and build schedule.
● Verifies that subcontractor pay requests and/or charge/hold slips are accurate prior to sending to Accounting for payment
KRC LOGISTICS MUNSTER, IN
Shipping/Receiving Supervisor August 2017-January 2019
● Supervises and coordinates activities of workers engaged in verifying and keeping records on incoming and outgoing shipments and preparing items for shipment.
● Studies shipping notices, bills of lading, invoices, orders and other records to determine shipping priorities, work assignments and shipping methods required to meet shipping and receiving schedules, utilizing knowledge of shipping procedures, routes and rates.
● Prepares bills of lading.
● Assist workers in shipping and receiving activities.
● Data entry regarding docking/unloading/BOL updating. BLUE LINE FOODSERVICE DISTRIBUTION WOODRIDGE, IL
Office Supervisor April 2013-August 2017
● Oversee work flow of office/call center staff.
● Process purchase orders and order maintenance via AS400.
● Manage/transmit direct import orders on EDI system.
● Process OS&D.
● Report and rectify daily inventory issues.
● Manage daily transactions related to customer billing, inventory, credit memos and special billings.
● Reviews and approves replenishment, inventory and credit adjustments.
● Resolves escalated customer service issues.
● Maintains accurate inventory level of all office supplies
● Telephone, copier and printer maintenance.
● Develop departmental SOPs in coordination with Director and DC Supervisors.
● Manage KPI and performance training of customer service staff to provide optimal departmental efficiency.
● Ensure coverage of department and schedules customer service hours of operation
● Manages time off database, and submits department payroll hours using TCP (TimeClock Plus).
● Takes initial delivery order via AS400, coordinates initial delivery for incoming customers.
● Organizes company functions.
● Communicates new product information to customer and internal departments.
● Process non-food Purchase Orders with outside vendors.
● Update AS400 database alerts.
● Manage and update outside vendor database at the DC level.
● Scan all invoices using EDMS System.
● Prepare paperwork and shipping instruction for outgoing LTL orders via UPS software.
● Manage/oversee cleaning service for the DC.
● Manage/oversee vending service for the DC.
● Studies shipping notices, bills of lading, invoices, orders and other records to determine shipping priorities
DR. PEPPER SNAPPLE GROUP HAZEL CREST, IL
Warehouse Supervisor March 2012-April 2013
● Supervise union workers throughout the shift.
● Maintain cross dock coordination.
● Maintain shift load logs.
● Coordinate dock traffic for incoming loads.
● Accountable for direct supervision of work activities.
● Ensure execution and implementation of all policies/procedures.
● Conduct physical counts of inventory returns.
● Process payroll.
● Process shift paperwork.
● Process performance reviews/write ups.
NORANDEX BUILDING PRODUCTS DISTRIBUTION INC WEST CHICAGO, IL Operations Manager May 2004-September 2011
● Supervise all admin, warehouse and delivery operations.
● Ensure proper receipt, storage and delivery of products sold.
● Place inventory orders via outside vendors.
● Maintain branch personnel files and report to HR.
● Train and evaluate all inside personnel.
● Process payroll using Kronos system.
● Supervise the admin of financial activities.
● Resolve operational issues.
● Enforce OSHA regs and policies.
● Maintain office equipment/adequate supplies.
● Accounts receivable processing.
● Maintain customer credit files.
● Process shift paperwork.
● Process performance reviews/write ups.
● Perform monthly/annual physical inventory procedures. Education
SOUTH SUBURBAN COLLEGE SOUTH HOLLAND, IL
20 hours complete toward Associate in Arts Degree
THORNTON FRACTIONAL SOUTH HIGH SCHOOL LANSING, IL
High School Graduate graduated early as a Junior
Additional Skills
Proficient in Microsoft Office/Outlook
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