Office Front Desk

Kaielia George

*** ******* **. ***

Dothan, AL **301

*********@****.***

Alternate Contact Number: 678-***-****

Phone Number: 340-***-****

Skilled, dedicated and motivated individual seeking an entry-level opportunity working as an Office Clerk, in a general office environment or in a travel or tourism office

Work Experience

Wholesale Group Coordinator

Tropic Tours

St. Thomas, VI

April 2008-September 2017

Supervised up to twelve other individuals in company to include drivers

Provided information about company services to potential clients

Helped customers with complaints and questions such as resolution of any booking issues or booking airline tickets

Entered transportation requests into company system

Created invoices and collected payments for services rendered

Calculated drivers’ hours to submit for payroll

Prepared inter-office memos and conducted staff meetings

Created itineraries for incoming groups and meet and greet groups upon their arrival

Coordinated groups vacation activities

Also worked as Airport Hospitality Team Member responsible for greeting incoming clients, checking them, escorting them to waiting transportation and coordinating their return transportation from the hotel to the airport

Cashier

Plaza Extra

St. Thomas, VI

September 2007-April 2008

Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there was adequate change

Received payment by cash, check, credit cards, vouchers, or automatic debits

Answered customers’ questions, and provided information regarding store or merchandise

Issued receipts, refunds, credits, or change due to customers

Greeted customers entering establishments

Provided on-the-job training for new employees

Assisted customers by providing information and resolving their complaints

Answered incoming phone calls

Front Desk Agent

V.I. Ground Handlers (U.S. Airways)

St. Thomas, VI

January 2005-July 2007

Examined passenger documentation to determine destinations and to assign boarding passes

Traced lost, delayed, or misdirected baggage for customers

Checked baggage and cargo and directed passengers to designated locations for loading

Provided boarding or disembarking assistance to passengers needing special assistance

Conferred with customers to determine their service requirements and travel preferences

Announced arrival and departure information using public address systems

Determined whether space was available on travel dates requested by customers, assigning requested spaces when available

Assembled and issued required documentation, such as tickets, travel insurance policies, or itineraries

Education

Some College, General Studies

Florida Memorial College

Miami, FL

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