Business Operation Manager

Mennatullah Abbass Abdulhady (** years old)

*****.**-****@*******.*** +201*-****-****

Work Experience

May 18 – May 19 D’Ananas Foods (50+ employees) Cairo, Egypt

Business Operation Manager (FMCG - HoReCa)

Planed & set strategy for a 1-year development project aiming to:

- Raise customer’s satisfaction by our service and products.

- Open new business channels and address for growth.

- Manage digital marketing and brand consistency.

- Build brand’s culture & train employees to meet company’s standards. Daily duties were:

Manage facility & monitor daily operation to ensure it operate smoothly

Approve new products through studying their requirements & ROI.

Oversee financial data, money handling, stuff performance & training.

Optimize expanses, set budgets & strategies that meet ROI objectives.

Oversee employees’ training and evaluation.

Study consumer insights and feedback to develop.

Negotiate with suppliers and business clients to get the best deal. Reason for leaving: It was an one-year contract to apply a one-year program. Program ended with great success achieving our targets.

July 15 – Jan 18 E.T.E Travel (20 - 30 employee) Cairo, Egypt

Business Operation Manager

Monitor daily operations, financial data and HR department.

Develop marketing strategy, approve Ads’ design & generate content.

Track spending & campaigns to calculate ROI.

Make exclusive rate deals with suppliers and business partners.

Reason for leaving: Due to legal problems with the license of E.T.E Travel, The owner had to shut the company down.

May 14 – July 15 Nights Travel (Less than 10 employees) Cairo, Egypt Reservations Manager

Write and upload website content.

Create social media ads and follow up on it’s results.

Handle groups, cancellations, VIPs and commercial clients.

Review reservations booked and deposits paid daily.

Train staff & monitor their communication etiquette.

Reason for leaving: I was offered better opportunity at E.T.E Travel

Jan 12 – May 14 Nights Travel (Less than 10 employees) Cairo, Egypt Personal Travel Consultant

Research travel destinations & plan itineraries according to budget.

Collect deposits, book flights, reserve accommodations & sightseeing.

Build and maintain relationships with clients.

Education and Qualifications

BSc in Tourism and Hotel Management, Helwan University, Cairo, Egypt.

Class of 2015

Additional Information

Languages: Arabic (Mother Tongue)

English (Fluent)

French (Low Intermediate)

German (Low Intermediate)

Advanced Skills: Computer – Customer Service – Sales Skills – Marketing Skills - Presentations - Management Skills – Planning – Budget Management – Project Management - Time Management – Decision Making – Analytical Reasoning – Editing - Copy writing – Google keywords – SEO - Intranet – Google analytics – FB Ads.

Soft Skills: Communication Skills – Leading Personality – Problem Solving – Team Player – Critical Observation – Detailed Oriented – Creative Thinking – Self Confidence – Motivated.

Gender: Female. Marital Status: Single. Date of Birth: 03/01/1994. Nationality: Egyptian. Current Location: Cairo, Egypt.

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