Professional Summary

* ***** ** ********** ** Business Analysis, Process Analysis and Process Improvement.

* ***** ** ********** ** a PM/Jr. PM

* ***** ** ********** ** SDLC based projects.

* ****s of experience in Agile based projects.

Experience in working in e-commerce, healthcare, airlines (aviation), non-profit, retail industries.

Experience with environments that employed Microsoft Dynamics (CRM), OBIEE, ETL, web services, APIs, Content Management System (CMS) etc

Worked on Multiple System Integration Projects.

Worked on Data Migration and Decommission Projects

Worked on Web Application projects.

Familiar with compliance such as HIPAA, PCI, SOX, FAA etc.

Created Risk Mitigation Plans.

Wrote SQL Queries to validate data in the tables (Databases).

Proficient in Business Analysis techniques and creating business analyst deliverables like Business Requirements documents, Functional Requirements Documents, Gap Analysis documents, Impact analysis, Use case Documents, User Stories, Project Change Request Documents, Scoping Documents, Backlogs, Data Mapping Document etc.

Experience in creating mock ups and prototypes.

Experience in creating Implementation/ Deployment Plans.

Worked closely with end users to understand specific Support Tickets.

Experience in creating Test plans, Test cases, traceability matrix and managing defects.

Experience in working with Off Shore Team.

Technical Skills

Business Analysis MS Office (Word, Excel, PowerPoint, Outlook, Project, Visio, Publisher)

Reporting OBIEE (environment in which reports were made)

DBMS Oracle, SQL Server, MS Access

Mockups Axure, Balsamiq, Publisher

Quality Assurance HP Quality Center, JIRA, Atlassian Bonfire, Rally

Flowcharts E-draw, Visio, Orbus

SCRUM Mingle, ScrumPro, Scrummage

Other Web-Ex, MS Communicator, Lync, Skype, SharePoint, Confluence, iServer,

American Airlines, Fort Worth, TX March 2016 - Present

Multiple Roles: Project Manager, Sr. Business Technology Analyst and Lead Quality Analyst

Methodology: SDLC and Agile (Scrum)

Project size : 1. Full Operational Integration (FOI) project, $140 M

2. Decommission and Data Migration of Multiple Legacy Systems to Azure Cloud, $750,000

Team size:

FOI: Core Team: (2 PMs, 7 BAs, 2 Tech Leads, 8 Dev, 5 SME’s, and 1 IT Specialist); Total Team: Core Team x 4

Decommission and Data Migration to Azure Cloud: (1 PM, 3 BA’s, 3 Architects, 4 Dev)

Mentoring experience: Yes

Did you start the project in the beginning, middle, towards the end? Requirements phase.

1. FOI: Legacy American Airlines and Legacy US Airways used two very different set of crew (Pilot and FA) management systems and applications. Also, the labor contracts between the company and the crew unions were different for both the airlines. After the merger, it required integrating the Flight Attendants of both the airlines under a single agreement and operating under a single crew management system. Having one system of record provided the company with operational foundation and flexibility to better serve the needs of AA’s internal and external clients. Pilots, Flight Attendants, Crew Schedulers, and Dispatchers etc. will all have access to more accurate information in a timely manner and can thus make better decisions. My role was to focus on delivering the IT work required for systems like CATS, FOS and AOS PBS in support of the Flight Attendant (FA) Joint Collective Bargaining Agreement (JCBA) for Full Operational Integration (FOI). This project involved multiple system integration between various systems such as FOS, CATS, ETB, PBS, VMS, CCS, FH, and ROTA etc. and affected multiple business units such as Labor, Flight Service, Crew Schedule, Payroll, Crew Compensation, Manpower Planning etc.

2. Decommission and Data Migration: Post FOI, the company initiated a project to migrate data from multiple applications such as CATS, MAESTRO etc. to the cloud prior to its decommissioning and leverage Microsoft Azure Web Services to injest/explore/prep/model/visualize the data to the frontline users

Responsibilities:

Assist in project planning, execution and completion of the above two projects

Responsible for developing Project Charters, Schedules, Milestones and Work Breakdown Structures (WBS) after multiple consultations with various stakeholders

Conduct preliminary investigation for all project requests, ensuring they are in line with business objectives

Conduct impact analysis and gap analysis and work with business users to create business process flows, use case diagrams and wireframes

Accurately document detailed description of user needs, program functions and requirements into Business Requirement Documents (BRD’s) and Functional Requirements Documents (FRD’s)

Identify inter-dependencies, issues and risks throughout the project lifecycle and help develop mitigation responses

Work with development team to ensure that they understand the functional requirements and specifications.

Assigned the role of a ‘QA Lead’ and carried out various responsibilities such as –

oManaged a total of 50 onsite, offsite and offshore resources across two teams

oCreated various testing material such as test management plan, kick off decks for CAT, UAT; acceptance forms, test case import template etc.

oTrained business and IT resources on using HP ALM

Understood expectations that were set with client, recognized when issues/events may affect delivery, and communicated effectively with clients to identify needs and evaluate alternate solutions

Was assigned the role of ‘Issue Management Lead” during program implementation command center

Ensure all project stakeholders are kept informed of project changes, milestones, issues and risks etc. with clear and continuous communication.

Leading and mentoring junior Business Analysts and Quality Analysts

Delta Air Lines, Atlanta, GA /Minneapolis, MN Aug 2014 – March 2016

Sr. Business Analyst – Mentor, PMO

Methodology: SDLC

Project size : Enable Electronic Documents project: $6.5 M

Team size: Conversion: (On site: 1 PM, 4 BAs, 7 Dev, 5 QA, 2 Solutions Architects), Offshore (2 Dev, 2 QAs)

How many BA’s on the team: 4 BA’s

Mentoring experience: Yes

Did you start the project in the beginning, middle, towards the end? Requirements phase.

The Technical Operations Center (TOC) at Delta Air Lines utilizes paper records to execute maintenance and as the official record for maintenance accomplished. The documents are then scanned to be retained electronically as the official record of accomplishment. This process does not facilitate real time updates to maintenance tasks. It also does not guarantee synchronization between paper system and the back-end electronic systems and thus, it does not help in maximizing operational efficiencies associated with achieving corporate goals regarding on-time performance. The intent was to transition the aircraft and shops compliance documents from paper to electronic format throughout the lifecycle of the process. My job was to help improve the operational performance and automate FAA compliance by bringing the technological advances of electronic delivery and management to facilitate real time transfer of maintenance updates. The project involved multiple system integration such as SCEPTRE, Fleet Cycle, MIRS, SAP, and Documentum etc. and affected multiple business units such as Line maintenance, Base maintenance, Shop maintenance, Quality Assurance, In – Flight. Worked with the sales and marketing team and used Salesforce to create dashboards for operational and reporting needs of the company

Responsibilities:

Worked closely with the business to develop and understand the process flow diagrams.

Facilitated Joint Application Development (JAD) Sessions to elicit requirements

Arranged Review meetings and discussed the issues with Developers and Other Team Members.

Created AS-IS and TO-BE process flow diagrams (for GAP-Analysis)

Created wireframes and managed the functional and non-functional requirements.

Created and managed project templates, Use Case project templates, requirement types and trace-ability relationships.

Collaborated with IT technical resources to contribute to the technical requirements required to develop business solutions

Communicated and worked with offshore resources and made decisions with minimal supervision

Utilized SharePoint to communicate effectively with the team.

Worked closely with the QA team to develop the test cases and the test scenarios

Monitored client expectations through client involvement and communication throughout the project life cycle

Trained Business Users on new functionality and helped in conducting UAT

Created and maintained bug tracking spreadsheet on SharePoint to capture and track functionality and software bugs

Coordinated and prioritized outstanding defects and enhancement requests based on business priority

Created product documentation, including online help, user manuals and training materials.

National Marrow Donor Program (NMDP.org), Minneapolis, MN June 2012 – July 2014

Lead Business Analyst/ Jr. Project Manager

Methodology: SDLC & Agile

Project size :

1. Oracle 10g to 11g conversion & Consolidation: $700K;

2. Various Reports: $50K – 140K

3. CRM: 450K

Team size:

1. Conversion: (1 PM, 2 BAs, 4 Dev, 2 ETL Dev, 1 Conversion Specialist, 5 QA, 2 Solutions Architects)

2. Reports (Typically): (1 PM, 1 BA, 1 QA, 1 Dashboard dev, 1 RPD Dev, 1 Solutions Architect) 3. CRM (1 PM, 1 BA, 1 Dev, 1 QA)

How many BA’s on the team: 2 BAs on Oracle 10g to 11g conversion & Consolidation Project, the rest had only 1.

Mentoring experience: No junior BAs at this client since all projects I worked on were flagship projects so all senior BAs were involved.

Did you start the project in the beginning, middle, towards the end? Beginning and during design phase.

NMDP is a US based non-profit organization, which matches Donors to Patients who need hematopoietic stem cell donors or cord blood units in order to treat illnesses like Leukemia etc. NMDP uses the reporting tool OBIEE to create their Business Intelligence (BI) reports. My job was to meet with the stake holders and gather requirements in regards to their reporting needs for patient match, alleles match ups and other bioinformatics, operational needs of the organization. I was also involved in creating reports using data from proprietary donor match algorithm called HapLogic. Also did Data Analysis for the data governance team. Also worked on project for CRM (Microsoft Dynamics) integration into Fund Raising Management System.

Responsibilities:

Supported Project/Program Manager(s) with task identification, status reports, issue and risk mitigation.

Assisted project management in defining the detailed tasks, milestones, and deliverables that met stated project objectives.

Coordinated and managed tasks of all the resources on the project.

Served as the conduit between the customer community (internal and external customers) and the software development or business process re-engineering team through which requirements flew.

Collaborated with business and IT personnel to identify and understand business needs and solutions for assigned IT projects.

Identified scope and translated business requirements for the implementation of DW / BI dashboards, reports and metrics.

Created Gap Analysis documents, Use Case documents, Business Requirements and Functional Requirements documents and also user stories.

Collaborated with IT technical resources to contribute to the technical requirements required to develop business solutions

Analyzed and evaluated information gathered from multiple sources (excel and DB), reconciled the data and presented the data to the business to formulate business rules.

Build and expand reports for members of the business teams.

Completed Field analysis requests from business team.

Created excel mock up.

Collaborated with data warehouse engineers on what data is delivered and how to ensure timely access to the right information to maximize ROI.

On board members of the Business team members to tools and analysis products.

Identified and developed key performance indicators (KPIs) to help manage the business areas supported.

Resolve issues as they arise, escalate to project management appropriately and ensure proper communication of resolutions to the business.

Worked with QA testers to create detailed Test cases.

Used SQL to query data and did data validation.

Worked with performance tester to evaluate performance metrics.

Created UAT Test cases and Test plans.

Took care of all aspects of User Acceptance Testing (UAT) to ensure the IT solutions fit the business requirements

Logged defects in HP Quality Center.

Created Training material for end users.

Supported the product through the warranty period.

Praxair, Inc. Inver Grove Heights, MN Jan 2011 - June 2012

Sr. Business Analyst

Methodology: Agile (Scrum)

Project size : E-commerce Project: $4.2 M CMS: 120K

Team size: E-Commerce Project (Internal 1 SM, 1 lead BA, 2 Jr BAs, 2 Dev integration specialists, 2 QA; Vendor: 4 Dev, 3 QAs) CMS Project: (1 SM, 1 BA, 1 QA, 2 Dev)

How many BA’s on the team: E-Commerce Project 3 BAs, CMS Project: 1 BA

Mentoring experience: Worked with 2 Jr. BAs; assigned them stories related to different Lines of Business, Lead meetings for them, helped them coordinate work with other resources, reviewed their work, lead workflow discussion, worked on integration stories and application changes, oversaw all functional to technical specification conversion.

Did you start the project in the beginning, middle, towards the end? Worked on the project from Planning Sprint.

Praxair develops and markets gas cylinders, specialty gases and high performance coatings. The project involved revamping the Praxair Direct E-Commerce Web portal. This portal allowed potential customers to purchase services, manage accounts, pay bills and other miscellaneous things. Worked as a primary liaison between the business line, operations, and the technical and assisted the QA team with use cases. A summary page was added including shipping days and when the product was shipped to manage sales. I also added an estimated delivery time on the site. I also worked on requirements for order tracking via mobile site. As part of adding guided navigation for the products, we went through the exercise of cataloging the items. This helped not only in guided navigation feature but also with better search results. Also worked on Content Management System (CMS) integration into the E-commerce platform for customer feedback for the products bought by them.

Responsibilities:

Met with the Business/ Product owner to groom User stories.

Worked with the product owner to prioritize the product backlog.

Facilitated Sprint Planning meetings to detail out the work estimation time.

Lead Daily stand up meetings and updated the burn down chart.

Analyzed business / e-commerce requirements.

The project started using a new off shore vendor and I defined common processes and procedures, policies, roles, responsibilities, terminology, best practices and standards for running an enterprise.

Worked on LDAP/ AD security set up for new account set up process and worked on permissions set up by user role.

Worked with Magento’s CMS integration team for configuration and customization of the product.

Lead the bi-weekly Sprint Review meetings.

Create a new "Parent Item Details Page", which would function as a logical location to land PPC (pay per click), email, and on-domain merchandising campaigns.

Worked with compliance to handle the new credit card portfolio section.

Worked to ensure that all requirements are PCI compliant.

Helped established purge process based on SOX rules.

Converted Functional User Stories into Technical User Stories.

Updated user stories on Confluence.

Maintained Test case/ Acceptance Criteria documentation.

Streamlined the keyword search process by significantly reducing number of search results. Having a parent/child relationship would allow the system to return a smaller number of matching parents (when available) - instead of returning the full set of individual SKUs.

Increase overall find-ability on the IDP (Item Detail Page) by providing a method for evaluating and selecting alternate products by differentiating attributes.

Tracked project status using JIRA / scrum board.

Tracked defects using JIRA / Eventum.

Was heavily involved in IBM Coremetrics Testing.

Wrote SQL queries for data validation, data retrieval and data analysis.

Wrote SQL queries to retrieve pricing, sourcing, product, and customer data

Was involved in getting requirements for Adobe Test & Target A/B Testing and working with the vendor to set up the Test and Target.

Performed Functional Testing and rapid defect logging in Atlassian Bonfire.

Conducted Manual & Automated (Tool: TestDrive) Regression Testing.

Did Weekly Demos for the business.

Wrote write-ups for Sprint Retrospective meetings.

Updated documentation on Confluence.

Worked to remove any road-blocks for the team to ensure deployment of the user stories on time.

Handled Bi-Weekly deployments, and worked with deployment teams to ensure smooth Go-Live.

Tested pricing source move from database to MidTier service based calls.

Worked with Project Manager on Risk Mitigation Plan.

Worked with compliance on the Terms and Conditions that needed to be added to the existing document based on the added functionalities.

CERTIFICATIONS:

RPA Implementation Methodology – Completed July 27, 2019 - UiPath

RPA Business Analyst – Completed July 25, 2019 – UiPath

RPA Awareness – Completed July 23, 2019 – UiPath

DevOps Foundations – Completed Feb 21, 2019 – LinkedIn Learning

EDUCATION

Master of Science in Information Systems Engineering Management, Oct 2018 – Present

oHarrisburg University of Science and Technology

oGPA: 4.0/4.0 (End of fourth semester)

Master of Science in Project Management, Oct 2018

oHarrisburg University of Science and Technology

oConcentration: Agile/Lean

oGPA: 3.94/4.0

Master of Science in Information Technology Management, April 2014

oSt Mary’s University of Minnesota, Minneapolis, Minnesota

oGPA: 4.0/4.0

Bachelor of Science in Electronics and Communication Engineering, May 2011

oMuffakham Jah College of Engineering and Technology, Hyderabad, India

oGPA: 3.8/4.0

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