Customer Service Manager

Irishia Allison

**** ********* ****

Greensboro, NC 27405

Cell: 336-***-****

Email: ********@*****.***

Profile

Human Resource professional offering versatile office management and leadership skills. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality. Education

GTCC - Major: Business Administration

North Carolina Central University - Major: Business Administration Orange High School - High school diploma

Highlights

- Highly dedicated HR professional with strong communication skills

- Strong knowledge of staffing needs, recruiting and hiring processes

- High organization and presentation skills with knowledge in HR and Benefits

- NC Notary Public

Work Experience

The Fresh Market/HR Benefits Specialist 2013-2019

Administrator companies FMLA, PMLA and other leave of absences for over 300 employees.

Administer STD and LTD for company of 10,000 employees

Handle companies annual enrollments, new hire enrollments, status change enrollments, all benefit questions, and receive benefit payments.

Assisted with recruiting, and hiring process.

Handle employee terminations when necessary under company HR guidelines.

Provide customer service to employees and outside vendors. HR team projects.

Assist with employee relation issues, on-boarding, and conduct store training and hr team training.

Sears Holding Corporation/Service Contracts Team Lead 2011-2013

Approve and deny Contract claims,schedule service for customers,

Provide excellent customer service, administrative duties, computer skills, and handled company daily reports on new and voided contracts.

Handle escalation calls, coach team reps, conduct team meetings weekly. AKG of America Inc. /General Accountant 2008-2010

Maintain daily records of financial transactions.

Managed daily accounts receivable, payable, and invoicing customer accounts.

Managed weekly vendor contracts.

Administered employee relation issues and investigations.

Assisted with HR on-boarding, drug screening, and new hire paperwork.

General payroll functions and duties. Assisted on employee screening and recruiting. Man Alive/Store Co- Manager 2005-2007

Assisted with daily store operations.

Screen, hire and trained qualified candidates.

Provided excellent customer service

Managed store staffing needs,and submitted weekly payroll.

Weekly scheduling and inventory.

Facilitated store recruiting and training events. References upon request

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