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Manager Service

Qibla, Kuwait City, Kuwait
November 05, 2019

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Ahmed Rashid Ahmed Khalifa

Personal Information:

Date of Birth : 30 May 1981

Nationality : Egyptian

Marital Status : Married

Mobile : 60415151

E-mail :

Visa Article : 18 (Transferable)

Driving License : available


University : bachelor Degree in Engineering


Major : automobile engineering

Total Grade: good

Gradution project Grade: Excellent


Seeking a career opportunity in which my education & experience skills will help the firm to achieve its goals. Team player, hard worker and efficiency, responsible person & work under pressure


Integrity Service co. for mechanical contracting & instrumentation (I.S.C.O)

From April 2016 until May 2018

Maintenance & Facilities mange manager


Oversee the continuous improvement of the maintenance organization.

Develop and execute long-term strategic plans

Directly responsible for fleet maintaining assets for correct functionality and safty working conditions.

Mange and coordinate the activities of personnel involved in the service and repair of vehicles, equipment time commitment and maintenance standards

Establishes policies for inspection,maintenance and repair of vehicles and communicates those policies

Determines weekly and monthly repair schedules to reduce or eliminate downtime

Confers with operations to arrange for vehicles and equipment to be released from service for inspection service or repair

Schedules repairs in a timely, cost –effective manners, assigns and directs activates of service and repairs personnel and follows up on repairs being made.

Authorizes and arranges for purchase of shop supplies.

Consults with Operations on vehicle and equipment need or replacement

Cooperate with the safety manager to investigate and assess the cause and extent of damage to equipment used in accidents and breakdowns.

Tracks equipment utilized .

Reviews and approves all tool and equipment purchases for the projects and field Establishes and monitors all fuel deliveries.

Operates the workshop within budget and according to established policies and procedures

Monitors warranty periods on all leased and purchased equipment and vehicles

Faculties management

Overseeing and agreeing contracts and providers for services including security, parking, cleaning, catering.

Supervising multi- disciplinary team of staff including cleaning, electrical HVAC maintenance, grounds

Ensuring that basic facilities,such as water and heating are well maintained .

Allocating and managing space between buildings.

Ensuring that facilities meet government regulations and security standards

Overseeing building projects, renovations or refurbishments

Help the company divisions move to new office and make decisions on organization

Drafting reports and making written recommendations.

Mohamed Naser Al-Sayer & Sons Est. Co. W.L.L

From 02 March 2010 until 24 february 2016

Dept: Mnss Toyota Service,Kuwait

Technical advisor :

Resolving technical parts inquiries via telephone, email and internal communicatons by variouse methods

Updating technical notes and advising relevant depatment on any fitment changes

Confirming the customer complaints by checking the vehicle physically along with customer.

Supporting team of service advisor as link between customer and workshop to resolve the customer complaint by fixing it right the first time and on time.

Converting customer words into technical terms to be understand by the technicians. Advising service advisors for correct write up on repair orders as per customer complaints.

Explaining the technicians and showing the customer complaints. Follow up the job with technician and team leader.

Quality inspecting to confirm the customer complaint is resolved.

Support the technicians for technical issues and repairs the difficult maintenance problems as operation standards guidelines as well as training the employees for updated technical information.

Monitor quality performance of vehicles through preparing and analyzing report and discuss the results with technical team

ajal investment :

From: Jan 2005 to June 2009 kuwait, al.rai .dep: facilities & service .

garage in charge


Establish and continuosly review with workshop manager the workshop structure, work flows and job responsibilities in the workshop to ensure work is organized and carried out in the most efficient and efficient manner

Coordinate pre –delivery inspection, parts requirmentes, new model stock order, pre booking trends, back order with sales department and body shop to ensure the riht parts are available and there is not delay or loss of labor hoursdue to of co- ordinaton

Supt service staff to ensure maintanance of tools is done on atimely basis to ensure costs of business is kept to minimum without compromising on safety

Supervise the work of mechanics to ensure that set workshop processes are followed so that the work flow, quality standards, profit and customer satsfaction index is maintained.

Oversee submission of product quality feedback to principals, check quality of product defect reports and follow up .

summit International to maintenance of have equipment’s

From 2003 to r 2005. Shuwaikh, Kuwait.

work shop in charge


Planning for daily work in the workshop and distribution business on the maintenance department staff

Organize time working in the maintenance department and the issuance of instructions and define the tasks for them

Supervision and work on maintenance and repair of heavy equipment and vehicles and generators and machines & supervising the installation of pumps and distribution lines after the external installation and action assays external maintenance . engineering maintenance . Preventive maintenance or emergency.

Determine of materials and equipment necessary for the maintenance department and request from the Procurement Service.

Identify the needs of human resources to work in the department.

Participation in the selection of the staff section and identify the necessary training to them and make recommendation so needs.

Work on the application of quality in force in the company’s procedures.

Work on the documentation of maintenance operations and the opening of a special file for each machine individually to determine its cost.

Ensure occupational safety and health for all workers in hazardous work conditions.

Participate in decisions relating to the maintenance department.

Submit periodic and annual reports of the achievements and the problems and failure of senior management. Perform any other functions the same job.


Leadership and management skils, including aprofessional demeanor

excelent customer service skills

Advanced ability to communicate in english, both verbally and in written form.

High-level organiztion and planning skills,with workflow is manageg efficiently accurately

Proficiency in word,excel and outlook applications

Excellent time management skills and able to delegate and follow up on assignment.

Having good customer complaint handling skills with customer satisfaction.

passed online e-learning examination on following topic and certified e- learning course soft skill.

High skills in the management and the formation of team work

High skills in decision .making

Fluent distribution business

–Passed online e-learning examination on following topics and certified e- learning course soft skill

1) Support center tools, technologies and metrics

2) Support center services and work environment

3) Quality in a support center

4) Problem solving: the fundamentals

5) Problem solving: digging deeper

6) Problem solving: determining and building your strengths

7) Planning and implementing a business strategy

8) Conflict, stress, and time management

9) workplace layout standards

10)workplace diversity

11)work schedule standards

12)time and stress management

Languages :

English: very good in writing, reading & conversation.

Arabic: Mother language:


Reading, sports, music, swimming & travel.

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