Customer Service Employee Relations

TIFFANIQUE BERNARD

Mississauga, Ontario, Canada, L5N 1R2 · 647-***-****

******@*****.*** · linkedin.com/in/tiffaniquebernard OBJECTIVE

A highly motivated and skilled Human Resources and Event Management Professional with over 4 years of experience in various industries such as Business Process Outsourcing, Hospitality, Finance and Private/Public Sectors. Business enthusiast who is open to collaborating with an organization that needs her expertise and in return offering an opportunity for career advancement.

EDUCATION

2018 - 2019

POST GRADUATE CERTIFICATE - HUMAN RESOURCE MANAGEMENT HUMBER COLLEGE- LAKESHORE CAMPUS

• Member of Human Resources Professional Association. 2012 – 2015

BACHELOR OF SCIENCE - GENERAL MANAGEMENT STUDIES

UNIVERSITY OF THE WEST INDIES – MONA CAMPUS

• Member of the Rotaract Club, Valley Foundation.

2010 – 2012

ASSOCIATE DEGREE – BUSINESS ADMINISTRATION

MONTEGO BAY COMMUNITY COLLEGE

• Member of the Rotaract Club.

2005– 2010

DIPLOMA IN SCIENCE & BUSINESS STUDIES

MOUNT ALVERNIA HIGH SCHOOL

• Member of the Student Council, Tourism and Spanish Club. BUSINESS & TECHNICAL SKILLS

• Staff Recruitment and Retention

• Orientation and Onboarding

• Learning and Organizational Development

• Event Management

• Sales and Creative Marketing

• Customer Service

• Organization and Time Management

• Budgeting and Negotiation

• Public Speaking

• Team Building and Collaboration

• Project Management

• Office Administration

• Employee Relations

• Payroll Analytics

• Analytics and Research

• Content & Presentation Development

• Microsoft Office Suite (2007 – O365)

• Cisco WebEx Video Conferencing

• Human Resources Information Software (HRIS)

• Learning Management System (LMS)

2

ACHIEVEMENTS/AWARDS

• Valedictorian for Toronto Community Housing Summer Internship. (2019)

• Certification of Completion for Toronto Community Housing Summer Internship. (2019)

• Certification of Participation for PLASP Summer Internship. (2019)

• Unique Vacations Wedding Planner for the month of September. (2017)

• Student Stewardship Award for Rex Nettleford Hall of Residence UWI. (2015)

• Cluster Representative for the Rex Nettleford Hall of Residence UWI. (2015)

• Outstanding Leadership for Extra Circular Activities- Montego Bay Community College. (2012) DETAILED PROFESSIONAL EXPERIENCE

OCTOBER 2019 – PRESENT

HR RECRUITER/ADMINISTRATOR

IRONCAT SOLUTIONS

• Full cycle recruitment including posting ads, screening resumes, phone interviews and in-person interviews.

• Organize and schedule appointments.

• Onboard and conduct orientation for new hires.

• Create and update records and databases daily.

• Provide weekly summary stats to management and provide decision support.

• Provide ongoing support for team members, organize team events to ensure a high level of retention and engagement.

• Provide administrative support to management when needed. AUGUST 2018 – OCTOBER 2019

OFFICE ADMINISTRATOR

SNAP FINANCIAL GROUP

• Data-entry including use of PBS software

• Clerical duties; photocopying, scanning.

JUNE 2019 – AUGUST 2019

LEARNING AND ORGANIZATIONAL DEVELOPMENT INTERN

TORONTO COMMUNITY HOUSING

• Administered training logistics and corporate learning requests into the Learning Management System.

• Created, disseminated and analyzed surveys to General Orientation attendees to solicit their feedback on areas of improvement in training.

• Conducted a research analysis into the industry's best practices for training Asset Management staff.

• Created and updated work back plans and critical paths for workshops and other initiatives.

• Led the Take Our Kids to Work Initiative by analyzing, developing and redesigning content.

• Acted as Group Coordinator for Knowledge Exchange Meetup Events; planned, organized and facilitated professional development workshops for fifty Youth tenants.

• Member of Diversity and Inclusion Team.

MAY 2019

VOLUNTEER SERVICES/HUMAN RESOURCES INTERN

PLASP CHILD CARE SERVICES

• Led the recruitment and selection process of forty Volunteers and Students on Placement.

• Created schedules and managed logistic planning of group interviews.

• Revamped and redesigned training manuals and other materials for General Orientation. 3

• Organized, planned and provided supported with workshops and seminars.

• Participated in various departmental meetings regards to students on placement program.

• Created job descriptions for various students on placement programs based on tasks and responsibilities.

• Assisted with registration/administration of the Apprenticeship program. AUGUST 2017 – JULY 2018

PAYROLL ANALYST

CONDUENT

• Inputted data exceptions and changes into Human Resource or Payroll system for external clients in accordance with statutory and contractual obligations.

• Processed overpayment requests.

• Loaded payroll files into payroll system, reconciles, and corrects errors as needed until payroll meets guidelines established by the client.

• Prepared and audited payroll tax reconciliations to balance for client payments, reporting, quarter-end, and year-end processing.

• Researched, responded or made corrections if necessary, to complex inquiries related to payroll taxes, deductions and wage withholding.

• Functioned as escalation point for complex related inquiries (Tier 3) from employees and third parties via case management system from employees and vendor inquiries. JANUARY 2017 – JULY 2018

CHIEF EXECUTIVE OFFICER/ENTREPRENEUR

VIRTUOUS PLANNING AND DESIGN

• Revamped, redesigned and rebranded family business that was established in 2003.

• Researched concepts for upcoming events and special projects, marketing ideas, event design and trends.

• Responsible for planning and coordinating all event details for weddings, birthdays, fundraisers, business meetings and other special events.

• Organized and coordinated weddings from a group size of 20 to 200 people.

• Organized and hosted bi-annual Spoken Word Poetry events.

• Conducted consultation services for clients to assist with event planning, menu creation, budget tracking and other details.

• Provided customer service to potential and existing clients relating to their event.

• Created event contracts, invoices and internal BEOs.

• Liaised closely with a broad range of individuals and vendors to meet event goals.

• Conducted follow up surveys and social media recommendations. JANUARY 2016 – JANUARY 2017

PRE-TRAVEL WEDDING PLANNER

UNIQUE VACATIONS LIMITED- AFFILIATE OF SANDALS AND BEACHES RESORTS

• Conducted consultation sessions with over 300 clients of Sandals and Beaches Resorts. Wedding groups ranged from 2 persons to 250 persons.

• Ensured that clients are meeting legal requirements for destination wedding planning.

• Created event proposals, invoices and internal BEOs.

• Established an event tracker spreadsheet to monitor tasks, pending requests and deadlines.

• Negotiated and managed agreements with local and international vendors to meet client’s needs. 4

• Worked closely with resort team to outline event objectives, details and special requests for a proper execution.

• Provided excellent sales and customer service regarding general destination wedding travel and planning.

• Communicated the details and perks of group bookings to ensure awareness.

• Identified and monitored issues to minimize further complications.

• Established and maintained rapport with guests to solicit feedback and encourage referrals.

• Attended internal and external workshops and tradeshows to build rapport with other planners in the industry.

REFERENCES – AVAILABLE UPON REQUEST.

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