Employee Relations Customer Service

Rhonda L. Lane

Summary of Qualifications:

Proficient in the Microsoft Office Word; Excel; and Outlook

Excellent teamwork and leadership skills

Strong problem solving abilities with attention to detail

Strong organizational and time management skills

Benefit administration knowledge

Excellent customer service and telephone etiquette (10 + years) Areas of Experience:

Employee Relations

Human Resources

Payroll

Accounts Payable/ Receivable

ADP

Sept 2015 - Sept 2019 St. Anthony School Dallas, TX Humans Resources - Payroll and Accounts Payable/ Receivable

Human Resources

Assisted with new hires, terminations, and communicated with all vendors

HR Director back up

Retrieved files when necessary

Kept all files current (active/inactive)

Verified all documents received

Contacted references

Processed criminal background checks

Assist with annual audits

Assist with unemployment issues

Processed quarterly wage reports

Assisted with employee benefits

Processed W2 forms

Traveled to conference for all updated information

Payroll

Processed payroll for all employees (hourly and salary)

Processed all timesheets

Manage attendance

Processed PTO

Accounts Payable/ Receivable

Processed all Accounts Payable/ Receivable

Ordered supplies

Processed travel request for all employees

Assisted with all vendors

Processed I9 forms

Processed mail

Processed checks for vendors

Processed daily deposit slips

Prepared weekly bank deposits

Processed monthly bank statements (reconciliations) May 2014 - Sept 2014 Atmos Energy Dallas, TX

Revenue Mgmt Coord

Perform basic bill adjustments using the functions of the billing system

Research and resolve basic meter reading and service order issues

Work with field personnel to exchange information to determine the correct resolution.

Investigate and resolve customer inquiries about misapplied payments or billing issues

Process bill address exceptions related to delivery errors. This includes electronic billing and normal mailing.

Processes bank drafts including adding, changing and deleting information to customers accounts

Perform investigations of returned checks for customer payments, including reversing charges for NSF or late fees, as appropriate

Process default customer setup and maintenance in the billing system. Also, perform audits on existing default customers to ensure current arrangements are appropriate.

Process basic payment exception items. Determine the proper account to apply payments that lack complete posting information. This includes transferring funds from suspense accounts to customer accounts.

Handle requests from customer correspondence. This includes preparing returning correspondence to resolve issues.

Rcvd call from EE TN# 904-***-****. Transferred with permission to LS due to DN. LS, N/A. EE LVM.

April 2012 –Dec. 2013 CCS Irving, TX

Technical Assistant -State

Provide administrative and clerical support to state department

Handled incoming calls from claimants, providers and clients

Copy and prepare medical records for litigation, and/or medical providers

Sort and organize files according to department regulations

Complete request for surveillance, modified duty and compliance forms

Prepare DWC form for first report of injury

Submit EDI filings per state guidelines

Education:

John Tyler High School Tyler, TX May 1986

References Upon Request

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