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Manager Service

Marietta, GA
November 05, 2019

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November ** ****


Dear Hiring MGR

As an experienced IT Support MGR IT Compliance, the posting for IT MANAGER piqued my interest. When reviewing the job requirements and your website, I was excited to see that my qualifications and personal traits align with your needs and mission.

I bring a set of talents that I believe will be valuable to your organization. In my Support MGR IT Compliance role, I honed my abilities in Analytical skills to forecast and identify trends and challenges and review any/all incidents that impact team's delivery of service and debrief with the teams for process improvement, providing a solid foundation to excel in your current role. My communication, people-centric nature, and eagerness to please have afforded me excellent critical thinking skills.

I am excited to contribute my strengths and proficiency in customer service toward your team efforts. As an extroverted and personable communicator with a proven track record in Management of a help desk team of 100 people to make sure everyone was compliant with training following SLA policy for setting up new hires within 48 hours of start date, including setting up company equipment. Processed decommission employees/kept log of all returned company equipment. Responsible for inventory of all active/ termed employees equipment. Kept excellence track record of TEAM closing JIRA/Service Now tickets within 24 hrs of creation, my focus on building strong professional relationships has been a valuable asset throughout my career.

Please review my resume for a complete collection of my work history and accomplishments. I'm hoping to discuss how my personality and work history fit the IT Specialist role.

Thank you for your time and consideration.

Yours Truly, Nina Hunter

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