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Epic Manager

Buffalo Grove, Illinois, United States
November 05, 2019

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Javeeth Hussain, Mohammed Ibrahim

**** ******* *****, *** ***, Buffalo Grove, IL, USA, 60089



A result oriented, dynamic IT professional with 13 years of experience, looking for middle management with technical role to leverage my specialized skills in various EMR Epic modules, Epic Implementation, upgrades, HL7 & EDI Integration.


Total IT Experience of 13 years with 9 years of exclusive experience on EMR Epic and US Healthcare.

Current role as Associate Operations Manager handling Epic Healthcare team using offshore – onshore model.

Principal Cache DBA responsible for installing new Epic instances in AIX, RHEL Linux servers in cloud VMs.

Successfully completed First ever EMR Epic Production Implementation in Cloud Microsoft Azure.

Ensuring business continuity, System uptime and contributing towards new projects to achieve the Epic road map vision.

Cache & Epic Upgrades, Incident management, Change management, design support processes, L3 On call Support, Escalation handling and Issue resolutions.

Strong knowledge in Epic (Ambulatory, Bridges Interfaces, Cache), Intersystems (MUMPS, Caché, Ensemble, CSP), EDI, HL7 Integration, JAVA and J2EE.

Worked on all stages of SDLC and have good domain knowledge on HealthCare Industry.

Career Highlights:

Primary Epic Cache DBA at Walgreens, a top notch North American pharmacy brand with 200+ stores using Epic in RHEL.

Epic Cache DBA at Kaiser Permanente. to Install and maintain 400+ Environments in AIX servers.

Epic Bridges, Ensemble and HL7 Integration lead in Kaiser Permanente & Stanford Projects.


Bachelor of Technology from SASTRA University, India in 2006.

Epic Operational Database Administrator (Cache) – Epic Cache Admin

Epic Bridges (Integration)

Epiccare Ambulatory (Outpatient)

Health Level 7 (HL7)

Sun Certified Java Professional (SCJP)

Mumps, Caché & Ensemble Trainings directly from Intersystems.


Current Company : Cognizant Technology Solutions

Client : Walgreens

Projects : Walgreens EMR Epic Infrastructure Azure Implementation

Duration : November 2016 to till date

Role : Sr. Epic Cache Admin – ODBA.

Roles & Responsibilities:

Principal Epic Cache Database admin for first successful Epic Production implementation in Azure cloud servers.

Design, implementation, and maintenance of database systems Electronic Health Record (EHR) functions.

Install, upgrade, and support the various Epic Cache database application environments on Redhat Enterprise Linux operating system environments in compliance with established architectural standards.

Provide Epic product function, design, build, and support expertise and experience for ongoing system build and configuration.

Work with application end users, analysts and experts in Epic systems support to build, configure, deploy, implement, operate, support, and maintain the database.

Develop, support and maintain required system design and build documents and other project documentation (business/system requirements, changes in workflow and configures system accordingly).

Ensure the reliability, security, and performance of numerous environments within the system including production, development, test, and training environments.

Analyze database needs based on customer requirements and organizational direction to facilitate research and recommendations for cost effective hardware and software solutions.

Monitor report and manage performance of database infrastructure and applications and services as required.

Troubleshoot all database infrastructure issues including database backups, disaster recovery and business continuity solutions.

Responsible for upgrades/patches to assigned database systems and software tools as required by vendor partners.

Monitor and support assigned database applications and services as required.

Create, Manage and support all Epic Prod, Non-prod and training Environment activities like Environment refresh, Daily backups, Capacity management, Alert and incident management On call L3 support.

Responsible for Managing Infrastructure of Epic Cache servers, Epic SU updates, Cache Upgrade, Epic Upgrade, Prod DR cutover projects. Install, upgrade, and support Epic Cache database environments on Redhat Enterprise Linux OS.

Previous Company : Accenture LLP

Client : Kaiser Permanente

Projects : KP Epic Health Connect Application Services

Duration : October 2013 – November 2016.

Role : KP Epic Lead Application Coordinator

Roles & Responsibilities:


Worked in a challenging team responsible for Multiple Petabytes of Data, 400+ Epic Environments, across 8 Regions in US.

Creating and Maintaining Cache Instances and Epic Environments for all regions.

Cache Upgrades, Epic Upgrades, Epic SU Code Installs & Code Removals in both Prod & Non-Prod servers.

Cache Support during the AIX Upgrades, Voltage Replacement, Server Migration activities.

Environment Refresh from Prod to other Environments (Full Copy refresh, DDI Refresh, Scrub & Merge refresh, SRDF)

On call support for Prod & Non-Prod in 8 Regions all over the US (Incidents in ITSM Remedy)

Rx File loads, Daily DCF Server Maintenance activities, System Pulse, Monitor Database growth, etc.

Trained other team members in Epic Cache skill and resolve technical Issues and guide them to perform better in the project.

Ambulatory & Bridges:

Managing Epic Ambulatory and Bridges Integration team in daily operations.

Worked on Epic build and support for Epic Application modules like Ambulatory, Bridges with 3rd party systems like Lab, Rad and Rx.

Epic Bridges Building Error Work Queues (WQ) and Resolve Errors from WQ for Multiple Regions like SCAL and Colorado Regions.

Trained New Resources on both Ambulatory and Bridges.

Active and Significant contribution during the Epic Upgrade and Ensemble upgrade.

Performed/ handled SU upgrade activity individually for Integration team.

Increased business opportunity in new regions by building confidence of the client.

Provided new ideas to Client team and implemented it to improve the business process.

Got several appreciations from Onshore Client team, Managers, for my Skills, friendly and professional interactions with them.

Ensure all deliverable are within accepted timelines and quality measures.

Client 2 : Stanford Hospital & Clinics

Project : Stanford Full Moon

Project Duration : March 2011 - September 2013

Role : Epic Integration Team Lead

Project Description:

Stanford Hospital & Clinics -Integration team using Ensemble and Epic bridges for the integration of different Hospital & Clinical systems. This project is blended with offshore & onshore model. We are responsible to deliver the new interfaces based on the Client requirement using Ensemble Integration Engine and Epic bridges, the interface complexity will vary from a simple pass through interface to complex translations in the business rules. The interfaces are developed on HL7 v2.x, X12 standards and few custom messages.

Roles & Responsibilities:

My Role: SHC - Integration Team Lead & Offshore Cache/Ensemble Administrator.

Worked as a Team Leader, Managing the Integration team in execution of daily operations.

Key resource in Epic Upgrade and Ensemble Upgrade activities.

Actively participated in the Datacenter move, Epic Upgrade, Downtime activities, Cache SU Installation.

I'm also responsible to work on the Simple to Complex incidents and maintenance requests make sure the interface is working as per the expectations and Fix / resolve any issues in Production environment.

Providing KT to new joiners and Review their interface development.

Monitoring daily, weekly, monthly, Quarterly maintenance activities in Epic and Ensemble.

WORK EXPERIENCE: Company / Designation / Duration:

Cognizant Technology Solutions / Associate Operations Manager / Nov’16 to till date.

Accenture Services Pvt. Ltd / Systems Analyst (Team Lead) / Mar’11 to Nov’16

Affiliated Computer Services / Systems Development Specialist / Apr ’09 to Mar’11.

Cognizant Technology Solutions / Programmer Analyst / Jan ’07 to Apr ’09.

HCL InfoSystems Ltd. / GAT / Jun ’06 to Jan ’07.


First Name : Javeeth Hussain

Last Name : Mohammed Ibrahim

D.O.B [Age] : 08-Nov-1984 [34 Yrs.]

Gender : Male

Marital Status : Married

Nationality : Indian

Languages Known : English, Tamil, Hindi and Urdu.

Passport Details : M1254567

USA Visa Details : H1B


Date: Nov 2019 Javeeth Hussain, M.I.

Contact this candidate