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Customer Care Assistant

Location:
Kampala District, Uganda
Posted:
November 05, 2019

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Resume:

CURRICULUM VITAE

PERSONAL DATA

NAME: Tafabwire Emmanuel John

SEX: Male

DATE OF BIRTH: 3rd / September / 1985

MARITAL STATUS: Single

PROFESSION: Records and Information Technology

NATIONALITY: Ugandan

CONTACT ADDRESS: Makerere University

Directorate of Human Resources

Records and Information Division

P.O Box 7062

Kampala, Uganda

Tel: +256-*********

E-mail: adarjl@r.postjobfree.com

adarjl@r.postjobfree.com

ACADEMIC HISTORY

INSTITUTION YEAR QUALIFICATION

Amity University, India in

collaboration with Makerere

University, Uganda

2010 - 2013 Bachelor of Science in

Information Technology, On-

line (BSc IT)

Makerere University 2007 – 2009 Diploma in Records and Archives Management

(DRAM)

St. Mary’s High School,

Lubaga

2003 – 2004 Uganda Advanced Certificate

of Education (U.A.C.E)

New Styles Secondary School 1999 – 2002 Uganda Certificate of Education (U.C.E)

Bugulumbya Primary School 1992 – 1998 Primary Leaving Examination pass lip (P.L.E)

OTHER ACADEMIC AWARDS

o Certificate in Records, Information and Archives Management (2018) o Certificate in Computer Application Skills (2007) o Certificate in Customer care

PROFESSIONAL WORKING EXPERIENCE

Currently working with Makerere University in the Directorate of Human Resources, Records and Information Division, as a Records Assistant

Worked with Makerere University Main Library as a Records Assistant from 2013 to 2015

Worked with College of Health Sciences, Makerere University as a Data Entry Assistant as well as Information Technology Assistant (IT) from 2010 – 2013

Worked with Department of Food Science and Technology Makerere University, as a Librarian from 2007 - 2009

SKILLS ACQUIRED

General Computer Knowledge especially Microsoft word, Excel, PowerPoint, Access and Publisher

Excellence in written and Spoken English

Excellent Youth counselling and Guidance Skills

Leadership Skills

Customer care skills

Digitization skills

General IT skills

RESEARCH EXPERIENCE

I did a research on Analysis of Records Management Systems at the Department of Food Science and Technology, Makerere University, as a partial fulfillment of the Award of Diploma in Records and Archives Management of Makerere University

I did a research on Management and use of Automated School Reports at Makerere College School, as a partial fulfillment of the award of Bachelor of Science in Information Technology of Amity University in collaboration with Makerere University RESPONSIBITIES HELD

Creating, Retrieving and archiving of Makerere University Staff files

Assisting the IT manager in the day to day running of the ICT work

Management and ensuring security of Records, Information and Archives

Updating and working with Human Resources information system (HURIS) to ensure timely delivery of information to high level managers

Digitization and uploading of Staff records into the Makerere University Digital Library

General IT support to Makerere University staff like connecting them to the Local area network, responding to their IT questions, organizing IT workshops and seminars to University staff

HOBBIES

Music, Dance and Drama

Reading and Academic research

REFEREES

Mr. Ssanyu Lawrence (MSc)

Manager, Records and Information

Directorate of Human Resources

Makerere University

P.O BOX 7062,

Kampala, Uganda

Tel: +256-*********

E-mail: adarjl@r.postjobfree.com

Prof. Buyinza Mukadasi (PhD)

Director, Research and Graduate studies

Makerere University

Tel: +256-*********

E-mail: adarjl@r.postjobfree.com

Dr. Alison Annet Kinengyere (PhD)

Senior Librarian, Albert cook medical Library

College of Health Sciences,

Makerere University

Tel: +256-*********

E-mail: adarjl@r.postjobfree.com



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