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Medical Manager

Location:
Cheras, Selangor, Malaysia
Posted:
November 05, 2019

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Resume:

Narenthar Dashnamurthy

Block C -**-**, Residensi Kiara Jalil 2,

Bukit OUG, Bukit Jalil

Kuala lumpur-58200

Email: adarid@r.postjobfree.com

HP: +601********

Professional Summary:

Project Manager/Analyst with 14+ years of success in Project Management, business analysis functional analysis roles within a healthcare environment. History of success maintaining enterprise-wide software, upgrading applications, and implementing solutions. Technically savvy and a quick study of technology and healthcare software, able to quickly assess and utilize the appropriate response to meet the specific needs of the business requirement at hand. A subject matter expert in the commissioning and validation of multiple projects, consistently delivering projects ahead of schedule and under budget. Summary of Achievements:

Overall 14+ years of experience in Healthcare domain includes CIS, HIS, POIS, ORS, BBMS, SAP B1 Integration, Unified Medicard (UMO) System for health insurance, PMS application, focusing on planned, executed, and managed designated projects in Asia Pacific and UAE region.

Highly organized, efficient in multitasking and managing complex projects simultaneously.

Expert level experience with eliciting business requirements gathering techniques during real time collaborative sessions with different stakeholders in different geographic locations.

Ensured products met or exceeded client expectations. Excelled at gathering feedback and requirements; communicating needed changes to development team; and overseeing seamless, high-quality rollouts to on-time and on-budget conclusion.

Developed a deep understanding of the business objectives of internal and external stakeholders; evangelized the product vision and built trust by maintaining an accurate and achievable roadmap.

Coordinated the successful simultaneous implementation of several projects over $ 2 million & International exposure of managing projects, client relations across different countries (Malaysia, Philippines, Dubai, Indonesia & Oman)

Strengths include successful analysis and problem-solving expertise, highly rated oral and written communications skills augmented by leadership and team-building capabilities with proven project experience

Vast knowledge in Electronic Medical records (EMR), ICD10, HL7, Medical Insurance and claims Professional Experience:

Incarnus Malaysia Sdn Bhd –

Project Manager, Jan 2019 – At present

Napier Healthcare (Malaysia) –

Functional Consultant, April 2017 – Dec 2018

CentiumSoftware Sdn Bhd, Malaysia (Previously hold by MIMS) – Lead Business Analyst, February 2015-March 2017

Eutech Cybernetics, India –

Senior Application Consultant, June 2008 – August 2013 Eutech Cybernetics, Malaysia-

Senior Application Consultant, Nov 2006 – June 2008 Eutech Cybernetics, Singapore-

Application Consultant, Mar 2004 – Oct 2006

Eutech Cybernetics, India –

Application Exécutive, June 2003 – Feb 2004

Area of Expertise:

• Understand & map client’s requirements / enhancements to the product and provide technical/Business solutions.

• BSD (Business Specification Document) preparation by understanding business requirement completely and incorporating same in the Product.

• Draw Business Process Diagrams/ Use case diagrams/ Work flow diagrams/ Sequence diagrams.

• Developed a process for gathering requirements for new reports.

• Created Business intelligence reports to the management by using various sources of data. (Sales vs Revenue report, Collection Aging reports etc.).

• Managed team across sites to minimize the customer issues through specific tests and decreased the overhead for support activities

• Providing customer supports and handling the day to day customer issues with efficient and effective solutions.

• Resolve support/operational issues in liaison with development & business group.

• Team mentoring, deployment, monitoring and development.

• Managing the relationships with customers to achieve repeat/referral business by handling operational queries.

• Organize periodic meetings with Customer to ensure the highest levels of customer satisfaction. Analyze and review client feedback to continually improve/refine existing processes and procedures to increase the quality of customer service. Technical Skills:

• Operating System: Windows, Linux

• Languages: Pl/Sql, Vb, Html, Asp.net, Java scripts, C, C++

• Tools: Toad, Sql viewer, MS Visio, Crystal reports Professional Experience:

Project Manager

Incarnus Malaysia Sdn Bhd (Malaysia) Jan 2019 – At Present We are a global provider of next-generation, Cloud-enabled solutions for all levels of healthcare from primary health practice to large-scale hospital networks. Focused exclusively on healthcare, we are headquartered in Singapore and servicing customers across Malaysia, Thailand, India and Middle East. Our suite of solutions comprehensively enables health organizations deliver best-practice patient care through effective coordination while achieving strategic data-driven decision making and forward planning to optimize workflows and contain costs.

#Project 1: Implementing cloud based Hospital Information system (HIS) for small & large-scale Hospital Cengild Medical Center, Kuala lumper, Malaysia

Sunway Medical Center. Malaysia

Sunway Damansara Specialist Center,Malaysia

Sunway Traditional Chinese Medicine (TCM), Malaysia HPKK (Hospital Pakar Kanak-Kanak), Malaysia

Roles and Responsibilities:

• Define the project scope and deliverables.

• Develop comprehensive project plans to be shared with clients as well as other staff members

• Develop a detailed project plan to monitor and track progress

• Create and maintain comprehensive project documentation

• Coordinate internal resources and third parties/vendors for the flawless execution of projects.

• Ensure that all milestones are delivered on-time, within scope and within budget

• Delegate project tasks based on junior staff members’ individual strengths, skill sets and experience levels.

• Develop spreadsheets, diagrams and process maps to document needs

• Provide weekly status report to the management for project status.

• Liaise with internal team to assure the project success on each phase.

• Identify key roadblocks and processed effective solutions for projects that saved hospitals operational costs.

• Track all the changes and write user stories using JIRA. Functional Consultant

Napier Healthcare (Malaysia) April 2017 – December 18 The Napier Hospital Information System (HIS) is a flexible, affordable and intuitive software solution developed collaboratively with healthcare professionals–including physicians, nurses and pharmacists–and designed to empower them and their peers to make better decisions and enhance patient care and safety, while minimizing costs, resource expenditure and loss of revenue. It also enables healthcare providers to achieve requirements for an electronic health record (EHR), revenue cycle management system and more. Napier HIS is an integrated and scalable web-native platform that optimizes clinical, financial and operational outcomes. Its modular capability supports simple integration with additional clinical and ancillary solutions to support the continuum of care. Developed using healthcare industry standards, Napier HIS also allows seamless integration with third-party IT solutions.

#Project 1: Implementing cloud based Hospital Information system (HIS) for small & large-scale Hospital HSC Medical Center, Kuala lumper, Malaysia

Roles and Responsibilities:

• Work closely with Clinical users and provide support in developing clinical solutions.

• Documenting current workflows and designing future workflows for implementing the clinical solutions as well as impact analysis.

• Develop and write design specifications documents for customer sign off.

• Work closely with the users and understand the current work flows and make sure the future solutions and workflows meet the user needs.

• Carry out the implementation of Napier HIS and 3rd party integration accordance to the project scope.

• Provide weekly status report to the management for project status.

• Liaise with internal team to assure the project success on each phase.

• Analysing gap with stakeholders, understand their process, needs and new requirements then transferring products from decommissioning system to new system with additional enhancements. This includes user testing, UAT sign off, Production deployment, post live verifications, and post live sign off.

• Documenting gaps requirement and process flows diagrams in Business specification document using Vision tool.

• Identify process bottlenecks and implemented new and improved processes and policies.

• Identify key roadblocks and processed effective solutions for projects that saved hospitals operational costs.

• Track all the changes and write user stories using JIRA. Lead Business Analyst

Centium Software Sdn Bhd, Malaysia February 2015 –March 2017 Centium HIS is a revolutionary solution with end-to-end features for simplifying hospital management – all at a cost which provides the fastest ROI. Access to the right information and the automation of complex tasks & workflow is the key focus of Centium HIS, enabling freeing the staff to spend more time on caring for patients and extending the reach of services. Centium HIS is a fully-integrated, information system created and implemented by Centium Software for implementation for small and medium hospitals. A system for a hospital would require being very precise and must result in operational cost reduction, process improvement and efficient management. Centium HIS is developed to be a solution which is very accurate in its approach and suits all environments including large, medium or small hospitals. MIMS' Clinic Information System (CIS) is a revolutionary solution with end-to-end features for simplifying clinic management that allows authorized healthcare professionals to review, plan and document multiple clinic aspects of patient care online and in real-time.

#Project 1: Designing and developing new cloud based MIMS Clinic Information system (CIS) and Implement HIS for small & large-scale clinics and Hospitals Klinik Keluarga Kita, Indonesia

Klinik Kuchai Avenue, Malaysia

Eagles Dialysis Centre, Malaysia

Genesis Medical Center, Malaysia

KPMC Puchong Specialist Center, Malaysia

E. Zarate general hospital, Philippines

MediCard Lifestyle Center, Philippines

Roles and Responsibilities:

• Designing and developing new cloud based Clinical Information System (CIS) for Asia Pacific Region includes Indonesia, Malaysia, Singapore, Philippines and UAE for smaller clinics.

• With core areas of expertise as – Business Process management, requirement determination, solution assessment and validation and usability engineering.

• Requirements gathering, design approval for the technical team, Project co-ordination and management.

• Prioritize the business requirements to the stack holders needs.

• Act as a liaison between internal external stakeholders and business users.

• Work with product development team to improve on current design or to identify possible problems with design.

• Conduct Training on Clinical Information System (CIS) includes Radiology, Laboratory and Pharmacy Module, Hospital Information System (HIS), Purchase Order Inventory System (POIS), Operating Theatre System (OTS) and all other HIMS module.

• Analysing gap with stakeholders, understand their process, needs and new requirements then transferring products from decommissioning system to new system with additional enhancements. This includes user testing, UAT sign off, Production deployment, post live verifications, and post live sign off.

• Documenting gaps requirement and process flows diagrams in Business specification document using Vision tool.

• Identify process bottlenecks and implemented new and improved processes and policies.

• Identify key roadblocks and processed effective solutions for projects that saved hospitals/Clinics operational costs.

• Vast experience in pre-sales including proposing solution, responding to RFP/RFI and tender clarification.

• Prepared workflow manual, Work Flowchart, Sequence diagram, Use case diagrams.

#Project 2: Designed and developed middleware for SAP Business one (B1) Integration with Hospital Information System (HIS)

Astrum Consulting, Singapore

• Gathering requirements for the development of middleware workbench.

• Identifying integration points and determine the interface for each components.

• Draw work flow diagram for the entire integration for SAP B1 & HIS.

• Identify the complex requirements and estimate configuration and implementation of the HIS – SAP B1 integration.

• Identifying master & transaction tables and create the user defined fields.

• GL Account determination, Chart of accounts – Global/ Segmented

• Developed reports and robust business applications with Crystal Reports.

• Managed new additions and changes to existing features in Reports by using crystal reports.

• Mapped data between external databases and Crystal Reports.

#Project 3: Unified MediCard System

MediCard Healthcare Insurance, Philippines.

• Gathering requirements for the development of Unified MediCard System (UMO) for MediCard healthcare insurance in the Philippines.

• Understand the workflow of the existing standalone system and prepared the GAP analysis report.

• Process mapping between the healthcare insurance and Hospital information system.

• Managed automated health Insurance claims to process between the systems.

• Draw workflow diagram, use case diagram and prepared SRS for the proposed system.

• Create storyboards for each module such as Proposal, Underwriting, and Accreditation Etc.

• Understand the client’s business structures and objective of the change management.

• Prepared Business requirement documents (BRD) for customization.

• Draw Use case and workflow diagrams for Each module of the health insurance such as Franchising, Proposal, Contract, Accounts, Underwriting, Online membership, Claims (Reimbursement), Integration for billing and accounts module.

• Liaise/Coordinate with the development team to design the online portal for claim submission.

#Project 4: Clinical Information system (CIS)

Institute for Biophysical Medicine (IfBM), Dubai

American Specialty Hospital Clinics (ASHC), Omen.

• Gathering requirements from the stakeholders and customize and configure the product based on the needs.

• Draw use case diagrams and workflow diagrams.

• Identify the user's pain point and resolve through the customize solution.

• Prepared test cases for the unit testing.

• Prepared UAT document.

• Prepared Business requirement documents (BRD) for customization.

• Developed a training program and delivered it customers, partners, and others. Senior Application Manager

Eutech Cybernetics, India June 2008 – Dec 2014

#Project 1: Project Management & Solution Provider for small- & large-scale implementation, Eutech Hospital Information System

Subang Jaya Medical Center (SJMC), Malaysia

Sunway Medical Center, Malaysia

KPJ - Kajang Medical Center, Malaysia

Eutech is the global leader in providing hospital information systems for multi bedded hospital and clinics. Eutech pioneered Hospital information system and Pharmacy management system and end to end solutions are deployed in six countries with more than 500 users. Eutech innovations facilitate provides information systems to enable Communications between doctors and patients to create a paperless environment.

Hospital information system and Accident and emergency systems are typically large scale projects which require extensive project management methodologies to meet the customer high expectations with in the triple constraints.

Role & Responsibilities:

• Established the Project Management framework and procedures to ensure successful project implementation for large scale projects and customer trials.

• Experience in coordinating customer projects between project team and vendors using different project management process until closure.

• Required process and tools put in place to track and maintain the different project status to report to management team.

• Ability to handle both customer project risks and plan risk mitigation/contingency plans.

• Creating and developing internal and external reports using Crystal Reports.

• Involved In design Crystal reports for application based on end user requirement like (stock movement report, Bill and payment report.)

• Generating monthly renewals, monthly sales representative report, monthly sales report by states and countries by using crystal reports.

• Invoice report for single/corporate and group users. Senior Application Manager

Eutech Cybernetics, Malaysia Nov 2006 – June 2008

#Project 1: Project Management & Customer Support for Eutech’s Copernicus HIS, Pharmacy Information System and Purchase order inventory system –

Subang Jaya Medical Center (SJMC), Malaysia

Sunway Medical Center, Malaysia

KPJ - Kajang Medical Center, Malaysia

Eutech Copernicus TM Suite - A flagship product of the healthcare division of Eutech Cybernetics combines the benefits of a hospital Information system, a physician support system, a decision support system, Purchase order & inventory system. Copernicus meets the requirements of the hospitals of all sizes – from small, rural hospitals to large healthcare enterprises. One of the system’s greatest strengths is its flexible, modular design that allows facilities to incorporate additional functionality, and features as required. Roles and Responsibilities:

• Planned, executed, and simultaneously managed designated projects in Malaysia, Singapore and UAE Region worth over $1 million. (customer list: Changi General Hospital, St.Andrews Community Hospital, Sunway Medical Center, Subang Jeya Medical Center, Megha Medical Center, Bahrain Ministry of Immigration & etc )

• Led support team and achieved customer deliverables on time.

• Develop and maintain strong customer relationships through effective handling of customer issues helped to grow the business.

• Excellent communication and interpersonal skills demonstrated through Pre-sales presentation, proposals (RFP/RFI/RFQs) to customers.

• Processes implemented includes CRM helpdesk, 24/7 support to serve the effectively growing customer base globally.

• Experience in providing architectural solution to customers in complex deployments and track record of successful close of UAT’s.

• Developed training program and delivered it customers, partners and others.

#Project 2: Sustenance and feature development of Eutech Copernicus TM Suite- Subang Jaya Medical Center (SJMC), Malaysia

Sunway Medical Center, Malaysia

KPJ - Kajang Medical Center, Malaysia

Eutech Copernicus TM Suite - A flagship product of the healthcare division of Eutech Cybernetics combines the benefits of a hospital Information system, a physician support system, a decision support system, Purchase order & inventory system. Copernicus meets the requirements of the hospitals of all sizes – from small, rural hospitals to large healthcare enterprises. One of the system’s greatest strengths is its flexible, modular design that allows facilities to incorporate additional functionality, and features as required. Roles and Responsibilities:

• Providing patch to the Change Requests for Hospital Information System, Pharmacy Information System, Purchase Order Inventory system.

• Providing interfaces to third party vendors like oracle financials, Coda financials, SAP (HR& Payroll) and Laboratory Information System through industry standard codes like HL7 Standard formats.

• Requirement analysis for the new feature development and module planning.

• Part of the testing process automated reduced the test cycle time to 50%.

• Project resources split in shifts to accommodate time difference between onsite/offsite increased productivity.

• Responsible for work estimation and impact analysis for change request. Application Manager

Eutech Cybernetics, India Mar 2004 – Oct 2006

#Project 3: Implementation and Customer Support for Eutech Copernicus TM Suite Subang Jaya Medical Center (SJMC), Malaysia

Eutech Cybernetics Limited is the global leader in providing end-to-end IT services and solutions to the Healthcare industry. Over 200 professionals and more than 50 clients across various Healthcare segments, from multiple offshore development centers across 2 cities in India and srilanka and sales offices across India, Srilanka, Singapore, Malaysia and Dubai.

Roles and Responsibilities:

• Demonstrated sound technical knowledge in HIS at customer support reduced the developer’s interaction and increased productivity.

• Channel Partners across the region trained on product which reduced Tier 1 & 2 support.

• Work closely with product managers to understand and flesh out immediate Product/ Project requirements as well as future vision.

• Complete Customer Support activity handled in Malaysia and Singapore clients.

• Pre-sales technical presentation, seminars along with sales team helped quick closure of deals.

• Converted business requirements to technology requirements and deliverables made on time.

#Project 4: Customer Support for Eutech Copernicus TM Suite Subang Jaya Medical Center (SJMC), Malaysia.

Eutech Cybernetics Limited is the global leader in providing end-to-end IT services and solutions to the Healthcare industry. Over 200 professionals and more than 50 clients across various Healthcare segments, from multiple offshore development centers across 2 cities in India and srilanka and sales offices across India, Srilanka, Singapore, Malaysia and Dubai.

Roles and Responsibilities:

• Involved in design, workflow, implementation and maintenance.

• Involved in finding the root cause of stability and performance issues in HIS, POI, PMS and ORS application. Successfully resolved the performance issues in various components of the Two-tier application.

• Clearly communicate changing requirements and priorities across a project team

• Act as liaison between Technical team to ensure accurate implementation of specified design and functionality.

• Responsible for work estimation and impact analysis for change request. Application Consultant

Eutech Cybernetics, Chennai June 2003 – Feb 2004

#Project 1: Customer support for Pharmacy Information System (PIS), Purchase Order Inventory system

(POI), Operation Room System (ORS)

Subang Jaya Medical Center (SJMC), Malaysia.

Eutech Cybernetics Limited is the global leader in providing end-to-end IT services and solutions to the Healthcare industry. Over 200 professionals and more than 50 clients across various Healthcare segments, from multiple offshore development centers across 2 cities in India and srilanka and sales offices across India, Srilanka, Singapore, Malaysia and Dubai.

Roles and Responsibilities:

• Involved in requirement gathering, analyzing.

• Worked with the Business Teams to collect the business reporting, reporting standards, security and service level requirements and documented them in Business Requirement Document.

• Worked with the testing team in unit, integration and system testing with pre-defind test data, Acceptance testing.

• Provided Ad-hoc Reports for management decision includes Geographic reports to shoot up the marketing activities.

• Writing test plan, test procedure and test cases for application testing.

• Executing Test cases and write bug report, test report for management.

• Involved in integration testing with other providers. Scholastic Credentials:

Master of Business Administration (System & Marketing) 2001-2003 PSNA College of Engineering and Technology, India

Bachelor’s in computer technology 1997-2001

Kongu Engineering College, India

Personal Details:

Date of Birth: 09/06/1978

Nationality : Indian

Passport No : S0567777

Marital Status: Married



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