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Medical Billing Customer Service

Hazelwood, MO
November 05, 2019

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**** ****** **.

St. Louis, MO. 63137

Home Phone 314-***-****

OBJECTIVE: Proactive leader with extensive customer service, administration knowledge and a track record of consistent top performance. Seeking a challenging position within a dynamic company that will allow me to grow and elevate within the company.


Time Management Skills

Productive worker with solid work ethic

Strong organizational skills

Electronic claims processing

Claims Correction/Rejection

Microsoft Office (PowerPoint, Outlook, Word, Excel)

Excellent communication skills

Strong organizational skills

Type 40 wpm


Allied Health Institute

June 2012

Medical Billing/Coding Specialist Diploma

Normandy Technical High School

Diploma General


Connexions Loyalty Travel

December 2016-April 2019

Help Desk Consultant

Respond to customer inquiries and resolve issues

Collaborate with internal teams to troubleshoot, learn, and deliver timely resolutions holding a high regard for accuracy.

Support various on-line booking tools and knowledge of multiple websites.

Answer customer calls related to issues with travel arrangements and resolve daily inquiries from customers

Effectively negotiate with vendors and external customers to reach an acceptable resolution for all parties

Monitor and manage agent errors, escalations and customer exceptions

Maintain high levels of call quality based on outlined criteria.

Make decisions based on account knowledge relating to waving fees, and allowing program exceptions.

Assist Travel Consultants with questions on a real-time basis

Receivable Solutions Inc.

July 2015-November 2016

Medical Collector Third Party

Collect on patient self-pay accounts

Contact patients by outbound calls

Notify patients by mail

Receive in-bound calls

Keep records of collection and status of accounts

North American Healthcare Management Services

December 2014- March 2015

Medical Accounts Receivable Specialist

Responsible for multiple accounts

Billed for physician services

Billed for hospital in-patient and out-patient

Followed up both patients and insurance companies

Posted Payments

Conifer Health Solutions May 2013- August 2014

Medical Biller

Used coded data to claim to the insurance companies

Worked directly with the insurance company, healthcare provider, and patient to get a claim processed and paid

Reviewed and appealed unpaid and denied claims

Verified patient insurance coverage

Answered patient billing questions

Handled collections on unpaid accounts

Managed the facilities accounts receivable reports

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