Medical Billing Customer Service
Resume:
BRITTNEY D. SULLIVAN
*.*.************@*****.***
St. Louis, MO. 63137
Home Phone 314-***-****
OBJECTIVE: Proactive leader with extensive customer service, administration knowledge and a track record of consistent top performance. Seeking a challenging position within a dynamic company that will allow me to grow and elevate within the company.
HIGHLIGHTS OF QUALIFICATION
Time Management Skills
Productive worker with solid work ethic
Strong organizational skills
Electronic claims processing
Claims Correction/Rejection
Microsoft Office (PowerPoint, Outlook, Word, Excel)
Excellent communication skills
Strong organizational skills
Type 40 wpm
EDUCATION AND CERTIFICATION:
Allied Health Institute
June 2012
Medical Billing/Coding Specialist Diploma
Normandy Technical High School
Diploma General
PROFESSIONAL EXPERIENCE:
Connexions Loyalty Travel
December 2016-April 2019
Help Desk Consultant
Respond to customer inquiries and resolve issues
Collaborate with internal teams to troubleshoot, learn, and deliver timely resolutions holding a high regard for accuracy.
Support various on-line booking tools and knowledge of multiple websites.
Answer customer calls related to issues with travel arrangements and resolve daily inquiries from customers
Effectively negotiate with vendors and external customers to reach an acceptable resolution for all parties
Monitor and manage agent errors, escalations and customer exceptions
Maintain high levels of call quality based on outlined criteria.
Make decisions based on account knowledge relating to waving fees, and allowing program exceptions.
Assist Travel Consultants with questions on a real-time basis
Receivable Solutions Inc.
July 2015-November 2016
Medical Collector Third Party
Collect on patient self-pay accounts
Contact patients by outbound calls
Notify patients by mail
Receive in-bound calls
Keep records of collection and status of accounts
North American Healthcare Management Services
December 2014- March 2015
Medical Accounts Receivable Specialist
Responsible for multiple accounts
Billed for physician services
Billed for hospital in-patient and out-patient
Followed up both patients and insurance companies
Posted Payments
Conifer Health Solutions May 2013- August 2014
Medical Biller
Used coded data to claim to the insurance companies
Worked directly with the insurance company, healthcare provider, and patient to get a claim processed and paid
Reviewed and appealed unpaid and denied claims
Verified patient insurance coverage
Answered patient billing questions
Handled collections on unpaid accounts
Managed the facilities accounts receivable reports
Contact this candidate