Roshan Antony Charles

Mobile No.: 965-***-**** / 965-***-****

adarfa@r.postjobfree.com

Skill Set

Business Development

Key Account Management

Escalations Management

Process Operations

Stakeholder Management

Team Management

Reporting & Documentation

Client Relationship Management

IT Skills

MS Office (Word, Excel & PowerPoint)

Internet Applications

Academic Details

BBM from Annamalai University 2005

Senior Professional

With enriched experience of nearly 15 + years in Key Account Management / Process Operations / Customer Service/Collection/Business Development through Process Improvement Targeting senior-level position Location Preference: Coimbatore, Bangalore, ROTN

P R O F I L E S U M M A R Y

A highly accomplished professional with nearly 15 years of experience in BusinessDevelopment,KeyAccountManagement, ProcessOperations; TeamManagement,CustomerService,Collections,EscalationsManage ment, SLA Management & Stakeholder Management and so on

Was associated with HDFC Life Insurance Ltd, Coimbatore as Corporate Sales Manager – Banca Channel HDFC –Bank

Accorded with ‘Best Performer Award

Skilled in a wide spectrum of operational activities & sales for developing process plans and strategies to implement and execute them in real time business environments

Outstanding communication & leadership skills that have been put to excellent use in bringing in business revenues, effectively resolving problems and promoting a positive work environment

Expertise in managing operations in compliance laid by the organization; Competent in understanding clients’ requirement, resolving their queries and MIS coordination for the cluster.

Proficient in transforming processes and enabling innovations in business delivery for enhanced customer experience O R G A N I Z A T I O N A L E X P E R I E N C E

HDFC Life Insurance : Jul’18 – May’19 Corporate Sales Manager Bharti Cellular Ltd: Mar’16 - July’17 Asst Manager Customer

‘ Experience

Axis Bank Ltd: July’15 - Feb’16 Deputy Manager Collections M&C Property P Ltd: April’14 - July’15 Business Manager Aircel Cellular Ltd: Aug13 - March’14 Asst Manager Customer

‘ Service

Vodafone Cellular Ltd: Jan’07 - July’13 Relationship Manager IBM Daksh: Nov 06 - Jan 07 Tele Sales Executive Lloyds ‘

‘ Bank – UK

24 / 7 Customers: Sep 05 - Oct 06 Tele Sales Executive Chase

‘ Mahanaten Bank – US

Bharti Airtel Ltd: July’04 – Mar’05 Sales Officer (Off Role) BPL Mobile Cellular Ltd: July ’02 - July ’04 Major Accounts

‘ Executives(OffRole)

P E R S O N A L D E T A I L S

Key Result Areas as Corporate Sales Manager :

Increased the revenue share by 80%

Managed high revenue Branches and Cluster heads for Coimbatore cluster.

Driven Relationship through the Team to increase the revenue income and market share.

Interacted with HNI Clients to bring in higher value business.

Enhance relationship with Key decision makers and key influencers to build more references.

Driven Activity programs at the branches to increase visibility of the product and drive business.

Successfully conducted R&R Events for gaining Positive energy and to build in healthy competition with in the team.

Delivered consistently the desired result of 80% market share and maintained 75% in persistency management.

MIS dashboards and flashes were done on daily basis to the BM and CH and in Groups to Aspire the growth in the business.

Trained the team and channel partners on New products and Sales pitches. Key Result Areas as Asst Manager Customer Experience:

Handled the Top corporate of Chennai & ROTN Zone for Data, Mobility and Fixed line business.

Acquiring incremental business from the existing set of customers; and managing the customer relationships with a long-term focus on expanding the overall footprint / penetration and introducing innovative products and services for organizational effectiveness

Evaluating customer preferences, pricing, product terms and conditions to ensure that client requirements are met; analysing data regarding competitor pricing and products and ensuring that Airtel products and services fit customer requirements.

Driving revenue growth by identifying potential markets for new & existing products and services in accounts; identifying and pursuing sales opportunities and leads from meetings, clients, other sales force, vendors and others

Introducing new innovations and concepts to key decision makers within the customer through Client Relationship and Stakeholder Management of CEOs and Sales Directors within all key clients

Interacting regularly with key stakeholders on Risk, Services,Collections and Compliance Processes; contributing in continuous knowledge development regarding processes, regulations, best practices, tools, techniques and performance standard

Managed service operations for rendering quality and provided first line customer support by answering queries & resolving their issues; ensured minimum TAT and accuracy

Participated in end-to-end Churn Management & increased market share for the organisation; conducted Service & Sales Camps across various locations

Developing reports and MIS Dashboard for monthly reviews for (internal process/stakeholders) and circulating the same to relevant stakeholders

Key Result Areas as Relationship Manager:

Engaged in Client Relationship Management with the V.I.P as well as high-end Subscribers; contributed in collections, up selling and new product updates for the high-end base; ensured revenue growth in the high-end base

Enhanced and improved cross-sell efficiencies; met defined Service Level Agreement (SLA) for cross-sell, for driving productivity benefits

Identified training requirements for the team and adjusted targets to suit the needs of the business; contributed in first time resolution; process improvements and gap closures for driving compliant sales and ethical practices

Measured monthly/daily trends and initiated process improvement strategies; studied all aspects of Customer Services and recommended action plan accordingly

Highlights:

Awarded the Best Relationship Manager 2009 – 2010.

Awarded the Best Service Manager for highest Up selling of VAS 2012

Awarded the 2nd Runner up for Best Service Manager 2012.

Won the Best Account Manager for the year 2016 – 2017 Date of Birth: 03rd March 1983

Language Known: English, Hindi, Tami

Address: 160-Addis Street, Upplipalayam, Gray town, Coimbatore – 641018 Marital Status: Married

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