Jalaja Sivatharan
**, ******** ****** ****** ****** § Richmond Hill § ON § L4S 2X3
416-***-**** § adard2@r.postjobfree.com
November 4, 2019
Dear Hiring Manager
I am writing to express my interest in the position of Data Entry Clerk as advertised on indeed website on October 14th, 2019. My several years of Office Administration and strong Data Entry experience in the financial services industry have prompted me to forward my resume and cover letter for your review.
Below are some highlights of my strengths and attributes that uniquely qualify me for the position:
Extensive administrative experience with different financial companies
Enjoy providing excellent customer service and maintaining high standards to brokers, clients and staff
Prioritize and organize workload based on risk/severity and documents required to ensure deadlines are met according to policies and procedures
Detail - oriented and a proven ability to accomplish designated tasks speedily and professionally
Excellent keyboarding skills and have no problem navigating through numerous screens and systems quickly and easily
I would appreciate the opportunity of an interview to discuss my qualifications in greater detail, and can be reached at the above telephone number to arrange an appointment at a mutually convenient time.
Thank you for your time and consideration. I look forward to hearing from you
Sincerely,
Jalaja Sivatharan
Jalaja Sivatharan
Jalaja Sivatharan
37, Heritage Hollow Estate Street § Richmond Hill § ON § L4S 2X3
416-***-**** § adard2@r.postjobfree.com
Self-Management● Results Focused ●Teamwork &Collaboration ●Valuing Diversity & Social Inclusion
PROFILE
7+ year experience in office administrative support in Insurance Companies
Successfully completed Diploma in Business Insurance and Business Administration
Maintain consistent accuracy and working efficiently
Good understanding of the general insurance business
Competent computer skills in MS Office, other software applications, Auto CAD and working knowledge of Company Portals
Strong interpersonal and communication skills, written and verbal in English
WORK EXPERIENCE
Administrative Support, Claims Dept. (Document Imaging Department)
Intact Insurance Company, Toronto 2016 - Sept.2018
Accountable for opening and prepping documents for scanning and verifying records accurately
Performed work at an established production rate
Ensured time sensitive items are being completed and processed by deadline
Prepared Electronic media such as CDs, Disc and USB sticks for scanning and converted to PDF and uploaded to ECM
Contacted vendors regarding missing information, password and related queries
Data Entry Clerk/Office Administrator
MGA Canada/OM Financial Inc., Toronto 2009 - July 2014
Accurately processed new business, renewal, cancellation and endorsement applications and policies
Serviced financial advisors and ordered medical underwriting requirements as required
Prepared weekly and monthly business progress reports for the management and staff members and ordered for clients’ medical on behalf of their advisors’
Followed up on pending cases and resolved issues by obtaining Attending Physician Statement(APS)
Facilitated Error and Omission (E & O) and did license updating of advisors
Greeted professional advisors and organized weekly meeting arrangements for various marketing consultants and maintained Brokers’ Files
Performed relief duties to receptionist and staff during lunch and vacation period
Responsible for ordering and delivering office supplies and marketing materials
Managed daily incoming and outgoing mails, including courier
Data Entry Clerk
CIBC, Toronto and Scarborough 2006 –2008
Received, reviewed and analyzed documents with attention to detail
Verified, sorted and entered financial information maintaining client confidentiality
Input requests to provide professional and timely support for the administration
Communicated effectively with branch representatives to obtain missing information
Ensured productivity standards were achieved and Service Level Agreements were met
Reviewed emails responding to internal and external inquiries that varied in complexity
Verified and activated Personal Line of Credit applications in COINS main frame
Entered RRSP transfers and performed outstanding wire orders with time sensitivity
Jalaja Sivatharan
416-***-**** § adard2@r.postjobfree.com
Data Processing Clerk, Accounts Receivable Dept. 2002-2003 Aviva Insurance Company, Scarborough
Processed and reconciled company bills with statements received from brokers
Applied exceptional accuracy to select and enter payments into computer system
Prepared A/R reports for distribution, performed filing for direct billing section
Verified current ledger balance updates according to branch number and account number
Confirmed and entered personal and financial account information into database
EDUCATION /PROFESSIONAL DEVELOPMENT/CERTIFICATION
Diploma in Business Insurance,
Seneca College, Toronto 2016
Introduction to Business Studies
Principles and Practice of Insurance
College English
Mathematics of Finance
Accounting 1
Introduction of Marketing
Foundations of Customer Service
Business Economics
Insurance against Liability
Group Dynamics
Microcomputer Business Applications
Professional Issues in Insurance
Fraud Prevention and Awareness
Essentials of Loss Adjusting
Essentials skill for the Insurance Broker and Agent
Canadian Business Law
Business Communication for the Digital Workplace
ACHIEVEMENTS
Second Place for Integrity from Aviva Canada Inc., Scarborough
Excellence Award from George Brown College for outstanding achievement in the areas of English and Liberal Studies
Best Employee Award from I.F.D.S Ltd., Toronto