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Data Entry Customer Service

Richmond Hill, ON, Canada
November 04, 2019

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Jalaja Sivatharan

**, ******** ****** ****** ****** § Richmond Hill § ON § L4S 2X3

416-***-**** §

November 4, 2019

Dear Hiring Manager

I am writing to express my interest in the position of Data Entry Clerk as advertised on indeed website on October 14th, 2019. My several years of Office Administration and strong Data Entry experience in the financial services industry have prompted me to forward my resume and cover letter for your review.

Below are some highlights of my strengths and attributes that uniquely qualify me for the position:

Extensive administrative experience with different financial companies

Enjoy providing excellent customer service and maintaining high standards to brokers, clients and staff

Prioritize and organize workload based on risk/severity and documents required to ensure deadlines are met according to policies and procedures

Detail - oriented and a proven ability to accomplish designated tasks speedily and professionally

Excellent keyboarding skills and have no problem navigating through numerous screens and systems quickly and easily

I would appreciate the opportunity of an interview to discuss my qualifications in greater detail, and can be reached at the above telephone number to arrange an appointment at a mutually convenient time.

Thank you for your time and consideration. I look forward to hearing from you


Jalaja Sivatharan

Jalaja Sivatharan

Jalaja Sivatharan

37, Heritage Hollow Estate Street § Richmond Hill § ON § L4S 2X3

416-***-**** §

Self-Management● Results Focused ●Teamwork &Collaboration ●Valuing Diversity & Social Inclusion


7+ year experience in office administrative support in Insurance Companies

Successfully completed Diploma in Business Insurance and Business Administration

Maintain consistent accuracy and working efficiently

Good understanding of the general insurance business

Competent computer skills in MS Office, other software applications, Auto CAD and working knowledge of Company Portals

Strong interpersonal and communication skills, written and verbal in English


Administrative Support, Claims Dept. (Document Imaging Department)

Intact Insurance Company, Toronto 2016 - Sept.2018

Accountable for opening and prepping documents for scanning and verifying records accurately

Performed work at an established production rate

Ensured time sensitive items are being completed and processed by deadline

Prepared Electronic media such as CDs, Disc and USB sticks for scanning and converted to PDF and uploaded to ECM

Contacted vendors regarding missing information, password and related queries

Data Entry Clerk/Office Administrator

MGA Canada/OM Financial Inc., Toronto 2009 - July 2014

Accurately processed new business, renewal, cancellation and endorsement applications and policies

Serviced financial advisors and ordered medical underwriting requirements as required

Prepared weekly and monthly business progress reports for the management and staff members and ordered for clients’ medical on behalf of their advisors’

Followed up on pending cases and resolved issues by obtaining Attending Physician Statement(APS)

Facilitated Error and Omission (E & O) and did license updating of advisors

Greeted professional advisors and organized weekly meeting arrangements for various marketing consultants and maintained Brokers’ Files

Performed relief duties to receptionist and staff during lunch and vacation period

Responsible for ordering and delivering office supplies and marketing materials

Managed daily incoming and outgoing mails, including courier

Data Entry Clerk

CIBC, Toronto and Scarborough 2006 –2008

Received, reviewed and analyzed documents with attention to detail

Verified, sorted and entered financial information maintaining client confidentiality

Input requests to provide professional and timely support for the administration

Communicated effectively with branch representatives to obtain missing information

Ensured productivity standards were achieved and Service Level Agreements were met

Reviewed emails responding to internal and external inquiries that varied in complexity

Verified and activated Personal Line of Credit applications in COINS main frame

Entered RRSP transfers and performed outstanding wire orders with time sensitivity

Jalaja Sivatharan

416-***-**** §

Data Processing Clerk, Accounts Receivable Dept. 2002-2003 Aviva Insurance Company, Scarborough

Processed and reconciled company bills with statements received from brokers

Applied exceptional accuracy to select and enter payments into computer system

Prepared A/R reports for distribution, performed filing for direct billing section

Verified current ledger balance updates according to branch number and account number

Confirmed and entered personal and financial account information into database


Diploma in Business Insurance,

Seneca College, Toronto 2016

Introduction to Business Studies

Principles and Practice of Insurance

College English

Mathematics of Finance

Accounting 1

Introduction of Marketing

Foundations of Customer Service

Business Economics

Insurance against Liability

Group Dynamics

Microcomputer Business Applications

Professional Issues in Insurance

Fraud Prevention and Awareness

Essentials of Loss Adjusting

Essentials skill for the Insurance Broker and Agent

Canadian Business Law

Business Communication for the Digital Workplace


Second Place for Integrity from Aviva Canada Inc., Scarborough

Excellence Award from George Brown College for outstanding achievement in the areas of English and Liberal Studies

Best Employee Award from I.F.D.S Ltd., Toronto

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