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Customer Service Analyst

Scarborough, ON, Canada
November 04, 2019

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Leya Zacharias

QA Analyst


3+ years of experience in IT Application Testing. Knowledge in automated testing using Selenium. Demonstrable skills with a customer service-oriented approach with a focus on quality. Seeking new responsibilities, acts on opportunities and deadline oriented.


2 years of experience in Manual and Automation testing and Mobile Application using Selenium of Web based applications.

Experience in creation and maintenance of Testing Artifacts (Test Plan, Test Strategy, Test Cases, Test Summary Reports), designing and developing automation scripts from scratch using Selenium.

In depth understanding of all aspects of the Automation Processes & Frameworks, Manual & Automation Testing Processes & methodologies Strong end-to-end knowledge of SDLC (software development lifecycle) in either waterfall or Agile

Knowledge and experience of using Selenium Webdriver 2.0 with Java including testing mobile devices & applications on tablets and smartphones.

Experience in defect tracking, monitoring, troubleshooting, root cause analysis, test data, test environment preparation, test environment management.

Solid expertise in designing complex SQL queries, relational databases, reports, data analysis. Knowledge and experience writing simple SQL queries

Creative problem solver with advanced analytical, planning, and scheduling skills with a focus on timely delivery and attention to detail


Testing Artifacts: Test Plans, Test Strategy, Test Cases, Test and Defect Summary Reports, Bug fixing, Review, Documentation.

Java/J2EE Technologies: Java, C++, C, Kotlin, Objective C, Swift, XML, HTML.

IDE/Tools: Android Studio, XCode, Visual Studio, Eclipse, IntelliJ, VM Ware, JIRA, Git, GitHub, IBM Rationalreqsitepro, Jenkins, Bitbucket.

Databases: MS Access, SQL Server.

OS: Windows, Linux, and Mac.

Application Servers: Tomcat.

SW Dev Methodologies: Waterfall, Agile.

Testing Tools: JIRA, Selenium Webdriver.


Android and IOS Mobile Application Certificate - Seneca College 2018

Scrum Master Certificate, Scrum Alliance 2018

Sales Force Administration and Development Certificate, Intellipat 2018

ISTQB Testing Certificate, The Canadian Software Testing Board 2017

Masters of Technology in Computer Science (M-Tech) - MG University 2016

Bachelors of Technology in Information Technology (B-Tech) – Cochin University 2006


Refined Data Solutions Inc Software QA Analyst

08.2019– Till Now

Developed test cases, test plans, executed test cases, UAT planning & analysed and translated business and functional specifications into testing requirements.

Used JIRA for Test case planning, Test execution, management and Defect tracking.

Documentation and reported bugs, errors, interoperability flaws and other issues within proprietary software applications developed for the organization.

Demonstrated methodical, detail-oriented and thorough approach to all assignments while adhering to compressed timelines.

Validated test requirements against signed off business/functional specifications.

Created daily status updates on failures, test execution status & blocked test cases due to data constraints.

Created automated scripts with Selenium WebDriver,tested Mobile Application both in IOS&Android.

Prepared System Test plan, created test cases, gathered test data, gathered test environment requirements, executed test cases and logged defects.

Created defects in JIRA and linked it with the requirement to trace the progress of each phase (from development to release in production).

Docustream Technologies Process Specialist

2008 – 2012

Supported equipment and process commissioning by conducting tests, analyzing data and submitting reports.

Provided technical support on matters pertaining to production, quality, environment, and cost for daily operations and for medium to long term process issues.

Assisted departments in coming up with the best possible solutions in their operational performance by enhancing and developing systems and procedures.

Conducted annual systems review on each department's system and procedures to evaluate operational efficiency and efficacy.

Analyzed data and processes to ensure success in the company’s metrics and process initiatives

Investigated inventory discrepancies and resolved issues that were a result of improperly executed procedures.


Weather App(IOS) 2018

Budget App (Android) 2018

Enhanced Security in Personalized Web Search 2015

Efficient Keyword Search on Large RDF Data Using Optimization Technique 2015

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