Customer Service

DAMIA ADAMS

*** ******* *****, **** **********, MD 20744 • Home: 301-***-**** • **********@*****.***

Professional Summary

Top producing sales professional and expert in the Retail industry; dynamic communicator who consistently exceeds goals and company expectations; highly ambitious Sales Associate with background in sales, marketing, advertising and Expertise in market analysis, forecasting and client needs assessments.

Work History

Cashier, 9/2018 to Present

SP+ – Washington, DC

Count bank of revenue at beginning of shift to ensure starting total is correct;

Collects cash and/or validations and maintains security of cash;

Makes change and issues receipts or tickets to customer for each transaction;

Computes or re-computes bill from ticket showing amount due per customer;

Operates cash register after time calculation (manually or by machine), calculates cost or transaction and displays cost of customer transaction on cash register;

Quotes prices for parking services for which money is received upon customer receipt;

Give directions to customers to various locations in the city;

Completes lost ticket forms when original tickets cannot be located;

Resolves customer complaints independently or with the aid of a supervisor;

Answers telephone in a prompt and courteous manner; evaluate and prioritize incoming telephone calls to determine urgency and the need for dispatching;

Maintains cleanliness of booth and picks up trash in the surrounding area;

Conducts timely checks to see if a proper inventory of necessary work aids and supplies are in booth;

Verifies log of shift transactions against bank of revenue on hand;

Compiles bank of collected revenue during the day once a predetermined amount of money has been collected;

Record amounts received, cars in/out of facility, cars left in a facility (if applicable) while preparing shift report of transactions;

Monitor alarms, access control and video security systems;

Extract data from a variety of computer systems

Any other duties that may be assigned by the supervisor.

Sales Associate/Cashier, 10/2017 to 1/2018

Justice – Oxon Hill, MD

Developed new process for employee evaluation which resulted in marked performance improvements;

Responsible for creative designs for prominent floor sets;

Analyzed departmental documents for appropriate distribution and filing; Researched and updated all required materials needed for firm and partners.

Cashier/Sales Associate, 09/2016 to 10/2017

Henry’s Soul Cafe – Oxon Hill, MD

Received and returned money, packaged food and practiced safe health requirements.

Skills

Project Management

Team Leadership

Self-Motivated

Data Management

Strong Verbal Communication

Extremely Organized

Budget & Finance

Conflict Resolution

Staff Development

Risk Management Processes & Analysis

Education

Diploma: May 2018

Friendly High School - Fort Washington

Certificate of Promotion:

James Madison Middle School - Upper Marlboro, MD

Promotion:

Barack Obama Elementary School - Upper Marlboro, MD

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