ANABEL PALOMINO

**** ** **** ** *****, FL ***** : 786-***-**** adarc9@r.postjobfree.com

Objective

Obtain a position as a team-player in a people-oriented organization where I can maximize my experience in a challenging environment to achieve the corporate goals.

Experience Highlights

Customer service and Quality Assurance.

Conflict prevention & troubleshooting.

Analytical & Problem Solving Skills.

Deadline Driven.

Confident presentation, Communication & Interpersonal skills.

Fluent in English and Spanish

Advertising and promotions.

Excellent relationship-building skills.

Ability to excel in team environment.

Experience

Oriental Restaurant, 1642 SW 8th St #5220, Miami, FL 33135

05/20/2019 to 10/15/2019

Restaurant Manager

Coordinated daily Front of the House and Back of the House restaurant operations

Delivered superior service and maximized customer satisfaction

Responded efficiently and accurately to customer complaints

Regularly reviewed product quality and research new vendors

Organized and supervised shifts

Appraised staff performance and provided feedback to improve productivity

Estimated future needs for goods, kitchen utensils and cleaning products

Ensured compliance with sanitation and safety regulations

Managed restaurant’s good image and suggest ways to improve it

Controlled operational costs and identified measures to cut waste

Created detailed reports on weekly, monthly and annual revenues and expenses

Recommend ways to reach a broader audience (e.g. discounts and social media ads)

Implemented policies and protocols that will maintain future restaurant operations

Self –employment, Tampa, FL

12/01/2016 to 12/01/2017

Tourist Guide, Personal Assistant

Assisted travel agents in their tasks including but not limited to touring and budget preparations

Provided information on tourist attractions and historical sites

Provided guidance to students undertaking their education trips

Helped prepare travel itinerary to travelers

Scheduled bookings and made follow-up calls

Prepared reports on the tour to the supervising travel agent

Compiled various reports and documents

Monitored weather conditions and provide such information to other team members

Researched for affordable rates on the web and provide a listing of these to the tour operator

Provided inputs in enhancing the website

Education

Degree in Tourism Havana University 2010-2016

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