Obtain a position as a team-player in a people-oriented organization where I can maximize my experience in a challenging environment to achieve the corporate goals.
Customer service and Quality Assurance.
Conflict prevention & troubleshooting.
Analytical & Problem Solving Skills.
Confident presentation, Communication & Interpersonal skills.
Fluent in English and Spanish
Advertising and promotions.
Excellent relationship-building skills.
Ability to excel in team environment.
Oriental Restaurant, 1642 SW 8th St #5220, Miami, FL 33135
05/20/2019 to 10/15/2019
Coordinated daily Front of the House and Back of the House restaurant operations
Delivered superior service and maximized customer satisfaction
Responded efficiently and accurately to customer complaints
Regularly reviewed product quality and research new vendors
Organized and supervised shifts
Appraised staff performance and provided feedback to improve productivity
Estimated future needs for goods, kitchen utensils and cleaning products
Ensured compliance with sanitation and safety regulations
Managed restaurant’s good image and suggest ways to improve it
Controlled operational costs and identified measures to cut waste
Created detailed reports on weekly, monthly and annual revenues and expenses
Recommend ways to reach a broader audience (e.g. discounts and social media ads)
Implemented policies and protocols that will maintain future restaurant operations
Self –employment, Tampa, FL
12/01/2016 to 12/01/2017
Tourist Guide, Personal Assistant
Assisted travel agents in their tasks including but not limited to touring and budget preparations
Provided information on tourist attractions and historical sites
Provided guidance to students undertaking their education trips
Helped prepare travel itinerary to travelers
Scheduled bookings and made follow-up calls
Prepared reports on the tour to the supervising travel agent
Compiled various reports and documents
Monitored weather conditions and provide such information to other team members
Researched for affordable rates on the web and provide a listing of these to the tour operator
Provided inputs in enhancing the website
Degree in Tourism Havana University 2010-2016