Bilingual Claims Representative Senior Financial Analyst, Exec.Secy
Resume:
SYLVIA (QUINTERO) DURHAM
San Juan, TX 78589
e-mail: *********@*****.***
EMPLOYMENT:
Objective: I would like to obtain a position that enables me to utilize my professional leadership, communication, organization and bilingual skills
Pharr, San Juan, Alamo School District
Substitute Teach Jan. 2019 - Mar. 2019
-Was a substitute teacher for pre-K, first, second, third and fourth grades
-Taught various subjects to students
-Took attendance in classroom
-Distributed and monitored student testing
-Monitored/assisted students in computer lab
State of Ohio - Dept of Administrative Services/Finance Division
Revenue Share/Collections Manager July 2009 – Oct 2018
●Worked in the Contracts/Revenue Share Dept. for nine years
●Performed extensive research for cost analysis on various contracts for State of Ohio
●Gathered information to determine vendor’s delinquent accounts
●Maintained/Created Excel spreadsheets for vendor’s quarterly reports/revenue fee accounts
●Contact/inform vendors regarding status of their account
●Performed account analysis of vendor’s account for procurement contract analysts
●Ran various expenditure/Cognos reports in OAKS
●Initiate payment program for vendors that are in arrears with revenue fees
●Completed 15 week Project Management Training
●I worked in the Business Office performing collection duties; informing vendors status of their account; running and creating payment reports as well as other various reports; operate usage reporting portal, Omnicom
●I worked independently and also am a great team player
●I prioritized, organized and completed tasks in the most efficient and effective manner
●I wrote and created various reports, sent business correspondence to vendors and created a procedure manual before I left my employer
State of Ohio - Dept of Administrative Services/OAKS/GSD
Management Analyst Supervisor I Apr 2008 to July 2009
●Work in IT Dept-Manage workload, ensure and confirm production and non-production works requests for the Ohio Administrative Knowledge System (OAKS)
●Confirm all requests are correctly submitted; correct or reject requests that require additional information in order to process request
●Assign incoming requests to proper group within OAKS infrastructure team, Office of Information (OIT) and ODN Help Desk area
●Monitor Mercury ITG Governance workbench, update ITG users, distributed ITG licenses
●Complete reports to show trends such as number of project migrations, handled service requests and future service levels information required by OAKS; prepare and distribute daily production migration reports
●Provide great customer service to internal/external customers
●Performed research when customers request access to various environments-confirmed management approval before assigning ITG ticket to appropriate team member to process
●Maintained database for various requests as well as processed email ITG inquiries
●I am the liaison for WSS tickets to be processed with SOCC office; also liaison for various tasks to be processed with OIT office
●Ability to solve complex and multiple ITG tasks; ability to delegate ITG tasks to team members
●Maintain SharePoint hours for employees for RPS (Resource Planning Spreadsheet)
●Utilize Microsoft Word, Excel, PowerPoint, Access, Visio, SharePoint
●I worked in the procurement dept. entering quarterly sales reports and deposits submitted by vendors who have contracts with the State of Ohio; answer phone inquiries regarding vendor’s accounts
●Typing speed: 65-70 wpm
State of Ohio - Bureau of Workers Compensation, Columbus, OH
Executive Secretary Jan 1998 to Apr 2008
●Perform Human Resources duties such as: process payroll: timesheets for staff and consultants; provide FMLA information to dept. employees as well as benefits information to staff members; coordinate collective bargaining unit meetings
●Assist with budget: verify payment invoices for contractors
●Performed administrative duties such as create and maintain spreadsheets on multiple databases, set up/ monitor conferences, coordinate travel arrangements
●Assist with interpreting in Spanish: IC Hearings, MCO’s, filing claims
●Work in IT Dept -Follow up on trouble tickets to have PC issues resolved
●Utilize Microsoft Word, Excel, PowerPoint, Access, SharePoint, Intranet, Internet
State of Ohio - Bureau of Workers Compensation, Lima, OH
Claims Rep/Lump Sum Settlement Coordinator Apr 1993 to Dec 1997
●Allow/Deny Workers’ Compensation Claims: process payments, communicate with MCO’s and staff nurses regarding medical treatment for injured workers
●Processed case mgt claims while performing claims rep. duties at BWC; became familiar with medical terminology and ICD-9 codes until I left BWC in Apr.2008 since I continued to assist in claims mgt. via interpreting for claims processing; worked with rehab. nurse and employer services for a return to work program for injured workers
●Lump Sum Settlements: discuss with attorneys value of claims-medical and other future benefits; settle claims in its entirety; resolved dispute resolutions
●Assist with interpreting in Spanish: Injured workers, physicians, MCO’s and
Industrial Commission Hearings; assist with dispute resolutions/mediation
●Perform investigations/research for fraudulent claims; have four year’s experience in fraud investigations and analysis; processed extensive research for claims investigation
●Utilize Microsoft Word, Excel, PowerPoint, Internet
Dublin Police Department – Dublin, OH
Secretary Jan 1993 – April 1993
●Answered inquiries from Dublin community
●Was prime contact for fingerprinting; received professional training from FBI
●Provided police reports to the public and other institutions
●Assisted with scheduling police officers for special duty positions
●Provided necessary information to detectives for court appearances
●Experienced in knowledge of law enforcement operations, practices and techniques
●I am bilingual in Spanish and assisted with interpretations/translations
Philips Display Components, Ottawa, OH
Senior Secretary/Office Manager to Facilities Manager Oct 1978 to Oct 1992
●Process payroll: absentee reports, timecards; performed human resources duties/administration
●Maintained data/spreadsheets: managed contractor’s timesheets/payments; billing invoices
●Assisted with budget analysis, projections and analyze financial statements for facilities
●Environmental: processed environmental permits/guidelines for company, implement safety procedures and provide policies to ensure building compliance as well as for the wastewater treatment building
●Twelve yrs experience in labor relation issues-participated and prepared documents for employee’s disciplinary actions; took action on grievances
●Assisted with budget coordination; exercised public relations experience
●Exercised ability to define problems, collect data, establish facts & draw valid conclusions, write reports while creating policies/procedures and regulations for the facilities dept.
●have 5 yrs exp. working with fiscal and budgetary management & control while working for facilities director at Philips Display; also created Excel spreadsheets to present to the company board of directors to confirm budget for the year; assigned work requests to facility employees for regular plant maintenance, repairs, custodial, hazardous waste spills, etc.
University of Findlay, Findlay, OH
Bilingual Secretary July 1984 to Oct 1985
●Enroll Students: Assisted in enrolling minority students
●Administrative: Type memos, reports, spreadsheets, grants for program
●Workshops: participated in International workshops to promote program
●Assisted with Spanish interpretations/translations: International students, overseas schools
Hunt, Suedhoff, Borror, Eilbacher and Lee, Attorneys at Law, Ft.Wayne, IN
Legal Secretary Nov 1977 to Sept 1978
●Processed legal correspondence: motions, pleadings, bankruptcy reports, wills
●Dictaphone: including live dictation
●Court filing: legal documents
●Extensive shorthand experience
●Performed notary public duties
EDUCATION:
Certificate in Secretarial Science Assoc.in Business Admin.
International Business College Specializing in Paralegal Studies
Ft. Wayne, IN Lima Technical College-Lima, OH
Graduated -1977 Graduated -1997
Bachelor in Political Science/Pre-Law Columbus State Comm. College
Specializing in Public Administration Certificate-“Managing Interpersonal Skills”
Capital University – Columbus, OH Graduated - 2003
Graduated 2001
Master’s Degree in Adult Education & Training
Univ. of Phoenix- Columbus, OH
Graduated 2016
Master of Science in Administration Degree with a
Concentration in Leadership
Central Michigan University – Columbus, OH
Graduation pending – (I have one more course to complete master’s program)
-Community Service/Program-Damas Latinas (Spanish organization)-was President of charity organization-assisted in developing scholarship program for future college students
-Was coordinator for charitable campaigns and for Operation Feed for the Bureau of Worker’s Compensation and currently for DAS/GSD Dept
-Mentored at Fort Hayes High School, Spanish Class
-Mentored at elementary school-kindergarten class
REFERENCES AND COLLEGE TRANSCRIPTS AVAILABLE UPON REQUEST
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