Vice President

Chief Executive Office Chief Operations Officer

Qualifications Profile

Results-driven and performance-focused professional, offering more than 20 years of experience in project management, operations administration, workflow streamlining, and business development; backed by strong expertise in analyzing problems and opportunities, providing direction, making critical decisions, and spearheading high-risk initiatives that translate to outstanding financial and business success.

Areas of Expertise

Waterfall and Agile Methodology System Transformation Budget Administration Underwriting and Billing Analysis

Strategic Planning and Implementation Change Implementation Contract Negotiation Vendor Relations

Professional Experience

Alfa Insurance Companies, Montgomery, AL

Vice President, Payment Strategies and Processing Jan 2011–Jul 2019

Served as a product owner of the billing system, responsible for its implementation while demonstrating expertise in Agile project management and change management

Oversaw all the activities in policy issuing, billing, and remittance processing areas, which included more than 4M policyholder bills and 7.4M policyholder payments that represented over $1B in premium

Acted as the corporate relationship owner of four outside billing and payment partners

Took charge of preparing and overseeing the department and project budgets

Exhibited expertise in billing, payments, property and casualty (P&C) underwriting, business development, third-party relationships, contract negotiation, as well as vendor and change management

Provided motivation to staff to enhance the quality of their work

Rendered assistance to the new team in handling projects and transformations

Managed the corporate billing and payment rule development, project budget compliance, subject matter expert resourcing, project schedules, work prioritization, change requests approval, department change management, and all other facets of the implementation

Directed the Selection Team that chose Paymentus as the company’s electronic payment processor partner

Career Highlight:

Played an integral role in establishing strategic corporate goals for the company

Worked as a key member of the functional team that selected a new property and casualty policy, billing, and claims (SAAS) software as a service system budgeted at more than $150M, which was implemented in November 2016 on-time and within budget through completion of the following tasks:

oSelection of an integration partner, Ernst & Young (EY) that helped the company resources with the design and IT development of Guidewire

oCollaboration with the Executive Steering Committee, vice president of underwriting, vice president of claims, vice president of strategic systems, as well as Guidewire and EY during the agile transformation approach

oConsistent development of three modules through seamless alignment of all teams within the organization

Successfully served as a relationship owner with the company’s electronic payment vendor, Fiserv, responsible for the automation of one payment channel through the Fiserv platform which increased efficiency and reduction of payment processing costs

Partnered with Transcentra (Exela) in enhancing the technology that automated paper checks into electronic deposit images which resulted in the following:

oCost savings and reduction of man-hours in processing and minimizing deposit charges with the bank

oRemoval of one processing machine from the area; and

oAccurate documentation and audit trails on customers’ payments

Vice President, Research Department Aug 2009–Dec 2010

Worked as a relationship manager with the insurance departments of Alabama, Georgia, and Mississippi

Guaranteed precision in drafting and presenting state regulatory rule and forms filings

Carried out systematic competitive assessment and reporting

Property Underwriting Manager Jun 2003–Jul 2009

Led all the activities related to the homeowner, fire, and personal article underwriting programs and procedures

Supervised the performance of 40 underwriters to ensure development of their skills

Led the enforcement of changes within the department based on regulatory changes and industry trends

Controlled geographic property exposure risk in designated geographic areas

Participated in the company’s risk transfer analysis to our reinsurance provider

Served as a committee member responsible for writing property insurance contracts for the company

Acted as an Insurance Services Offices (ISO) Property Underwriting Committee member

Earlier Position Held:

Commercial Specialist May 2000–Jun 2003

Earlier Career

Southern Guaranty Insurance Companies, Montgomery, AL

Rate System Coordinator, Commercial Lines Feb 1997–May 2000

Southeastern Boll Weevil Eradication Program, Montgomery, AL

Unit Supervisor Jun 1994–Jan 1997

Liberty National Insurance Company, Selma, AL

Agent Jun 1993–Jun 1994

Education

Bachelor of Science in Marketing Auburn University, Auburn, AL Aug 1998–Dec 1992

Professional Development

License:

Chartered Property Casualty Underwriter (CPCU), The American Institute for Chartered Property Casualty Underwriter: Jan 2002

Training:

SummaSource at Auburn Montgomery Leadership Program

Professional Affiliation

President, Chartered Property Casualty Underwriter (CPCU) Society Central Alabama Chapter

Activities

Board Member, Capital Heights Retirement Home

Volunteer Head Varsity Football Coach, Ezekiel Academy

Technical Skills

Microsoft Products Guidewire Software System Jira Confluence PeopleSoft Videoconferencing Systems

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