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Technical Support Analyst

Location:
Chicago, IL
Salary:
$45000
Posted:
November 07, 2019

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Resume:

RYAN BUSONY

Chicago, IL

*** - *** - ****

adar9z@r.postjobfree.com

linkedin.com/in/ryan-busony

SkypeID: ryan.busony

SUMMARY

High-achieving and productive technical support analyst experienced in providing application support for healthcare IT clients, certified technician in Cisco Networking with knowledge of a wide range of networking concepts, and versatile English as a foreign language teacher. Seeking to combine all skills into an exciting new role to let myself and my employer grow.

EDUCATION & CERTIFICATIONS

Cisco Systems September 2019

Cisco Certified Entry Networking Technician (CCENT)

Cisco ID: CSCO13505032

Achieved after only a month and a half of preparation using online resources and self-designed labs Pennsylvania State University December 2014

B.S. in Information Sciences & Technology University Park, PA

“People, Organizations, and Society” Option

Major GPA 3.90 / Cumulative GPA 3.22

TECHNICAL SKILLS

Languages: SQL, R, Python, Java, Matlab

Networking: LAN, VLAN, WAN, STP, CDP, TCP/IP, RIP, EIGRP, OSPF, NAT, PAT, VoIP, IPv6, HTTP, SSH, DHCP, DNS ANALYST EXPERIENCE

Cerner Corporation July 2015~July 2017

Technical Support Analyst Malvern, PA

Troubleshot application-level issues (tickets) raised by healthcare IT superusers

Supported dozens of hospitals and clinics in a fast-paced team environment

Utilized SQL skills by querying clinical data along with reporting through Crystal Reports

Participated in 24-hour support on-call rotation to resolve urgent incidents from clients

Optimized productivity by changing roles, resulting in top team productivity for five months

Developed client-viewable how-to videos to educate users

Aided other teams with their goals when needed

TEACHING EXPERIENCE

Columbia English / HESS July 2017~August 2019

English as a Foreign Language Teacher Taipei, Taiwan

Taught English to an average class size of 15 young learners in a high-energy classroom environment

Learned how to be versatile, adaptable, and to work productively with diverse people and personalities VOLUNTEERING

Cerner Volunteer Days January 2016, 2017

Volunteered with teams of 20+ to provide community service for local farms and parks Malvern, PA



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