New York, NY, 10036
Technical Writer, Business Analyst, Information Security, RFP/RFQ/Proposals.
Career Business Analyst and Technical Writer with more than 30 years’ experience, highly organized, precise and logical professional with detailed and varied expertise. Specialized in Information Security projects. Ability to develop all types of documentation, as well as plan, initiate, implement, and manage a complete documentation effort. Expertise in the following areas:
Business, System Recovery procedures
Information Security Analysis
Financial Business Writing
Information Technology (IT)
Policies and Procedures
Operations Manuals, Run books
Risk Management, Risk Analysis
Flow Charting (Workflows and Technical Diagrams)
Instructional Design, Training docs
Information Security, NIST, Cyber security documentation
APIs, XML, HTML, CSS
Proposals, RFPs, RFQs
Software Development Life Cycle (SDLC) Documents
Disaster Recovery/Business Continuity
Summary of Qualifications and Technical Skills
•Excellent at interviewing subject-matter experts to gather information, identify relevant data and audiences, and write documents that are clear and user friendly.
•Outstanding technical skills. Adept with formatting programs and generating graphics using tools such as Visio, MS Word, PowerPoint, Excel, Paint, SnagIt and others
•Expertise in cyber security including NIST, FIPS, ISO 270001, COBIT IS frameworks, Information Security Management System, ISO audit support, Disaster Recovery and GDPR Compliance.
•Plan and implement complete documentation process.
•Expertise in generating RFPs, RFQs, RFIs, Proposals, Business Requirements, IT Technical Requirements. Extensive experience in generating all phases of the Software Development Life Cycle (SDLC) and APIs.
•Excellence in Business Continuity / Disaster Recovery complete planning and execution
Professional Experience Highlights
October 2017 to Present
Integrated Documentation Methods Inc. (IDM, Inc.) Vendor - Senior Technical Writer & Business Analyst
Through IDM, contracted to the following clients on an on-site and remote basis assisting in the development of standard operating procedures (SOPs) for several areas.
Department of Transportation (DOT) - March 2018 to April 2019
Updated bridge inspection manual to conform with new Federal standards.
Generated Quick Reference cards for Bridge Inspectors with safety tips.
Department of Corrections (DOC) - September 2017 to February 2018
Generated Correction Officer handbooks with basic computer procedures.
Updated training manuals for back office processing.
August 2015 to August 2017
Hewlett Packard Corp. - Senior Documentation Specialist & Business Analyst
Through ABA Business contractor engaged to assist their client (Hewlett Packard) with a multitude of IT-related activities including IT Architecture, Cyber security, Policies, RFP/RFQ, API, Operations.
March 2015 through August 2015
Con Edison Vendor: Contract through Experis (Under my Corporate name “Integrated Documentation Methods -- IDM Inc.)”
Technical Writer & Business Analyst
Developed technical specifications and IBM Script for the Information Technology department working with IBM Mainframe system. Included access procedures, Cyber Security and Disaster Recovery.
August 2014 through Jan. 2015
Department of Transportation (DOT) Vendor: Contract through Essential Data (EDC)
Technical Writer/Trainer/Business Analyst
Developed Infrastructure documentation for Bridge Inspection high risk analysis safety procedures and training. Included tutorial for bridge inspectors. RFQ and Proposals for materials.
Nov. 2013 - July 2014
iQor Corporation Vendor: Contract through Essential Data (EDC)
Technical Writer & Business Analyst
World's largest Call Center, Data Center, Collections and Customer Service company: Developed IT Architecture flows and documentation for the entire TeQ21 system that is the core of the business.
May 2012 To Oct. 2013
Bank of America Vendor: Contract through New Dover Inc.
Technical Writer/Project Manager/Business Analyst
For the Special Projects System Programming Development Department, initiated the plan for development and update of their Architecture, Workflows and APIs using XML software.
July 2011 To May 2012
PineBridge Investments Vendor: Contract through Information Integration Inc. (i3)
Technical Writer/ Business Analyst
Developed a Best Practices Manual for the Fund Controllers of Alternative Investments Group (for Secondary's, Hedge Funds, Emerging Markets, Private Funds, Private Equities, FX, Options).
January 2011 To July 2011
Prudential/Jefferies Bache - Vendor: Contract through Robcat Consulting
Technical Writer/Business Analyst
For the Prudential Bache Corporation (later changed to Jefferies Bache Corporation), documented a detailed User Manual and tutorial for new Trading System (BacheConnect) and Data Center operations.
August 2010 through January 2011
PineBridge Investments - Vendor: Contract through Information Integration Inc. (i3)
For the Accounting Department, documented a User and Reference Manual for a new system (Microsoft AX Dynamics) to which the firm transitioned from legacy SAP system. Updated Disaster Recovery plan.
April 2010 through July (2010
Bank of New York Mellon - Vendor: Contract through Essential Data-(EDC)
Technical Writer/Project Manager
For the Global Payments/Treasury Services Department, developed a Funds/Wire Transfer Reference Guide (SWIFT, FEDWIRE) for Treasury Services staff and clients.
Sept. 2009 to March 2010
Morgan Stanley - Vendor: Contract through Cap Gemini Consulting and E-Team
Technical Writer/Security Analyst
Reviewed, updated and generated documentation for the Information Security Department (INFOSEC) using NIST, FIPS, ISO 270001 and 270002 standards. Developed Application Disaster Recovery procedures and Data Center operations experience.
September, 2007 through August 2009
Bank of New York Mellon - Vendor: Contract through Information Integration Inc. (i3)
Special Federal Project: Developed workflows and procedures related to federal financial services legislation. Further details fall under the auspices of a signed Nondisclosure Agreement.
BNYM Global Trust Division - Technical Writer
Developed Policies and Procedures for the Global Corporate Trust Division with emphasis on coordination with existing Corporate Bank Policies.
March, 2007 through September 2007
Alliance-CAPITAL – Vendor: Contract through Oakridge Staffing
For system developers, generated Business Requirements, IT Technical Requirements and API documents for existing systems
Clients serviced as a consultant prior to 2007 as Technical Writer and/or Project Manager:
Details of each project will be provided upon request.
Citicorp Services - Japanese Banks, Tokyo.
Project Team Leader for the development of system design documents for Japanese Banks for Citicorp's Yen Travelers Checks System. Analyzed legacy systems and tailored the major functions to fit Citicorp's needs. Interfaced extensively with Japanese clients and banks. Documented all Issuer, Customer, Agent Service functions and Training methods. Worked mostly in Tokyo Japan with frequent trips to U.S.
Developed International and Domestic Clearing line of business documentation
Developed DB Trader, UNIX systems, and Private Banking manuals
Documented Run books for Operations Department
Several Projects: Project Manager and Technical Writer responsible for Gap analyses, TSS/FX system, Sec Processing, Payment Processing, Mainframes, and Database Architecture Analysis and Documentation
Horizon Blue Cross/Blue Shield
Developed procedures for Claims Processing
Designed and developed training for a variety of tools used by Business Team Leaders
Dresdner Bank, Deutsche Bank
Developed International Trading Systems (FIST) (OPICS) User Manuals (Trade Processing of Equities, Fixed Income, Bonds, Back Office Clearing, Credit, Compliance). Generated Disaster Recovery procedures.
SITA (Société Internationale de Telecommunications Aéronautiques) Corporation
As Technical Writer and Publications Manager planned and generated technical writing projects related to SITA’s telecommunications networks for commercial airlines. (Common Use Terminal Equipment system (CUTE2))
BNP Paribas, Societe Generale
Developed Foreign Exchange (FX) Trading Systems User Manuals
J & H Marsh & Mclennan
Responsible for copywriting online content for systems
Matthew Bender Legal Publishers
Developed documentation and training for their conversion from using Wang equipment to a sophisticated SGML system
(As an employee) Publications (“Pubs”) Manager for this military (DOD) electronics hardware firm, responsible for managing a team of writers and artists.
Hunter/Queens College – Coursework for a Bachelor’s Degree & Electronics from RCA Institutes, T3 Degree. RCA Institute Technical Writing course training. All completed on G.I Bill.
NYIT (New York Institute of Technology) - Computer Science curriculum
Military Veteran, Four (4) years USAF (Air Force and USAFI) courses - Electronics, Radar, VHF, UHF, FM, Business, Computers, Security
Certification: Technical Writing, RoboHelp, DocuSource, KTI (Knowledge Transfer) Training