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Technical Writer Information Security

New York City, NY
November 07, 2019

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Antonio Vlachos

*** **** ** ******, *** *W

New York, NY, 10036


Technical Writer, Business Analyst, Information Security, RFP/RFQ/Proposals.


Career Business Analyst and Technical Writer with more than 30 years’ experience, highly organized, precise and logical professional with detailed and varied expertise. Specialized in Information Security projects. Ability to develop all types of documentation, as well as plan, initiate, implement, and manage a complete documentation effort. Expertise in the following areas:

Business, System Recovery procedures

Information Security Analysis

Financial Business Writing

Information Technology (IT)

Policies and Procedures

Operations Manuals, Run books

Training Manuals


Risk Management, Risk Analysis

Flow Charting (Workflows and Technical Diagrams)

IT Architecture

Instructional Design

Instructional Design, Training docs

Information Security, NIST, Cyber security documentation


Copy Writing

Proposals, RFPs, RFQs

User Manuals

Trading Systems

Software Development Life Cycle (SDLC) Documents

Mainframe Systems

Gap Analyses

Disaster Recovery/Business Continuity

Summary of Qualifications and Technical Skills

•Excellent at interviewing subject-matter experts to gather information, identify relevant data and audiences, and write documents that are clear and user friendly.

•Outstanding technical skills. Adept with formatting programs and generating graphics using tools such as Visio, MS Word, PowerPoint, Excel, Paint, SnagIt and others

•Expertise in cyber security including NIST, FIPS, ISO 270001, COBIT IS frameworks, Information Security Management System, ISO audit support, Disaster Recovery and GDPR Compliance.

•Plan and implement complete documentation process.

•Expertise in generating RFPs, RFQs, RFIs, Proposals, Business Requirements, IT Technical Requirements. Extensive experience in generating all phases of the Software Development Life Cycle (SDLC) and APIs.

•Excellence in Business Continuity / Disaster Recovery complete planning and execution

Professional Experience Highlights

October 2017 to Present

Integrated Documentation Methods Inc. (IDM, Inc.) Vendor - Senior Technical Writer & Business Analyst

Through IDM, contracted to the following clients on an on-site and remote basis assisting in the development of standard operating procedures (SOPs) for several areas.

Department of Transportation (DOT) - March 2018 to April 2019

Updated bridge inspection manual to conform with new Federal standards.

Generated Quick Reference cards for Bridge Inspectors with safety tips.

Department of Corrections (DOC) - September 2017 to February 2018

Generated Correction Officer handbooks with basic computer procedures.

Updated training manuals for back office processing.

August 2015 to August 2017

Hewlett Packard Corp. - Senior Documentation Specialist & Business Analyst

Through ABA Business contractor engaged to assist their client (Hewlett Packard) with a multitude of IT-related activities including IT Architecture, Cyber security, Policies, RFP/RFQ, API, Operations.

March 2015 through August 2015

Con Edison Vendor: Contract through Experis (Under my Corporate name “Integrated Documentation Methods -- IDM Inc.)”

Technical Writer & Business Analyst

Developed technical specifications and IBM Script for the Information Technology department working with IBM Mainframe system. Included access procedures, Cyber Security and Disaster Recovery.

August 2014 through Jan. 2015

Department of Transportation (DOT) Vendor: Contract through Essential Data (EDC)

Technical Writer/Trainer/Business Analyst

Developed Infrastructure documentation for Bridge Inspection high risk analysis safety procedures and training. Included tutorial for bridge inspectors. RFQ and Proposals for materials.

Nov. 2013 - July 2014

iQor Corporation Vendor: Contract through Essential Data (EDC)

Technical Writer & Business Analyst

World's largest Call Center, Data Center, Collections and Customer Service company: Developed IT Architecture flows and documentation for the entire TeQ21 system that is the core of the business.

May 2012 To Oct. 2013

Bank of America Vendor: Contract through New Dover Inc.

Technical Writer/Project Manager/Business Analyst

For the Special Projects System Programming Development Department, initiated the plan for development and update of their Architecture, Workflows and APIs using XML software.

July 2011 To May 2012

PineBridge Investments Vendor: Contract through Information Integration Inc. (i3)

Technical Writer/ Business Analyst

Developed a Best Practices Manual for the Fund Controllers of Alternative Investments Group (for Secondary's, Hedge Funds, Emerging Markets, Private Funds, Private Equities, FX, Options).

January 2011 To July 2011

Prudential/Jefferies Bache - Vendor: Contract through Robcat Consulting

Technical Writer/Business Analyst

For the Prudential Bache Corporation (later changed to Jefferies Bache Corporation), documented a detailed User Manual and tutorial for new Trading System (BacheConnect) and Data Center operations.

August 2010 through January 2011

PineBridge Investments - Vendor: Contract through Information Integration Inc. (i3)

Technical Writer

For the Accounting Department, documented a User and Reference Manual for a new system (Microsoft AX Dynamics) to which the firm transitioned from legacy SAP system. Updated Disaster Recovery plan.

April 2010 through July (2010

Bank of New York Mellon - Vendor: Contract through Essential Data-(EDC)

Technical Writer/Project Manager

For the Global Payments/Treasury Services Department, developed a Funds/Wire Transfer Reference Guide (SWIFT, FEDWIRE) for Treasury Services staff and clients.

Sept. 2009 to March 2010

Morgan Stanley - Vendor: Contract through Cap Gemini Consulting and E-Team

Technical Writer/Security Analyst

Reviewed, updated and generated documentation for the Information Security Department (INFOSEC) using NIST, FIPS, ISO 270001 and 270002 standards. Developed Application Disaster Recovery procedures and Data Center operations experience.

September, 2007 through August 2009

Bank of New York Mellon - Vendor: Contract through Information Integration Inc. (i3)

Technical Writer

Special Federal Project: Developed workflows and procedures related to federal financial services legislation. Further details fall under the auspices of a signed Nondisclosure Agreement.

BNYM Global Trust Division - Technical Writer

Developed Policies and Procedures for the Global Corporate Trust Division with emphasis on coordination with existing Corporate Bank Policies.

March, 2007 through September 2007

Alliance-CAPITAL – Vendor: Contract through Oakridge Staffing

Technical Writer

For system developers, generated Business Requirements, IT Technical Requirements and API documents for existing systems

Clients serviced as a consultant prior to 2007 as Technical Writer and/or Project Manager:

Details of each project will be provided upon request.



Citicorp Services - Japanese Banks, Tokyo.

Project Team Leader for the development of system design documents for Japanese Banks for Citicorp's Yen Travelers Checks System. Analyzed legacy systems and tailored the major functions to fit Citicorp's needs. Interfaced extensively with Japanese clients and banks. Documented all Issuer, Customer, Agent Service functions and Training methods. Worked mostly in Tokyo Japan with frequent trips to U.S.

ADP Corporation

Developed International and Domestic Clearing line of business documentation

Deutsche Bank

Developed DB Trader, UNIX systems, and Private Banking manuals

SIAC Corporation

Documented Run books for Operations Department

Chase Manhattan

Several Projects: Project Manager and Technical Writer responsible for Gap analyses, TSS/FX system, Sec Processing, Payment Processing, Mainframes, and Database Architecture Analysis and Documentation

Horizon Blue Cross/Blue Shield

Developed procedures for Claims Processing

Designed and developed training for a variety of tools used by Business Team Leaders

Dresdner Bank, Deutsche Bank

Developed International Trading Systems (FIST) (OPICS) User Manuals (Trade Processing of Equities, Fixed Income, Bonds, Back Office Clearing, Credit, Compliance). Generated Disaster Recovery procedures.

SITA (Société Internationale de Telecommunications Aéronautiques) Corporation

(French Corporation)

As Technical Writer and Publications Manager planned and generated technical writing projects related to SITA’s telecommunications networks for commercial airlines. (Common Use Terminal Equipment system (CUTE2))

BNP Paribas, Societe Generale

Developed Foreign Exchange (FX) Trading Systems User Manuals

J & H Marsh & Mclennan

Responsible for copywriting online content for systems

Matthew Bender Legal Publishers

Developed documentation and training for their conversion from using Wang equipment to a sophisticated SGML system

Sander’s Associates

(As an employee) Publications (“Pubs”) Manager for this military (DOD) electronics hardware firm, responsible for managing a team of writers and artists.


Hunter/Queens College – Coursework for a Bachelor’s Degree & Electronics from RCA Institutes, T3 Degree. RCA Institute Technical Writing course training. All completed on G.I Bill.

NYIT (New York Institute of Technology) - Computer Science curriculum

Military Veteran, Four (4) years USAF (Air Force and USAFI) courses - Electronics, Radar, VHF, UHF, FM, Business, Computers, Security

Certification: Technical Writing, RoboHelp, DocuSource, KTI (Knowledge Transfer) Training

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