Customer Service Accounting

Bilingual professional with ** years’ experience providing ongoing support and expertise in the Human Resources, Accounts Payable and Receivables, Customer Service fields. Providing coaching, identifying barriers and developing possible strategies and solutions to arising issues. Excellent organizational skills and the ability to conduct multiple tasks effectively.

Self-motivated, detail oriented and goal driven with the ability to manage multiple tasks and responsibilities in a deadline environment.

Flexible, organized, with great interpersonal and communications skills.

Established proficiency with MS Office Suite, Word Perfect, Peach Tree, QuickBooks, PowerPoint and Lotus Notes.

EXPERIENCE:

RISO LATIN March 2016 – Present

Accounts Receivable and Payable

In charge to verifies accounts by reconciling statements and transactions. Resolves account discrepancies by investigating documentation; issuing stop payments, payments, or adjustments. Maintains financial security by following internal accounting controls.

Tag and monitor fixed assets

Pay supplier invoices in a timely manner

Verify discrepancies by and resolve Client’s Billing Issues

Monitor debt levels and compliance with debt covenants

Ensure that receivables are collected promptly

Record cash receipts and make bank deposits

Bank Account Monthly Reconciliation

All Accounts Reconciliations

Maintain the petty cash fund

Issue financial statements

Provide information to the external accountant who creates the company’s financial statements

Assemble information for external auditors for the annual audit

Process payroll in a timely manner

Reconcile the Accounts receivable ledger to ensure that all payments are accounted for and properly posted

Facilitate payment of Invoices due by sending bill reminders and contacting Clients

Generate Financial statements and Reports Detailing Accounts Receivable Status

Provides audit information to management by researching and analyzing data; preparing reports.

Pays invoices by verifying transaction information; scheduling and preparing disbursements; obtaining authorization of payment.

Obtains revenue by verifying transaction information; computing charges and refunds; preparing and mailing invoices; identifying delinquent accounts and insufficient payments.

Collects revenue by reminding delinquent accounts; notifying customers of insufficient payments.

Prepares financial reports by collecting, analyzing, and summarizing account information and trends.

Maintains accounting ledgers by posting account transactions.

Verifies accounts by reconciling statements and transactions.

Commissions

Maintains financial security by following internal accounting controls.

Maintains financial historical records by filing accounting documents.

Worked with the general ledger posting and adjusting journal entries.

VECTOR GLOBAL WMG Jan. 2015 – March 2016

Compliance Specialist

In charge to ensure conformity with federal and state laws and help coordinate compliance audits and bank examinations. Also, assist in training personnel on the bank's policies and procedures. On a day to day basis, reviews correspondence, writes and presents reports, and participates in department level projects.

Understanding our clients ‘needs and objectives

Identifying their risk tolerance

Implementing a diversified and global investment approach – both in asset class, as well as, in sector diversification

Provides audit information to management by researching and analyzing data; preparing reports.

Prepares compliance audit data by compiling and analyzing internal and external information.

Supports departments by collecting and coordinating internal compliance data with auditors and various departments.

Provides administrative support by implementing systems, procedures, and policies; completing projects in support of compliance auditors.

Helps others by answering questions and responding to requests.

Complies with federal, state, and local legal requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions.

Updates job knowledge by participating in educational opportunities; reading professional publications.

Enhances compliance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Mitch Murch Maintenance Management Dec. 2010 –Jan. 2015

Regional Accounting & HR Coordinator

In charge of overseeing 4 Florida districts: Broward, Dade, Palm Beach, and Tampa handling Human Resources, Accounts Payable and Receivables, and Safety Departments.

Accounts Payable: Responsible for matching, batching, coding and cutting checks.

Accounts Receivable: Responsible for posting wire transfers and checks to vendor accounts.

Payroll: Responsible for collecting all timesheets and processing weekly payroll for 200+ employees.

Answered general questions and inquiries regarding payroll and discrepancies.

Ensured Retail customer accounts were reviewed and reconciled on a weekly basis.

Performed bank and credit card reconciliations for multiple bank accounts.

Assisted with complaint processing to ensure retail customer accounts are free of unresolved issues.

Download monthly deductions and problem invoices from Retail Customer’s Link, dispute and reconcile.

Matched and removed items (debits/credits) on the aging report.

Followed up on short paid invoices for Retail customers.

Worked with the general ledger posting and adjusting journal entries.

Worked directly with customers and vendors processing ecommerce/online and call-in orders.

Verified product pricing information and resolved pricing and shipping errors.

Analyzed repayments on Retail chargeback items.

Compared deductions with fill rate data to isolate potential areas of improvement.

Identified problematic trends as related to payment refusals and communicate issues to appropriate departments.

ULTIMATE OPTICAL May 2007 – Feb. 2009

Customer Service

Ensure that customer service levels exceeded clients’ expectations by providing personal professional attention.

Follow up any Open Order for the Insurance Claims.

Follow up that the order was in the same way that the Customer required.

MOTOROLA - LATAM June 2004- May 2007

Customer Service/Order Processor

Evaluate data and direct the movement of assets to support production capacity for Mobile Devices manufacturing sites in the US, Asia and South America.

Drive international conference calls and email communications to resolve issues with logistics and customs clearance regulations; initiate shipments from the Florida facility when required.

Use Oracle database reports and Microsoft Excel spreadsheets to track equipment movements and analyze manufacturing site capacity.

In charge of creating, tracking, and completing Department’s Purchase Orders, ensuring all orders arrived on time.

EDUCATION:

POLITECNICO GRANCOLOMBIANO

B.A. Degree in Accounting

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