Quality Manager

SUSAN HAMLIN

**** *. ***** **, ***** Creek, Arizona 85140 - CELL 480-***-**** - ***************@*****.***

QUALITY EXECUTIVE MANAGEMENT

Senior-level manager with proven track record in driving business-process improvements for Fortune 100 and 500 clients in the telecommunications and aerospace industries

SUMMARY

Accomplished QA professional with 15+ years of progressive experience and proven record of significant, successful contribution in quality management, project management, process improvement, business analysis/ evaluation, product-development life cycle methodologies, supplier management and quality management systems, processes, standards, and systems in a wide range of organizations that previously had no standards or programs in place

AREAS OF EXPERTISE

Quality Assurance Management

Continuous Improvement

Manufacturing Engineering Management

Organizational Change Management

Corrective/ Preventive Action

Organizational Training

ISO 9001:2015 Certification Management

AS9100C Certification Management

Six Sigma and Lean Manufacturing

Supplier Evaluation Audits

Organizational Process Facilitation

Supplier and Contract Management

Team Building and Reward Recognition

Internal Process and Product Auditor

Program/ Project Management

Safety/ Regulatory Compliance

Scorecard Development, Tracking, and Reporting

Equipment qualification

Green Belt Certified

PROFESSIONAL EXPERIENCE

Sr Supplier Quality Manager, Katerra Inc. - Scottsdale, AZ, Oct 2016 to Present

Drives supplier quality management activities of 30+ suppliers for commodities used in product manufacturing

Collaborates with service organizations, service supply chain, and suppliers to continuously improve performance of key components

Measures data, identifies improvement projects, and manages cross-functional implementation to improve performance of key components and suppliers

Directs major quality improvement projects across functions including manufacturing engineering, engineering, sourcing, material planning, and supply base

Director of Quality, UCT - Chandler, AZ, Aug 2015 – Oct 2016

Led all aspects of the site quality organization and functions: product, customer, and supplier quality

Assimilated the organization in critical thinking; ensuring understanding and application of quality tools, disciplines and methods used to develop organizational effectiveness

Established and maintained customer quality management and supplier relationships, leading and guaranteeing closure on quality issues

Cultivated strategic direction to the supplier quality assurance team - focusing on supplier development and partnership

Orchestrated the quality program to ensure that material and paperwork conformed to company established guidelines and customer quality requirements

Developed, implemented and enforced policies, procedures, and systems - improving overall quality and effectiveness

Drove quality control and compliance, inspection, and outgoing product quality – coordinating with operations and engineering teams to build quality products and prevent customer escapes

Established KPIs to measure the organization’s quality performance and development of performance goals and strategies

Piloted continuous improvement through effective Root Cause Corrective Action (RCCA)

Developed and implemented systems to audit quality effectiveness throughout the facility

Point of contact on all quality programs for customers, suppliers, regulatory agencies and certifying agencies

Quality Manager, Barnes Aerospace - Phoenix, AZ, May 2014 – Aug 2015

Led the quality department and directed quality functions to include receiving inspection, inspection & test, RCCA, Material Review Board (MRB), and Cost of Poor Quality (COPQ)

Drove standard work, developed training methods, mentored, and coached to cultivate skills - warranting world class quality execution

Directed the Quality Management System (QMS) strategy, gaining support from cross-functional key stakeholders within the organization - ensuring quality program policies, plans, standards and requirements were met

Analyzed quality system data (return material authorizations (RMAs), production reworks, customer complaints, supplier approvals & performance) for trends measuring business effectiveness of the quality program and identifying areas of improvement

Implemented departmental business and technical strategies, goals, objectives and related metrics - certifying alignment to organization’s vision and strategy

Championed continuous improvement efforts utilizing Six Sigma and Lean methodology

Site Quality Manager, Arrow Electronics - Phoenix, AZ, Jun 2013 – May 2014

Led the activities of the quality assurance department - driving initiatives and results to internal quality programs

Managed the site QMS, quality control, complaint investigation and closure, Corrective Action/ Preventive Action (CAPA) management and document control functions

Developed and implemented audit plans and procedures supporting operation yield targets

Upheld compliance with all ISO9001, ISO13485 and AS9100 requirements and maintained efficiency in the process while driving product quality improvement activities

Drove continuous improvement through leadership of Kaizen events

Principal Quality Assurance Engineer, Orbital Sciences Corp. - Chandler, AZ, Jun 2012 - Jun 2013

Ensured FAA requirements were met through supplier quality compliance and product processes

Validated acceptance, qualifications, interchangeability, configuration, and compatibility tests

Coordinated quality assurance program plans, evaluated acceptance test programs, and quality engineering requirements; ensuring program effectiveness and integrity

Performed supplier on-site and virtual on-line Hardware Assessment Reviews (HAR) of Orbital suppliers, supporting customer and Orbital contractual agreements

Director of Quality Assurance, HEI Inc. - Tempe, AZ, Jul 2011 – Jun 2012

Led quality improvement initiatives across multiple HEI sites

Communicated policies and directives - enhancing employee awareness across all divisions

Championed the 'Voice of the Customer' by actively managing international customer feedback

Oversaw all quality processes of Printed Circuit Board (PCB) design and layout, fabrication, and turn-key parts procurements and assemblies

Key quality interface approving new product development of PCB design, qualification and product release

Fostered preliminary design review and critical design review meetings

Facilitated process and product testing ensuring quality standards were met during production

Successfully led HEI organization through AS9100 Rev C audit; Rev C certification obtained

Acted as Plant Manager engaging in all responsibilities held by the VP of Operations, when VPO was unavailable

Customer Quality/ Systems Engineering Manager, Honeywell – Tempe, AZ, Mar 2001 – Jul 2011

Led the company QMS including; maintaining of ISO9001 and AS9100 standards, implementation and maintenance of quality system policies, CAR system, RMA program, internal and external audit programs, procedures and processes in accordance with quality system guidelines

Quality liaison between commercial and military customers on all quality issues regarding hardware products

Key quality interface with integrated quality organizations, sales, marketing, and suppliers for responses resolving customer technical issues contributing to net revenue

Implemented a continuous improvement culture by communicating and deploying best practices and employee engagement – improving costs, quality, delivery, and customer satisfaction

Delivered approval of customer contract quality requirements flow down

Collaborated with senior management, OEMs, engineering, and supplier quality - resolving quality issues

Facilitated process improvement teams and modified departmental structures to improve operating effectiveness

Coordinated support to business segment specific quality and development programs

Directed Customer quality engineers - ensuring all customer quality requirements were met in accordance to quality improvement plans (QIPs)

Managed component engineers by overseeing technical reviews of drawing changes for design compliance, new part set-up, Kit drawing creation and maintenance, and part standardizations

Oversaw quality systems engineers by leading strategic quality improvement efforts for the organization's quality initiatives and compliance objectives in the development of methods, procedures, validations and quality planning

Built strategic cross-functional and cross-organizational partnerships - resolving quality issues, improving processes and achieving goals

Fostered oversight of FAA certification projects and coordinated project certification plans, both internally and with supporting vendors

Oversaw the disclosure and recall reporting process with customers through Government – Industry Data Exchange Program (GIDEP alerts)

Manufacturing Process Engineer, - Intel - Chandler, AZ, Jan 1996 – Mar 2001

Improved overall manufacturing processes through analysis and strategic planning

Identified inefficient manufacturing processes and developed improvements processes resulting in increased output while decreasing costs

Researched and pre-qualified equipment used in characterization of product development

Collaborated with process development to transfer newly developed products from Research and Development into production

EDUCATION

Master of Science: Organizational Leadership - Grand Canyon University, Phoenix, AZ

Bachelor of Science: Applied Management, Industrial Technology - Grand Canyon University, Phoenix, AZ

ADDITIONAL INFORMATION

United States Patent: Patent Number: 5,256,076 (1993) Patent Title: Safety Electrical Receptacle

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