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Social Media Customer Service

Biloxi, Mississippi, United States
November 07, 2019

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Lesley B. Lawrence

***** *** ********** ****

BILOXI, MS 39531

Phone: 228-***-****

Objective: I am pursuing employment with a strong organized team. I am a fast pace, result oriented, self-starter who is technically proficient with the ability to produce unique solutions to difficult tasks.


University Of Southern Mississippi, Hattiesburg, MS August 2000

•Bachelor of Science in Business Administration with Emphasis in Management Information


- Relevant Work Experience-

Personal Assistant - Self-Employed Mar 2016 - Current

Daily Duties for Clients included but not limited to the following (References available upon request):

- Information Technology Duties:

1. Fixing, Maintenance, of all Computer Hardware and Software Programs...including

Faxes, Printers, Tablets, PCs, etc...

2. Creating and Maintaining all On-line Accounts for Social Media, Sales and General


- Personal Duties:

1. Running of all Outside Daily Errands, i.e. Post Office, Grocery Store, Dry Cleaning,

Bill Payments, Driving to Doctor Appointments, etc...

2. If client owned animals - Feeding, Cleaning, Daily care

3. Organization and Cleaning of Household and or Offices

Best Buy, D’Iberville, MS Nov 2012 – Mar 2016

Back Office Lead - Oct. 2013 to Mar. 2016

•In charge of all Point of Sale systems, counting monies and deposits

•All Back Office Reporting, Time and Labor, Budgeting for Store, etc...

•Ordering for entire store, Uniforms and all store supplies

•IT Computer and Phone Management, to insure all computers, printers, faxes, etc... stay up to date and working at all times.

•Working with Corporate on any and all issues not fixable at store level to ensure fast results and completion of all products

Multi-Channel/Front of Prescient/Customer Service - Nov. 2012 - Oct. 2013

Frances Yeatts, Attorney at Law, Biloxi MS September 2010 – November 2012

Office Manager

•Scheduling of office appointments and court schedules

•Management of all files and documents (Confidential Information)

•Phone and message management

•Management of Computer Systems including Fax, Phone, and Copier

•Transcribing Dictation and other administration details

•Management of interns scheduling and daily duties

Gulf Islands Waterpark, Gulfport MS April 2010 – September 2010

Operations/IT/HR Manager

Managed 60+ staff in Operations (Cashiers and Groups Team Members)

•Scheduling and payroll

•Management of all retail sales and groups sales (on property)

•Mascot/Costume character management

•Marketing, flyer, rack card, coupon distribution

•Management of vendors and entertainers while on property

•Loading and unloading/Set-up and break-down of equipment

•Contracting and scheduling

•Private party and large group event management

•Catering, contracting, account management


IT and Networking Duties

•Management of computer systems and updating Ideal Network software

•Installation and management of all computer equipment on property

•Developing, implementation, and training on First Aid Database, for tracking all accidents within business and or duty hours of customers and team members

•Management of entire network, network issues, including but not limited to cable and wireless issues throughout the park

•Aiding with computer, training, printer, faxing, copier issues

HR Management – 200+ Payroll and staffing

•Management/Scheduling/Planning team member duties on and off site

•Management of all hiring and terminations for Operations department

•Management of all team member files and drug testing files

•Confidentiality of all HR records and team member management

•Bi-weekly payroll

Customer Service

Inventory Management for Administration and Operations

Group Park Management

Special Events Manager/Coordinator April 2009 – October 2009

FEMA, Biloxi, MS September 2005 – April 2009

•Information Technology Specialist (Network)

Regions Mortgage, Hattiesburg, MS September 2000 – March 2005

•Systems Analyst/Programmer

•References available upon request

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