email@example.com https://www.linkedin.com/in/maha-sharaf-aa556416a/ +965******** Core Competencies
Microsoft Office Suite, MS Excel, Word
Human Resources Officer with 7+ experience helping tens of employees from different cultures & backgrounds within multinational organizations managed & held by German management.
Initiated revision of outdated employee handbook and developed 15 HR policies and procedures resulting in growing from 300 to 600 employees over two years. Adopted pragmatic approach in improvising on solutions and resolving complex business issues; directing strategy development, business & operational transformation execution while ensuring best practices. I teach young kids German language as a volunteer. Education & Certifications
BBA (Bachelor in Business Administration); University of Vienna; 2020 (Expected) Business Diploma, HR Management; University of Cambridge; 2008 (Grade: Distinction)
Diploma in Business Communications; University of Cambridge; 2008 Bachelor of Arts; Ain Shams University; May 2007
German Language Diploma Level C1; ÖSD – Austria; 2010 Career Timeline
MAHA SHARAF Human Resources Officer
Human Resources Officer ASSIGNMENTS
“A dynamic & versatile HR Officer offering over 7 years of experience with commendable contribution in managing corporate employee relations, compensation & benefits in both operational roles and rendering cost savings for the organization”
as Senior Training
SONY Electronics as
as HR Assistant
Institute as HR
Notable Accomplishment Across the Career
At Inspire Language Institute - Kuwait
Simplified the existing on-boarding program which resulted in rapid interaction and therefore higher performance rates by 30%.
Monitored, evaluated staff of 40 employees.
Gained very good knowledge about Kuwait labor law and became experienced in Government formalities and operations. Developed a new system to manage the paper work and accelerate the required daily missions. Co-developed company’s first standardized disciplinary procedures and tracking system that ensured consistent and fair discipline processes.
Organized staff training sessions and activities.
Advised line managers and other employees on employment law and the employer's own employment policies and procedures.
Approved job descriptions and advertisements.
Negotiated salaries, contracts, working conditions or redundancy packages with staff and representatives. At SONY Electronics – Egypt
Structured and implemented 2 programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation.
Revised job descriptions across all levels and 25+ categories. “Shadowed” and interviewed employees to construct an accurate picture of the duties and skills required for each position. Independently gathered facts, prepared responses, and determined appropriate company communication and as a result, gained a respectable position amongst all employees. Was Conferred Best Team Award for Q4 2016 across the group during Appreciation Day for Management Coordinated the development of Human Resources policies for the organization with regard to employee relations. Partnered with management to communicate Human Resources policies, procedures, programs and laws. Recommended employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale and motivation.
Designed employee manual covering company policies, disciplinary procedures, code of conduct and benefits information. Managed daily administrative operations of the office and assist all units in resolving problems related to the day-to-day operations.
At Vodafone (Germany Account) - Egypt
Provided hiring, compensation and benefits services for more than 100 employees. Launched a new induction program for the new employees Took the responsibility of explaining human resources policies, procedures, laws, and standards to new and existing employees.
Supported the development and implementation of HR initiatives and systems. Developed training and development programs.
Maintained and managed employee contracts, personnel files, records (attendance, EEO data etc.) and other employee information according to policy and legal requirements. Ensured that administrative office procedures and established standards are adhered to and maintained in all aspects of work.
Organized, assigned and supervised the work of administrative support staff. Developed and scheduled benefits orientations and other benefits training. Fulfillment of additional duties as required.
At T-Mobile – Austria
Explained promotional offers to the customers.
Handled orders, complaints, and other inquiries by customers. Performed data entry when orders are completed or changed. Promoted and sold products and services.
Followed up on Sales Leads and direct them to appropriate Member of Sales Team. Responded to E-mails, Phone Calls, and other Forms of Correspondence. Maintained Client Database.
At Coldwell Banker – Egypt
Provided direction, leadership and day-to-day management of educational and departmental Activities, including administrative support to the Director of Training. Liaised between the training dept. and the company’s different departments/branches. Was responsible for the coordination and organization of training Programs. Performed duties as site training coordinator for local and global sites of 200+ employees. Created and executed weekly presentations to the entire office including management on weekly common trends such as new policies, new procedures, and new training being introduced. Designed and prepared Training/instructional Materials, teaching aids and Devices. Developed standard and custom training, trained and retrained staff on customer service, eligibility, claims, and service coordination which resulted in more participants into courses. Established procedures and systems, and ensured orderly and timely work flow. Professional Experience
Jan’18 – Jun’19 with Inspire Language Institute, Kuwait as Human Resources Officer Apr’15 – Oct’17 with SONY Electronics Inc., Egypt as Human Resources Generalist Mar’12 – Feb’15 with Vodafone (Germany Account) Inc., Egypt as Human Resources Assistant Feb’11 – Oct’11 with T-Mobile Inc., Austria as Salesperson Dec’07 – Dec’09 Coldwell Banker, Egypt as Senior Training Coordinator Soft Skills
Date of Birth: 6/11/1985, Languages Known: Arabic, English and German Visa Article 22
Team Player Problem Solver Analytical
Collaborator Communicator Innovator