Interest: Administrative and HR Support

Qualifications Profile

Highly organized, multifaceted, and competent professional equipped with comprehensive experience within the wireless retail environment, focusing on operations and analysis. Armed with exceptional administrative assistance skills as well as expertise in business management and operations. Powered with strong sense of responsibility and remarkable ability in offering high-level service.

Expert in database development, inventory, cash management, store operations, and system processes.

Outstanding capability of handling diverse sets of responsibilities and utilizing well-honed experience in solving problems and getting jobs done in an efficient manner.

Accustomed to performing and accomplishing assigned duties independently or as part of a team.

Consistently complimented for excellent interpersonal as well as written and verbal communication skills.

Expert in Microsoft Office

Career Accomplishments

Designed and published Website for Fischer Realty

Designed a new tracking system for all new rehab projects

Designed a new reconciliation report for property management and retail sales transactions

Constantly placed on the #10 stack rankings for 7 consecutive months and obtained promotion after 30 days of tenure

Played a major role in meeting and surpassing the store quota

Served as a member of the Winners Circle in 2000 to 2003

Successfully spearheaded the store in winning the first place for quota attainment in 2002 in the New England Region

Ensured active involvement in the 2000 “Strive for Five” Culture for Success Team

Career Overview

Administrative Functions

Maintain calendar for team and for company owner

Maintain company website and social media platforms

Assisted the administrative service officer with all inventory projects

Carried out interviews on potential candidates for various positions

Maintained accuracy in creating and compiling all district and expense reports in PeopleSoft and submitted them to the store manager

Took charge of managing all district leadership expense accounts

Arranged the schedules of all district training and district off-site meetings

Closely supervised and completed all employee performance appraisals

Rendered help in conducting monthly audits and compliance with the company churn initiatives

Operations Management

Monitored inventory and guaranteed store compliance with all audit policies and procedures as well as company goals and objectives

Provided oversight to all daily operations of the store and led the implementation of new operational procedures

Ensured maintenance of the Performance Agreement/Appraisal Development Database on Microsoft Excel

Served as the area lead for monthly store swap audits

Acted as the floor manager, responsible for overseeing the entire floor operations

Oversaw the launch of the BJ’s Verizon Wireless

Directly communicated with the operations consultants and auditors to maintain conformity of all stores

Served as the manager of retail sales outlets

Leadership and Team Management

Rendered direct assistance to sales staff with all customer transactions, including complicated bill rerates and small business proposals

Aided and instructed all employees regarding operational coaching forms and KPI

Provided leadership and direction to sales staff and facilitated operational training sessions

Maintained the district staffing as well as expertly guided and developed management members

Customer Service and Satisfaction

Provided high quality customer service and ensured effective customer escalations

Consistently maintained high level of professionalism and integrity in dealing with clients and building long-term relationship with all levels of management

Guaranteed provision of efficient service, ensuring high standard of excellence and customer satisfaction

Work History

Fischer Realty & Investments

Office Manager, Melbourne, FL October 2018 – Present

cvs caremark

Customer Service Representative, Melbourne, FL November 2016 – October 2017

Verizon Wireless

Retail Sales Representative, Merritt Island, FL Oct 2009–November 2013

Assistant Retail Sales Operations, Viera, FL Aug 2008–Oct 2009

Assistant Manager, Viera, FL May 2008–Aug 2008

Supervisor, Retail Sales Operations, Boca Raton, FL Mar 2006–Jul 2007

Floating Manager, Boca Raton, FL Jan 2005–Mar 2006

Sales Support, Boca Raton, FL Oct 2004–Jan 2005

Assistant Manager, Boca Raton, FL Apr 2004–Oct 2004

Assistant Manager, North Attleboro, MA Aug 2000–Apr 2004

Retail Sales Representative, Warwick, RI Feb 1999–Aug 2000

Customer Care Representative, Warwick, RI Apr 1996–Feb 1999

Professional Development

Professional Retail Sales Management Certification

Civil Treatment for Managers

Managing Retail Sales Performance

VZWise Interviewing and Selection

Operations 101

Leading Diverse Teams

Coaching for Success

CRUSH

Responding to Conflict

Advanced Excel Certification

Technical Acumen

Microsoft Office Suite PowerPlay PeopleSoft Inventory Control iOS and Android

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