Customer Service Supply Chain

Michael L. Williams

314-***-**** linkedin.com/in/michael-williams-649b3872 *************@*****.***

Warehouse Supervisor

A solution based, tenacious team builder with over 20 years of leadership and cooperative experience in ERP software, supply chain logistics, warehousing and production. Proven ability to positively balance “management triangle” for the most optimal outcome concerning leadership, employees and customers. Displays exceptional interpersonal communication skills to resolve a broad range of worker and/or customer issues in order to keep a positive atmosphere. Areas of expertise include:

oTeam Building

oERP Software

oConflict Resolution

oProcess Improvement

oTooling

oLEAN Six Sigma

oInventory Mgmt

oShipping/Receiving

oBlueprint Analysis

oTransportation

oCommunication

oProblem Solving

oMachine Operation

oScheduling

oLeadership

oCustomer Relations

oQuality Control

oLogistics

oSupply Chain

Professional Experience

Medline Industries – Colton, CA 2016-2019

Warehouse Supervisor

Manage a contracted supply chain team at San Bernardino’s largest Regional Medical Center to replenish and inventory LUM medical products. Supervised a crew of over 20 technicians to provide operational support and guidance to ensure maximum productivity. Focus on safety, cost management and business growth in all interactions and directives

Created supply chain management strategies that increase efficiency and speed

Successfully managed two on-site teams (one remotely)

Provided swift procurement solutions for a multitude of sudden emergency situations

Oversaw growth and improvement of company to customer service implementation and job duties with very limited training.

Handled communications and negotiated innovative product conversion tactics between company and ARMC County employees

Collaborated with various other departments in the hospital to identify vulnerabilities and close operational gaps as well as process improvement strategies

Developed, taught and reinforced safety guidelines and protocols that aided in hospital receiving numerous accreditations

Created comprehensive forms using spreadsheets to standardize procedural functions

Michael L. Williams (Page 2)

314-***-**** linkedin.com/in/michael-williams-649b3872 *************@*****.***

Beltservice Corporation – Ontario, CA 2012-2016

Warehouse Supervisor

Promoted to oversee day to day operations of a multi-million dollar remote facility for the Los Angeles branch of conveyor belt fabrication company. Supervise, train, mentor, motivate and discipline employees in accordance with company standards. Manage inventory, machinery and lift trucks. Conducted weekly business meetings/presentations.

Maintained highest on-time order output and quickest turnaround of all branches.

Implemented Microsoft Dynamics AX12 and executed a major computer software conversion with least amount of issues among all other branches.

Conducted tours of facility to prospective customers demonstrating wealth of knowledge of the products and processes.

Maintained professional environment through many unforeseen man made obstacles.

Trusted with handling multiple monetary decisions regarding major and minor purchases for warehouse needs.

Organized placement of machinery, tools and inventory for maximum optimization.

Earned millions of dollars in profit for the company due to innovative money saving tactics and high level of quality output.

Beltservice Corporation – Earth City, MO 2003-2012

Warehouse Asst Supervisor

Lead forklift and slitting machine training and operation for conveyor belt company. Conducted biannual inventory inspections. Maintain a clean work area prior to next shifts starting time.

Cross trained in multiple departments.

Trained employees to drive forklift and operate all machinery.

Aided coworkers with adverse work orders.

Maintained professional appearance and attitude.

Served as an example for inspiring high employee morale.

Excellent on-time and attendance record.

United States Armed Forces – Ft. Campbell, KY/St. Louis, MO 1995 - 2003

Infantryman/Chemical, Biological, Radiological, Nuclear (CBRN) Specialist

Earned numerous meritorious service awards for exceptional individual and group achievements.

Learned team work and leadership skills under stressful environments

Successfully negotiated adverse obstacles and conditions required to complete the elite Air Assault School.

Trusted with driving and maintaining HMMWV’s with more than $2 million worth of state of the art chemical decontamination equipment.

Michael L. Williams (Page 3)

314-***-**** linkedin.com/in/michael-williams-649b3872 *************@*****.***

Became proficient in recognizing, analyzing and defending the U.S. against the threat of CBRN weapons and Weapons of Mass Destruction.

Performed a vast array of on post details including customer service, quarter master, funeral services, 24 hour CQ duty and armory, field and firing range facilitation.

Honorably ended terms of service.

Education

California State University, San Bernardino 2016

Purchasing and Supply Chain Management

Forest Park College – St. Louis, MO 2004 - 2004

Psychology

Political Science

Skills & Professional Development

Forklift Certification, CPR Certification, HMMWV License, Voiceover Training Classes for advanced development of oration.

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