Customer Service Manager
Resume:
JOEL A REGIS SR
Warrenton, Virginia 20187
***********@***.***
Professional Summary
Construction professional bringing valuable experience from large corporate construction sites, as well as residential home repair projects. Construction and carpentry expert committed to high quality workmanship and following safety code regulations. Skills
Commercial structures
Works well independently
Commercial construction
Project foreman
Dependable and reliable
Self-motivated
Effective at multi-tasking
Basic math and measuring aptitude
Power and hand tools
Machine servicing
Efficient with all painting tools
Safety procedures knowledge
Start to finish home construction
Capable of heavy lifting
Work History
Lead Carpenter, 04/2014 to 09/2015
Edifice Solutions – Beltsville, MD
Installed drywall, ceilings, trim and fabricated replacement trim and moldings.
Aligned and squared frames and forms for installation.
Built and hung custom doors and frames.
Constructed safety provisions, including scaffolding, gang ladders, perimeter railings, fall protection and temporary covers.
Installed interior finish items, including wall protection, doors and hardware, toilet accessories, cubicle curtain tracks and TV brackets.
Followed established job site safety regulations and maintained a safe and clean work area.
Operated electric cordless and hammer drills and cutting torches.
Planned and executed work with the proper tools and materials to maximize efficiency.
Developed proficiency in stain-grade trim work, hanging doors and drilling and setting door hardware.
Repaired roofs and flooring and remodeled bathrooms and kitchens.
Read and interpreted blueprints and construction documents to determine project directives.
Facilitated harmonious working relationships with crew members to prevent problems and conflicts.
Planned projects by identifying necessary equipment, tools needed, accurate take offs and required assistance.
Monitored tool and equipment condition and arranged for repairs when needed.
Effectively used all fasteners such as nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.
Proactively managed projects to obtain complete customer satisfaction for all custom work.
Cut and installed insulation for residential and commercial buildings.
Specialized in foundations, framing and finish carpentry.
Completed tear-down of existing structures and prepared for new construction.
Applied caulk, sealants and other agents to installed surfaces.
Provided accurate measurements and estimates for all projects.
Requisitioned new supplies and equipment.
Consistently assumed additional responsibilities and worked extended hours to meet project deadlines.
Monitored inventory and reported items to be restocked for each job.
Prepared and cleaned construction sites by removing debris.
Loaded and unloaded building materials used for construction.
Applied chemical solutions and used polishing machines to clean all installation surfaces, equipment, tools, work sites and storage areas.
Removed damaged tile, brick and mortar.
Filled chipped, cracked and broken bricks and tiles with adhesives and grouting materials to correct surface imperfections.
Blended paints and correctly matched colors.
Field Service Technician, 07/2011 to 03/2014
Talaris Inc./ Glory Global Solutions
Responsible for servicing and maintaining various banking equipment for major financial institutions: Wells Fargo, TD Bank, Bank Of America, and Capital One.
Equipment: currency counters, dispensers and recyclers, coin counters and dispensing machines.
Responsible for maintaining, repairing and upgrading safes and depositories for companies such as, McDonalds, Cheesecake Factory, Texas Roadhouse, Save A Lot, Exxon/Mobil and many others.
Responsible for keeping an inventory of parts and tools as well as maintenance and upkeep of a company vehicle.
Completed multiple training courses for a variety of machines at the Company Headquarters in Watertown, Wisconsin and other facilities in Detroit, Michigan, And Dallas, Texas.
Provided outstanding customer service.
Attended monthly safety meetings to ensure machine operation safety.
Coordinated and monitored vendor maintenance for large repairs.
Employed wide variety of hand and power tools including hoists, drills, precision measuring instruments and electronic testing devices.
Inspected machine parts for conformance to product specifications.
Prepared and administered preventative maintenance work orders.
Read work orders to prepare for machine setup.
Supported technicians in equipment maintenance and repair.
Used schematic diagrams to plan work.
Collaborated with main office personnel to ensure smooth work flow and efficient organization operations.
Ensured proper installations through accurate reading of blueprints.
Accurately completed service reports and warranty forms.
Maintained compliance with company standards to perform all maintenance activities.
Maintained positive relationships with all customers.
Followed standards and procedures to maintain safe work environment.
Met production goals by maintaining cost effective levels of spare parts inventory.
Informed supervisors when machines needed major service.
Performed basic machine set up.
Field Service Engineer Manager, 09/1998 to 07/2011 Amerisys Inc – Chantilly, VA
Responsible for the maintenance, repair, parts and supplies ordering from various vendors across the U.S. for laser printers, facsimiles, copiers, electronic white boards, and paper shredders.
Companies include Federal agencies such as the Department of Treasury, Department of Defense, Department of Justice, FBI, and several Army and Naval Bases in the Washington, DC metro area, as well many private businesses in the most cost efficient and timely manner.
Provided outstanding customer service.
Accurately read, understood, and carried out written instructions.
Coordinated and monitored vendor maintenance for large repairs.
Followed company procedures to maintain work environment in a neat and orderly condition.
Inspected machine parts for conformance to product specifications.
Prepared and administered preventative maintenance work orders.
Promoted shop safety by working in a safe manner.
Read work orders to prepare for machine setup.
Supported technicians in equipment maintenance and repair.
Unpacked and assembled all new merchandise using variety of power tools.
Used precision measuring instruments, templates, and fixtures to measure dimensions of finished work pieces.
Used schematic diagrams to plan work.
Collaborated with office personnel to ensure smooth work flow and efficient organization operations.
Accurately completed service reports and warranty forms.
Installed, aligned, and balanced new equipment.
Maintained compliance with company standards to perform all maintenance activities.
Maintained positive relationships with all customers.
Followed standards and procedures to maintain safe work environment.
Met production goals by maintaining cost effective levels of spare parts inventory.
Informed supervisors when machines needed major service.
Performed basic machine set up.
Factory Manager, 01/1996 to 08/1998
Polir Global Recycling – Altoona, PA
Responsible for sales, customer service, and production of quality products for copiers, laser printers, faxes, and other office equipment and supplies.
Oversaw all aspects of operations.
Completed tear-down of existing structures and prepared for new construction to create a toner cartridge remanufacturing facility.
Accurately estimated time and materials costs for projects.
Collated components for assembly.
Coordinated and supervised assembly work for couplers and rolling assembly crews.
Responsible for achieving production requirements.
Trained staff of 10 direct labor employees to perform assembly and manufacture of product.
Directed and coordinated the production, processing, distribution and marketing activities of XYZ industrial organization.
Ensured that all health and safety guidelines were followed.
Estimated costs and set quality standards.
Identified strategic business opportunities to advance technology through licensing and project development.
Made sure that products were produced on time and are of good quality.
Monitored product standards and quality-control programs.
Oversaw the production process and managed the production schedule.
Coordinated procedures for facility and equipment maintenance or modification, including the replacement of machines.
Prepared and maintained production reports and personnel records.
Responsible for the selection and maintenance of equipment.
Reviewed processing schedules and production orders concerning inventory requirements, staffing requirements, work procedures and duty assignments, considering budgetary limitations and time constraints.
Set and monitored product standards, examining samples of raw products and processing tests, to ensure the quality of all finished products.
Supervised and motivated staff and management.
Tested products or subassemblies for functionality or quality. Factory Manager, 06/1989 to 01/1996
Cartridge Technology Network – Herndon, VA
Responsible for maintaining a workload of 15 employees, instituted extensive high quality control procedures, trained new employees, and cross trained existing employees on new products.
Ensured on time shipping dates and controlled inventory from supplies to finished products.
In 1992 I was promoted to Factory Manager of a new Facility within the Federal Bureau Of Prisons in Fort Dix, New Jersey where I planned, built and managed a state of the art toner cartridge recycling factory.
Trained and managed 72 federal inmates in the recycling of toner cartridges in the hopes of helping them find jobs upon there release from prison.
Completed tear-down of existing structures and prepared for new construction to create a state of the art manufacturing facility.
Liaised between customers and manufacturing to design new product.
Collated components for assembly.
Coordinated and supervised assembly work for couplers and rolling assembly crews.
Responsible for achieving production requirements.
Directed and coordinated the production, processing, distribution and marketing activities of XYZ industrial organization.
Ensured that all health and safety guidelines were followed.
Estimated costs and set quality standards.
Made sure that products were produced on time and are of good quality.
Monitored product standards and quality-control programs.
Oversaw the production process and managed the production schedule.
Coordinated procedures for facility and equipment maintenance or modification, including the replacement of machines.
Prepared and maintained production reports and personnel records.
Responsible for the selection and maintenance of equipment.
Reviewed processing schedules and production orders concerning inventory requirements, staffing requirements, work procedures and duty assignments, considering budgetary limitations and time constraints.
Set and monitored product standards, examining samples of raw products and processing tests, to ensure the quality of all finished products.
Supervised and motivated staff and management.
Tested products or subassemblies for functionality or quality. Carpenter, 06/1982 to 05/1989
T&D Construction – Aldie, VA
Responsible for building houses, townhouses and condominiums.
Loaded and unloaded building materials used for construction.
Aligned and squared frames and forms for installation.
Built and hung custom doors and frames.
Constructed residential decks, carports, garages and sunrooms.
Constructed safety provisions, including scaffolding, gang ladders, perimeter railings, fall protection and temporary covers.
Followed established job site safety regulations and maintained a safe and clean work area.
Operated electric cordless and hammer drills and cutting torches.
Planned and executed work with the proper tools and materials to maximize efficiency.
Developed proficiency in stain-grade trim work, hanging doors and drilling and setting door hardware.
Read and interpreted blueprints and construction documents to determine project directives.
Facilitated harmonious working relationships with crew members to prevent problems and conflicts.
Planned projects by identifying necessary equipment, tools needed, accurate take offs and required assistance.
Monitored tool and equipment condition and arranged for repairs when needed.
Effectively used all fasteners such as nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.
Led a variety of projects from start to finish, including garages, residential homes and additions.
Proactively managed projects to obtain complete customer satisfaction for all custom work.
Read and effectively used truss-roof prints to cut and set roofs accordingly.
Cut and installed insulation for residential and commercial buildings.
Specialized in foundations, framing and finish carpentry. Education
1985
Chantilly High School -
1987
Xerox Training Center -
2005
Panasonic Training Center -
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