Customer Project

Chetankumar Patel(Certified Scrum Master®)

linkedin.com/in/chetan-patel-a8730157

Email: ***************@*****.***

Cell Phone: 925-***-****

USA Permanent Resident (Green Card): No Visa Sponsorship needed

Digital HR Transformation lead with 13+ years of experience in Technical Project Management, HRIS Implementation (Cloud SaaS), Business Analysis, Delivery Management, Business Process Improvement and overall Customer success

Summary:

●Highly experienced in managing Small to Enterprise level Project Analyst, execution including Planning, Executing, Monitoring & Controlling and closing Projects within agreed SLAs

●Prepare project documentation, deliverables, resource allocations, and status

●Visually monitor progress, costs, project issues, risks, utilisation and more

●Real-time team collaboration for projects, accessible on any device

●Easily track and report on project performance to project stakeholders.

●Account for complete project lifecycle from inception to closure

●Broad understanding and knowledge of ERP cloud computing platform

●Performing regular implementation of health checks. Identifying risks to the customer achieving their stated business goals and develop a risk mitigation plan

●Collaborate with participants to determine project timeline

●Rich experience in HRMS Implementation and Digital Transformation

●Meet with clients to take detailed requirement gathering, understand business processes and clarify quality specification

●Broad understanding of LMS (Learning Management System)

●Experienced in Product Sprint Release using Scrum events. Worked on AGILE Environment with daily scrum meetings, grooming sessions, planning and sprint cycles

●Skilled in providing leadership, direction, strategy and vision in the areas of technology / product development to facilitate and enable growth & business agility

●I.T. Workforce and HCM Business Consultant with Extensive Experience

●Possess excellent interpersonal, communication and organizational skills with proven abilities in team management, customer relationship management

Certification

●Certified Scrum Master

●Undergoing the certification of PMP

●Certified Software Quality Testing

●Online Training of Salesforce Administration, Workday - HCM Administration

Educations

●Master of Computer Application- Indira Gandhi National Open University (IGNOU)-New Delhi – India- 2003

●Bachelor of Science (BSc)- South Gujarat University- Surat – India- 1996

IT Skills

●Online MS Project, JIRA and Mantis

●Visual Studio, Team Foundation Server and Dot Framework 3.5

●MS-SQL server 2008, SSIS, TOAD, ORACLE 8i

●HTML, Read API (JSON, REST, SOAP), C++

●Azure Cloud and Power BI

●Scrum and Kanban Methodology

●IIS, App/Web server and Blob Storage

Work Experience:

Cnergyis Infotech Jun 2010 – May 2019

Project Management / HRIS Implementation/ Business Analyst/Customer Success/Product Delivery lead - 9 Years

Worked as Project Manager, Customer success and Business Analyst to ensure Tracking of Project delivery, Industry best Practice implementation, Process improvement, Single point of contact for Customer and Ensuring customer satisfaction and quality service.

●Working closely with stakeholders within each customer account to identify their work flow processes and business challenges to create a Business Requirements document, Business technology solutions, project plan in regard to the successful implementation of their chosen Replicon solution.

●Understanding the Business Requirements documents and project plans created and approved by the client and the Customer Success Team and configuring Replicon’s solution to meet the customer needs.

●Working with the Professional Services team to incorporate, test and deploy integration and/or customization requirements from the client.

●Translate the project scope of work into activities and prepare a master project plan using Primavera or MS Project online.

●Real time

●Prepare a Comprehensive Project plan, communication plan, allocating tasks and setting the milestone

●Identifying and prioritizing accounts based on outstanding issues, growth opportunity, strategic value and renewal timeframe.

●Demonstrated ability to identify the risk and its mitigation plan proactively to strengthen Risk management & Governance process

●Performing regular implementation health checks. Identifying risks to the customer achieving their stated business goals and develop a risk mitigation plan.

●Performed GAP Analysis to identify deficiencies in the system by comparing the actual objectives with the new objectives.

●Managing multiple implementations of small, medium and large size customers within the time allotted for each project.

●Responsible for Evaluating business processes and user cases through QA process and ensuring continuous quality and process improvement.

●Developing a strategy for each account that identifies their critical success factors, measurable milestones, potential obstacles and recommended plan of action.

●Identifying risks and managing & Controlling them.

●Maintaining strong working relationships with other customer facing personnel in the Sales, Services, Marketing and Product Management teams

●Excellent technical troubleshooting, Issue Tracking/resolution and Technical Support

●Track & record all Issues and resolution in JIRA

●Implement User Training and Induction Program through Learning through LMS (Learning Management System)

●Possess excellent interpersonal, communication and organizational skills with proven abilities in team management, customer relationship management

●Build sustainable relationships of trust through open and interactive communication

●Handle customer complaints/quires, provide appropriate solutions and alternatives within the time limits and follow up

●Identifying Issue and performing Root Cause Analysis along with Corrective and Preventive Action

●Preparing Project plan in Ms Project for Planning, Budget management, Monitoring, Internal and external communication, Document sharing, Optimized decision Making and for enhanced customer satisfaction.

●Created and delivered MIS report, Power BI analytics Dashboard for Senior and executive level audience

●Wrote calculated columns, Measures query’s in power bi desktop to show good data analysis techniques.

●Periodically presentation to the business users about the new/reports and their changes as required.

●Worked on all types of transformations that are available in Power bi query editor

●Managing all configuration communication externally and internally.

●As the Trusted Advisor, developing and maintaining long-term relationships with key stakeholders.

●Worked on the Tool JIRA and Mantis for Issue tracking and resolution.

●Support implemented BI solutions by addressing user questions and inquiries, monitoring performance, and communicating functional and technical issues

●Wrote calculated columns, Measures query’s in power bi desktop to show good data analysis techniques.

●Periodically presentation to the business users about the new/reports and their changes as required.

●Worked on all kinds of reports such as Yearly, Quarterly, Monthly, and Daily.

●Worked on all types of transformations that are available in Power bi query editor

●Tools used: SQL Server, SSIS, Power BI, JIRA, Mantis, Team foundation server, Azure Cloud, Blob storage, Google Spreadsheet, Online MS Project

●Clients: ACG capsules, Wanbury, HDB Financial service, Bajaj Auto, HDFC Mutual fund, Writer Corporation, Mahindra Group, CMS Info, Rhenus Logistics. Wartsila

Configuration Manager – Scrum Master - Product Delivery Lead - 3 Years

Worked as Product Delivery lead, Coordinate with internal and external team, Sprint planning and Timely Sprint Release, Tracking Product roadmap and backlog.

●Coordinate all Scrum Ceremonies including Sprint Planning, Daily Stand-ups, Sprint retrospectives, Sprint Demos, Story Grooming, and sprint retrospective as well as product backlog refinement

●Coaching and mentoring other Scrum Masters on our program team. Partnering to ensure that our ways of working are consistent across teams

●Liaising between developers and project stakeholders; fostering quality communication between engineering discipline

●Managed backlogs and prioritized technical work.

●Wrote user stories and defined requirements for design and engineering teams

●Co-ordinated JAD sessions with Multiple Stakeholders, SMEs and the End Users for feasibility studies and to discuss the functionality of the flows.

●Assist in defining and deploying new product development processes and in facilitating the continuous improvement of existing processes

●Drafted release notes for product launches.

●Delivered product demos for new features. Worked on the Tool JIRA and Mantis for Issue tracking and resolution.

●Version Maintenance of Product Source code in Team Foundation Server (Visual Studio 2010)

●Used Kanban and Scrum methodology based on Business requirements

●Tools used: Visual Studio- TFS, Google spreadsheet, SQL server, SSIS, Power Bi, Mantis and JIRA.

Fluous Solution Pvt. Ltd. - Consultant April’2006 to May’2010

Worked as Functional Consultant, Customer success to ensuring HRMS Implementation, Industry best practise implementation, Process improvement, Single point of contact for Customer and Ensuring customer satisfaction and quality service.

●On premise setup/ Hosting and Implementation of HRMS system

●Understand customer business processes and prepare system Specification document

●Setup Payroll (Compensation and Benefit) and Core HRIS Business process workflows.

●Managing all configuration communication externally and internally

●Prepared Test Plan and evaluated UAT with business users to get Sign-off for further action.

●User Training and Rollout on Production environment

●Go-live Support for each business operations and ensuring maximum utilization HR system platform.

●Standard as well as Custom data reports to meet the Business Operation requirement.

●Writing SQL stored procedure, trigger for custom workflow/projects

●Provided Technical support, customer engagement and ensuring SLA Improvement

●Tools used: Oracle 8, SQL Server, Dot net framework 3.5 and IIS virtual directory, Google docs

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