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Great customer service skills efficient and proficient in computer ski

Huntsville, AL
November 06, 2019

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Sunny Shaw

*** ****** ****

Huntsville, Al *****


November 2017-Current O’Reily’s Auto Parts


-delivering parts to customers in a timely and fashionable manor

-putting stock away

-counting inventory

-collecting payments/bill for customers

-making sure of correct invoicing

-handling weekly maintenance for fleet vehicles

March 2017-June 2017 Hiller Heating, Cooling, Plumbing and Electric Dispatcher/Warehouse

-Maintaining inventory of small warehouse, requisition and disbursing of parts and various items, ex. Water heaters, filtration systems, plumbing utensils, etc.

-Keeping spreadsheet of what is in stock, what needs to be ordered to maintain minimums, and overage

-Stocking and organizing of items in warehouse

-Maintaining of coolant, refrigerant and the technicians individual truck stock

-Unloading of trucks and verifying all information and parts are the correct kind, quantity, etc.

-Ordering of all of parts for technicians for various jobs from vendors, getting order numbers, P.Os, pricing

-Keeping schedule of parts ordered and to be delivered in timely order for customers

-Verifying of all parts ordered correctly-picking up and delivering parts

-Filing Warranty claims thru websites and manually

-Dispatching and tracking of around 20 technicians thru company program

-Corresponding with technicians and customers to assure jobs are being done correctly and professionally.

-Handling customers in professional manner, addressing customer concerns and situations

-Create monthly on-call calendars for technicians

-Basic everyday office duties, to include filing, answering multi-line phone, organizing, scheduling drop off and pick up of parts and dumpsters, etc. March 2015-Mar 2017 Automation-Technicolor

Warehouse-Ship Confirm

-fork truck lift and hand truck operator.

-loading and unloading trucks for returns,graphics, and finished goods.

-verifying and billing for vendors

-shipping and receiving of product

-verifying information for trucks

-working with AS400 program

-confirming product information

-transporting product to warehouse

-knowledge of procedure for making,receiving,shipping, and billing of product May 2012-March 2013 HomeInstead Health Care-Staffing Coordinator

-Staffing caregivers with clients

-Correspondence with clients

-Tracking caregivers duties with clients

-Documenting for caregivers

-Taking information for new clients

-Answering and directing calls

-Relationship with local hospitals and staff

-Assisting issues with caregivers and clients

June 2011-April 2012 The Overlook Apartments-Leasing Professional

-Telephone conversations of information to prospects

-Greeting future residents

-Showing apartments

-Receiving of monthly rent

-Handling of work orders (Maintenance)

-Maintaining a weekly occupancy

-Copying and filing, maintaining residents files-current and previous

-Moving residents and working with them for leasing

-Addressing all residents cares and or concerns

-Handling of all issues arising on property

-Verifying employment and rent

-Helping maintain of the grounds and pool

Feb 2011-April 2011 Mesker Door-Administrative Assistant

-Answering multi-line phones

-Filing, faxing

-Matching invoices

-Shipment notifications

-Light Accounts Payable, Accounts Receivable (Mas)

-Assisting in numerous duties for employees

-Greeting customers

-Maintain call and visitor logs to date

Sep 2010-Feb 2011 Platinum Mortgage-Mortgage Wholesale Setup

-Submitting loans

-Uploading documents to files

-Ordering transcripts from IRS, creating spreadsheets for orders and receiving

-Verifying employments for customers

-Scanning, faxing, input of information

Feb 2010-May 2010 Mr Rooter-Dispatcher/Customer Service

-Communicate with all customers and employees to schedule and prioritize workload

-Maintain logs for all trips and navigate GPS systems

-Ability to multi-task answering phones, dispatching calls, and working with the public

-Assume responsibility for area cleanliness while maintaining a positive and professional image at all times

-Manage personnel and equipment to provide efficient operations and adherence to procedures

Aug 2007- Dec 2009 Bishops Bar and Grill-Bartender

-Keeping bar fully stocked with supplies and maintaining an accurate inventory at all times

-Make sure all rules and regulations as required by the ABC Board and local agencies are up to code and adhered to

-Trained new employees in the company's policies and procedures

-Order, receive and verify in supplies with different vendors

-Maintaining outstanding customer service and keeping the establishment entertained and in great spirits

-Follow instructions by the business owner and complete other duties and special assignments as required

Jan 2007- Aug 2007 Advance Mortgage- Loan Processor

-Answering multi-line phones, filing, faxing

-Processed loans from start to finish

-Originated GFEs and TILs

-Handled, prepared and have extensive knowledge in various loans such as VA, FHA, Conforming and Non-Conforming loans

-Face to face contact and customer service skills in dealing with customers and lenders

-Worked with Encompass and Calyx computer programs

-Networked with attorneys, appraisers, CPAs, title companies and insurance agents

-Credit check and qualifying customers

Sept 2004-Jan 2007 Titanium Mortgage- Loan Originator/Processor

-Originated Conforming and Non Conforming, VA, FHA, Commercial loans

-Networked with appraisers, title companies, insurance company, CPAs, attorneys

-Performed mortgage audits

-Reviewed loan applications

-Records data on status of loans, including number of new applicants and loan approvals

Mar 2001- Sept 2004 Salon DeTuscany- Manager

-Managed daily operation of retail store including customer service, sales and inventory control

-Managed staff, set goals, and trained new hires

-Provide support and leadership to personnel and ensure that the policies and procedures are adhered to and to take disciplinary action when needed

-Sold, displayed, ordered, shipped, and received merchandise

-Follow instructions by the business owner and complete other duties and special assignments as required

Jan 2000-Mar 2001 Smartt Realty- Receptionist

-Answering multi-line telephones, filing, faxing, copying

-Composing and placing ads for magazines

-Greeting customers, organizing meetings,gathering data for agents

-Complete instructions and duties specified

1992-1995 Butler High School

1995 Received GED from UAH

1995-1996 Calhoun Community College

1997 Virginia College

Microsoft Office, Word, Excel, Powerpoint

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