Great customer service skills efficient and proficient in computer ski
Resume:
Sunny Shaw
Huntsville, Al *****
November 2017-Current O’Reily’s Auto Parts
Driver/Warehouse
-delivering parts to customers in a timely and fashionable manor
-putting stock away
-counting inventory
-collecting payments/bill for customers
-making sure of correct invoicing
-handling weekly maintenance for fleet vehicles
March 2017-June 2017 Hiller Heating, Cooling, Plumbing and Electric Dispatcher/Warehouse
-Maintaining inventory of small warehouse, requisition and disbursing of parts and various items, ex. Water heaters, filtration systems, plumbing utensils, etc.
-Keeping spreadsheet of what is in stock, what needs to be ordered to maintain minimums, and overage
-Stocking and organizing of items in warehouse
-Maintaining of coolant, refrigerant and the technicians individual truck stock
-Unloading of trucks and verifying all information and parts are the correct kind, quantity, etc.
-Ordering of all of parts for technicians for various jobs from vendors, getting order numbers, P.Os, pricing
-Keeping schedule of parts ordered and to be delivered in timely order for customers
-Verifying of all parts ordered correctly-picking up and delivering parts
-Filing Warranty claims thru websites and manually
-Dispatching and tracking of around 20 technicians thru company program
-Corresponding with technicians and customers to assure jobs are being done correctly and professionally.
-Handling customers in professional manner, addressing customer concerns and situations
-Create monthly on-call calendars for technicians
-Basic everyday office duties, to include filing, answering multi-line phone, organizing, scheduling drop off and pick up of parts and dumpsters, etc. March 2015-Mar 2017 Automation-Technicolor
Warehouse-Ship Confirm
-fork truck lift and hand truck operator.
-loading and unloading trucks for returns,graphics, and finished goods.
-verifying and billing for vendors
-shipping and receiving of product
-verifying information for trucks
-working with AS400 program
-confirming product information
-transporting product to warehouse
-knowledge of procedure for making,receiving,shipping, and billing of product May 2012-March 2013 HomeInstead Health Care-Staffing Coordinator
-Staffing caregivers with clients
-Correspondence with clients
-Tracking caregivers duties with clients
-Documenting for caregivers
-Taking information for new clients
-Answering and directing calls
-Relationship with local hospitals and staff
-Assisting issues with caregivers and clients
June 2011-April 2012 The Overlook Apartments-Leasing Professional
-Telephone conversations of information to prospects
-Greeting future residents
-Showing apartments
-Receiving of monthly rent
-Handling of work orders (Maintenance)
-Maintaining a weekly occupancy
-Copying and filing, maintaining residents files-current and previous
-Moving residents and working with them for leasing
-Addressing all residents cares and or concerns
-Handling of all issues arising on property
-Verifying employment and rent
-Helping maintain of the grounds and pool
Feb 2011-April 2011 Mesker Door-Administrative Assistant
-Answering multi-line phones
-Filing, faxing
-Matching invoices
-Shipment notifications
-Light Accounts Payable, Accounts Receivable (Mas)
-Assisting in numerous duties for employees
-Greeting customers
-Maintain call and visitor logs to date
Sep 2010-Feb 2011 Platinum Mortgage-Mortgage Wholesale Setup
-Submitting loans
-Uploading documents to files
-Ordering transcripts from IRS, creating spreadsheets for orders and receiving
-Verifying employments for customers
-Scanning, faxing, input of information
Feb 2010-May 2010 Mr Rooter-Dispatcher/Customer Service
-Communicate with all customers and employees to schedule and prioritize workload
-Maintain logs for all trips and navigate GPS systems
-Ability to multi-task answering phones, dispatching calls, and working with the public
-Assume responsibility for area cleanliness while maintaining a positive and professional image at all times
-Manage personnel and equipment to provide efficient operations and adherence to procedures
Aug 2007- Dec 2009 Bishops Bar and Grill-Bartender
-Keeping bar fully stocked with supplies and maintaining an accurate inventory at all times
-Make sure all rules and regulations as required by the ABC Board and local agencies are up to code and adhered to
-Trained new employees in the company's policies and procedures
-Order, receive and verify in supplies with different vendors
-Maintaining outstanding customer service and keeping the establishment entertained and in great spirits
-Follow instructions by the business owner and complete other duties and special assignments as required
Jan 2007- Aug 2007 Advance Mortgage- Loan Processor
-Answering multi-line phones, filing, faxing
-Processed loans from start to finish
-Originated GFEs and TILs
-Handled, prepared and have extensive knowledge in various loans such as VA, FHA, Conforming and Non-Conforming loans
-Face to face contact and customer service skills in dealing with customers and lenders
-Worked with Encompass and Calyx computer programs
-Networked with attorneys, appraisers, CPAs, title companies and insurance agents
-Credit check and qualifying customers
Sept 2004-Jan 2007 Titanium Mortgage- Loan Originator/Processor
-Originated Conforming and Non Conforming, VA, FHA, Commercial loans
-Networked with appraisers, title companies, insurance company, CPAs, attorneys
-Performed mortgage audits
-Reviewed loan applications
-Records data on status of loans, including number of new applicants and loan approvals
Mar 2001- Sept 2004 Salon DeTuscany- Manager
-Managed daily operation of retail store including customer service, sales and inventory control
-Managed staff, set goals, and trained new hires
-Provide support and leadership to personnel and ensure that the policies and procedures are adhered to and to take disciplinary action when needed
-Sold, displayed, ordered, shipped, and received merchandise
-Follow instructions by the business owner and complete other duties and special assignments as required
Jan 2000-Mar 2001 Smartt Realty- Receptionist
-Answering multi-line telephones, filing, faxing, copying
-Composing and placing ads for magazines
-Greeting customers, organizing meetings,gathering data for agents
-Complete instructions and duties specified
1992-1995 Butler High School
1995 Received GED from UAH
1995-1996 Calhoun Community College
1997 Virginia College
Microsoft Office, Word, Excel, Powerpoint
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