Social Media Customer Service

Rhea Joglekar, MBA, CHRP

Toronto, Canada 437-***-**** ****.**********@*****.***

www.linkedin.com/in/rheajoglekar/

Career Summary

Highly motivated professional with over 7 years of experience in Human Resources and Recruiting, with an MBA in HR and a background in IT. Among the top 5% of employees who received a special award by the Chief Operating Officer, and recognised for implementing a large-scale change management initiative. Strong ability to initiate, create and establish new processes for greater effectiveness and efficiency.

Detail-oriented and flexible

Strong collaboration with key stakeholders

Excellent verbal and written communication skills

High commitment to customer service and time management

Professional Experience

Infosys HR Generalist (Lead -HR, Senior Associate Lead- HR, Associate Lead – HR) April 2015- May 2019

Organization Development (Center of Excellence):

Developed strategies to revamp performance management and talent management processes

Collaborated with key stakeholders for implementing an internal HRIS and talent management platform catering to global headcount of 200,000 employees

Conducted Job Evaluation and benchmarking using the Mercer framework

Designed employee surveys to gauge satisfaction levels, and reported metrics to key stakeholders

Implemented culture change programs to foster collaboration, feedback, diversity and inclusion

HR Shared Services (Center of Excellence):

Applied solutions to reduce process time and full-time employee cost

Setup frameworks for HR query handling and ticketing processes

Ensured service delivery with quality using internal feedback, and knowledge of external trends

HR Business Partner/ HR Generalist:

Coached employees on grievances and retentions

Reviewed HR and background check clauses in Request for Proposals from new and existing clients

Conducted training needs analysis and ensured learning and development goals are met

Collaborated with recruiters for hiring talent aligned to the business requirements

Implemented monetary and non-monetary compensation and rewards mechanisms

Conducted misconduct investigations and progressive discipline in compliance with statutes

Recruitment and Onboarding:

Conducted in-person interviews to review culture and salary fitment

Organised and emceed pre-joining and onboarding events for new joiners

Aster DM Healthcare Assistant Manager April 2014–March 2015

HR Business Partner/ HR Generalist:

Collaborated with key stakeholders and senior management to develop HR processes and policies

Collaborated with key stakeholders to develop Job Descriptions and Key Performance Indicators

Planned and organised talent engagement initiatives, such as Employee Suggestion Schemes

Recruitment and Onboarding:

Identified hiring requirements with key stakeholders for new and backfill vacancies

Conducted sourcing and screening through multiple channels, including referrals and social media

Conducted in-person and telephonic interviews to review culture and salary fitment

Organised and emceed onboarding events for new joiners

Deloitte Business Technology Analyst June 2010-May 2012

Developed automation testing framework for SAP based projects to increase testing efficiency

Performed User Acceptance Testing for internal Deloitte projects

Internships

Sears Holdings Winter Internship November 2013- February 2014

Liaised with key teams to understand the recruitment process for full-time and contract staff

Created a detailed handbook explaining the recruitment process and philosophy

Haworth Summer Internship April 2013 – June 2013

Analysed recruitment data to identify positions that did not close in the required timelines

Created a handbook for new joiners in the office and assembly line workers

Education, Certification and Accreditations

Certified Human Resources Leader - CHRL (In Progress) October 2019

Certified Human Resources Professional -CHRP October 2019

MBA – Human Resources (WES Accredited) July 2012- March 2014

Bachelors in Computer Engineering (WES Accredited) July 2006 – June 2010

Software and Technical Proficiency

Microsoft Word – Mail Merge, Policy Documents, Job Descriptions and Employee Handbooks

Microsoft Excel – Pivot Tables, Charts and Lookups

Microsoft Power Point – Onboarding presentations and Quarterly updates

Microsoft Visio – Process flow charts

Working Knowledge of Success Factors and ADP

Languages

● English ● Hindi

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