Engineer Manager
Resume:
SUSAN NUNN
*********@*****.***
SUMMARY
A management professional with 15+ years of Information Technology experience. Extensive experience in planning and implementing IT Risk Management programs in domestic and international environments. Skilled in assessing and quickly solving a wide range of technical and IT Operational issues. Experienced in minimizing risk based on business requirements.
Project & Program Management
Process & Procedure Development
Corporate Incident Response
Enterprise Anti-Virus
Customer Support
Technical Support
IT Security
Communication
PROFESSIONAL EXPERIENCE
Career Leave of Absence 2003-2019
Caregiving for a family member. I gained expertise in patient needs and health care.
UNOCAL CORPORATION, El Segundo, California 1997-2003
Information Technology Risk Management Coordinator (2001-2003)
Successfully managed global anti-virus software implementation project teams in a wide variety of requirements and a high tempo environment.
Successfully developed and maintained relationships with external security vendors and Information Technology community by delivering global procedural / technical training, presentations and communications. This resulted in successful anti-virus program upgrades, smooth transitions and well managed “run and maintain” program.
Effective developer of procedure/deployment guides leveraged external expert document writers, resulting in high quality, technically sound Corporate IT security documents.
Understands IT risk exposure, associated business risk (Loss productivity, operations facility down time etc.) producing effective risk reduction measures.
Correlated facts, events and presented conclusions in computer virus incident investigations preventing future incidents.
Planned and executed Corporate Incident Response drills with IT Operations and IT Risk Management, included working with security vendors creating mock IT security incident scripts.
Provided global technical and procedural support for corporate anti-virus programs on location at domestic and overseas offices.
Multicultural finesse. Ability to complete tasks on multiple continents without direct authority over the staff performing the work.
UNOCAL CORPORATION, El Segundo and Brea, Ca
Manager, Corporate Information Systems (2000-2001)
Managed staff of 13 IT technicians handling problem resolution and quality improvement. Worked closely with business units in a 700+ user environment and acted as a liaison to domestic and international sites.
Managed West Coast IT Operations budget including expenditure approval authority, overseeing hardware /software purchases for 10 business units and invoice processing.
Accurately maintained vendor contracts, lease agreements, acting as technical and business liaison between, vendors, IT Global procurement, Senior IT Management, accounting and legal.
Participated as team member in global procurement and disaster recovery projects.
As a team leader, improved help desk metrics, by improving data entry through enhanced training.
Worked closely with business unit management, understanding business requirements, improving IT operations while ensuring alignment with business needs.
Ability to perform at different levels of management in the organization from interacting with data room staff to executives in the boardroom.
UNOCAL CORPORATION, El Segundo, CA (1997-2000)
INTEGRATED PARTNERSHIPS, Irvine, CA (1995-1997) on-site at Unocal Corporation
Senior Desktop Engineer, Corporate Information Systems
Administered day-to-day IT support for corporate executive staff and corporate visitors.
Managed 150+ computers during Y2K project, including software and hardware upgrades. On-site during Y2K rollover and provided corporate status reporting. Result was no downtime in productivity.
Selected to participate in software and hardware upgrade projects, including end user documentation and training in full compliance with corporate standards.
Developed IT procedures for software installation, configuration and maintenance in alignment with corporate standards.
Provided IT support for executive meetings including global and off-site meetings.
Maintained hardware and software inventories including equipment donation and disposal programs.
ADDITIONAL PROFESSIONAL EXPERIENCE
Law Engineering and Environmental, City of Commerce, CA 1994-1995
Desktop and LAN Support Engineer
Equity Title Company, Century City, CA 1986-1994
Desktop and LAN Support Engineer (1991-1994)
Data Quick Manager (1989-1991)
Westside In-House Representative (1987-1989)
Sales Administrator (1986-1987)
EDUCATION
The Ohio State University, Columbus Ohio
Completed 2 years toward Bachelor of Arts Degree
PROFESSIONAL DEVELOPMENT
Trend Micro Antivirus
Microsoft
Symantec ESM
IT Supervisory & IT Metrics and Benchmarking
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