Customer Service Machine Operator

WORK EXPERIENCE

Nationality: Filipino

Dialect: English, Tagalog, mandarin

panggalatok, ilocano

Height: 5’5”

Weight 130 lbs.

MARIA THERESA ESTRADA

Mobile No : +974-****-****

Email: *****************@*****.***

Fereej Bin Mahmoud

Doha, Qatar

AWARD RECEIVED

Best Employee

Almana Exchange Outstanding Performance June 2016 to March 2017 Best Cooperative Awardee ASECL Group Personnel with excellent performance Teller/Cashier/Accounts Asst

Almana Exchange WLL

Shop 1&2 bldg.1

Jaida Fly over Al khaleej street

5600 Doha Qatar

Aug 15 2013 - up to present

Process standard transactions for customers cash check or POS payment for telex transfer transfer or instant cash remittances. Conducts signature verification for payout transactions.Conducts signature verification for Philippine accounts opening Current Accounts /Saving Accounts CASA. Maintain friendly and professional customer interaction. Resolve customer account issues and inquiries efficiently and cross selling product and services. Performs end of day cash balance and tally reports.Trained new hired staff. Computes and tally monthly petty cash expenses. Compute and verifies the vouchers for cash and check to be deposited in bank. Helps the accountant to prepare funding letter for the company to ensure enough funds for all the tie up banks. Helps the accountant to reconcile the monthly statement for each tie up bank.

SEMINARS AND TRAINING

Accounting clerk

August 1998-February 1999

City Supermarket Inc.

Lucao District

Dagupan City 2400

Philippines

Basic Computer Operation

March 03,1998

Helping Foundation Inc.

A.B. Fernandez West

Dagupan City 2400

Philippines

Thomson Reuters

May 2015

Anti Money Laundering Workshop

Al Mana Exchange W.L.L.

Al Mana tower, Airport Rd

Doha, Qatar

ASECL Big Sister Training Course

April 9- 16 2011

520 Chunghwa road, Chungli City

Taoyoan County Taiwan

ROC

Bachelor of Science in Accountancy

University of Pangasinan Arellano Street, Dagupan City Philippines EDUCATION

March 27,1998

SUMMARY OF SKILLS

Analytical and problem solving skills

Bookkeeping skills

Excellent communication both oral

and written

Time management skills

Decision making skills

Computer skills include MS office

package

Operational improvements

Exceptional customer service skills

Professional atitude at all times

Sales Associate (Magic Club Dagupan)

A B Fernandez Dagupan City Philippines

June 2011 - January 2013

Works with customers what they want and ensure a smooth sales proces and transactions. Promotes and sells different brands of jewelries.

monitors and conducts monthly inventory of assigned stocks Machine operator

Advance Semiconductor Engineering Group (ASECL)

520 Chunghwa rd, Chungli City

Taoyoan county Taiwan ROC

December 20, 2004 - January 29, 2011

Maintain all necessary quality measurement and reporting. Responsible to meet the target instructed by the supervisor. Report all manufacturing problems to leader, supervisor or lead person. Responsible to follow proper procedure during processing. Monitor work in process to make sure all product demands fit into production schedule without compromising timely delivery. Provides orientation, assist and trained new staff. Keep all parts identified and properly organized to avoid mixing. Responsible to repair and troubleshoot machine to ensure continues production operation. Participate and support company housekeeping activities

Cashier/Vault Custodian

Ang-Angco Pawnshop

05 Joan Building

Mangaldan Pangasinan

May 02, 1999 - December 18, 2004

Count the money at cash box at the beginning of shift to ensure that amounts are correct and there is adequate change. Accept and estimate monetary value of client’s jewelries.Compute the total number of transaction daily and monthly. Responsible to receive payment, issue receipt and give accurate change to customer. Responsible to keep the daily and monthly report to be submitted to the general manager upon request. Prepares voucher to support company expenses.Greet customers with smile and assist them with good service. Monitors the movement of pawned items in and out of the vault as well as ensuring the safety of all items in vault.Preparing the cash balance at the beginning of shift and computing the total transactions at the end of the day, and prepares the report.Monitors the expiring pawn items, prepares and send the reminder auction letter to customers

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