Customer Service Data Entry

DANIELLE BURGESS

American Fork, UT - Home: 801-***-**** - ******************@*****.***

Summary of qualifications

* ***** ** **** -******* entry level accounting. 5 years in clerical, data entry, administrative, and over 15 years of customer service experience. A company-minded individual committed to consistently reaching goals and meeting deadlines. A self-starter who also works well as a member of a team.

Technology/program expertise

Excel, Salesforce, Oracle, Web Fast Data, Lexus Nexus, Power Point, Lotus Notes, Avaya, SAP, Outlook, Baseware, Workday, Turbo Tax, Quicken, Baseware, SAP, Salesforce, Oracle, Excel, Invoiceworks, bill.com, paymode x, taulia, and tradeshift

Relevant experience

Accounts Receivable & Corporate Treasury

Handled all aspects of customer payments

Maintained records of invoices, debits, credits, and returns

Totaled unpaid invoices and verified validity of account discrepancies

Summarized receivables by maintaining all invoice accounts

Prepared monthly reports

Managed daily invoicing

Maintained banking information records

Self trained in entry-level accounting

Collaborated with internal and external parties and work closely with product, sales, and other internal functions to resolve issues

High Risk Fraud

Examined accounts to determine whether they should be sent to collections or forwared for fraud review

Investigated account information including phone number, IP address location, customer feedback, Paypal information, Credit Card information, etc.

Suspended linked accounts and accounts with high risk items

Customer Service

Processed requests from customers, including answering billing questions, providing invoice copies, updating account information, and requests for credits

Reviewed and analyzed client contracts

Assisted customers with troubleshooting over the phone

Entered in tickets into the CSA tool for each interaction with every customer

Processed equipment transactions and returns

Employment history

Zagg – Midvale, UT

AR Clerk 11/2018 – 05/2019

Adobe – Lehi, UT

Credit Support Representative 12/2017 – 06/2018

Ebay – Draper, UT

High Risk Fraud 01/2017 – 11/2017

Visa – Lehi, UT

Accounting Assistant 01/2016 – 12/2016

Honors/Awards

Top Performer in Top 5 performance - Comcast

Contact this candidate