IT Project Manager

VERONICA C. BROOKS

Jacksonville, FL 347-***-****

********.**********@*****.*** www.Linkedin.com/in/VeronicaCBrooks

PROJECT MANAGEMENT PROFESSIONAL

Energy Technology Financial Legal

Advanced level IT Project Manager who uses strategic and tactical strengths to plan, execute, and manage projects for hardware, software and Cloud-Based customers. Known for forecasting annual cost and revenue, managing supplier relationships, and resolving complex technical issues to minimize operational impact and maximize customer satisfaction. Strengths include integrity, creative resourcefulness, and the ability to excel and calmly lead under strict deadlines.

Operational Workflows

Risk Management

Forecasting

Task Management

PROFESSIONAL EXPERIENCE

IBM, CORP., New York, NY

IT Infrastructure Project Manager (06/2018 – Present)

Provided Project Based Services to Global Customers. Developed and Implemented Project Plans to Resolve Hardware, Software and Network Problems. Liaison for Global Vendors. Forecasted, Analyzed, Modified and Finalized Inventory and Operations Reports. Planned, Managed and Decommissioned Routers, Servers and IP Cisco Phones.

Received Target Revenue Award for Customer Satisfaction, leading to 5-Year, $7M Renewal Contract.

Reduced cost by 12% and came in under forecasted numbers.

Assisted Customer Migration from Internal Network to Cloud-Based Networks.

IT Delivery Project Manager (05/2010 – 06/2018)

Managed weekly meetings with customers, vendors, Service Delivery Managers and Sales Leaders to address hardware/ software, inventory and service delivery concerns. Liaison between IBM Executives, Contract Team, A/R, Sales Vendors and enterprise customers. Resolved numerous Project issues including staffing shortages, Software and billing.

Collected 1.5 M in software funds by partnering with internal A/R and customer focal to create unique customer business units – and identifying the machine types and serial numbers.

Received IBM Mean Service Award - Partnered with A/R to Develop/Implement Process to Collect $1.5M in Software Funds.

Account team validated inventory which resulted in additional revenue $600K for IBM.

Business Development Representative (09/2009 – 05/2010)

Analyzed Warranty Exit Reports, On-Line Contracts and IBM Databases. Updated Periodic Reports to Include Total Contract Values, Commencement and Completion Dates.

Added devices exiting warranty and being added to maintenance contracts which provided revenue for IBM.

Received Target Revenue Award - Increased revenue stream $800K by Identifying Warranty Exit Equipment.

Senior Support Representative (01/2000 – 09/2009)

Provided On-Site Installations, Maintenance and Repair of Multi-Vendor Equipment, Components, Network Products, Hardware and Software Systems for New York Brokerage Customers. Ensured Customer Satisfaction with Service Delivery, Technical Support and Operational Services. Led Team and Trained IBM Employees and Contractors to Repair Hardware/Software.

Trained 25 new employees and part time technicians.

Received Integrated Technology Services Award - Trained Temporary Employees and New Hires.

VERONICA C. BROOKS ********.**********@*****.*** Page 2

ADDITIONAL RELATED EXPERIENCE

TECHNOLOGY SERVICE SOLUTIONS, New York, NY

Customer Support Representative

IBM CORPORATION, New York, NY

Customer Engineer

Accounting Clerk

Receptionist

EDUCATION

Master of Science (MS), Organizational Leadership, Mercy College, Dobbs Ferry, NY

Bachelor of Arts (BA), Communications, The College of New Rochelle, Rochelle, NY

TECHNICAL SKILLS

A+ Certification

Lan Wan, TCP/IP,FTP and DNS

Servers, Storage, Cisco Firewalls

Microsoft Word, Excel, PowerPoint

All PMI Courses completed, certification is in application stage.

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