CUSTOMER SUPPORT OPERATION
A competent professional with 17 years of experience, handling team & providing customer service support to customer queries and process. Presently designated as service centre incharge For Golden Time in Ahmedabad
Responsible for mentoring customer care executive with active involvement providing them details about Briefing them daily updates, providing floor support, Providing knowledge of New launches & helping them to be customer
Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members
-Actively involved in monitoring time management and suggesting improvements in the process, for enhancing quality of operations.
-Talking escalations and resolving queries to satisfy customers
-Responsible for Absentation and Attritions
A competent professional with over 17 years experience in providing custom er service support, Handling Customer Queries and Technical Support. I was given responsibility of a Technical Support with Golden Time in Ahmedabad Branch at maintaining cordial relationship with customers, ensuring quality and service norms there by achieving customer satisfaction and business retention
Providing excellent customer service; explaining suitability of products vas per customer needs.
Interacting with customer for complaints relating to quality standards and solving their problems
Ensuring adherence to standards, Input and Output quality as well as setting up operations units /supports at front end,directly and by Service Centers
Maintaining the servicing reports & responding to client queries & monitoring market trends. Handling various related to customers, reconciliation & Receivable amounts.
Responsible for mentoring team members with active involvement- providing them details about watch repairs& service.
Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members.
5 year Onashi Time Showroom as a Salesman & Techniciance
2 years Bentex Showroom as a Salesman & Techniciance
And Last 10 years Golden Time as a Service Centre Incharge
S.S.C Pass, H.S.C and I.T.I in Watch Clock
M.S Office & Basic Knowledge
Date of Birth : 29th Dec. 1982
Address : 412/2307, Gujarat Housing Board,
Nr. Ganesh Decoration,
B/h. Navlakha Bunglows.
Bapuanagar Ahmedabad 380024
(Vipul J. Barot)