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Training Manager

Location:
Rawdat Al Khail, Qatar
Salary:
22000 to 25000
Posted:
November 03, 2019

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Resume:

JENNIFER

ANDRADE

CONTACT

Address:

Najma, Doha, Qatar

Phone:

+974-****-****

Email:

adaqup@r.postjobfree.com

LANGUAGES

English

Marathi

Hindi

OBJECTIVE

To utilize expert communication skills and training experience to design and implement programs that will effectively improve performance. Self motivated and highly skilled where crafting and managing effective programs will improve employee performance and lead to mutual success and achievement. Dependable and organized individual with several years of training experience. WORK EXPERIENCE

06/1994 - 07/2019

Manager Cabin Services Training, Qatar Airways

Responsibilities:

Managing 3 working departments of Cabin Crew Training

Involved in development of creating an in-house TTT program to up-skill the current team of trainers in order to stay on par with the competitor’s requirement.

Maintaining and creation of Q bank for the trainer in order to have a check and balance of their knowledge and skill

Involved in creating LMS platforms in order to make training a conducive and learning environment for the millenniums that join the Academy every month

Introduced EQ for the team and the new joiners in order to create good communication skills on board.

Manager Training, Economy, Qatar Airways

Responsibilities:

Coordinating corporate training programs with hiring and training periods and events

Consulting with management and supervisors to stay current on organization policies, procedures, business initiatives, technologies, and regulations

Overseeing the creation and development of instructional training methods, such as individual training, group training, lectures, demonstration, conferences, and workshops

Selecting teaching aids that assist in training, such as handbooks, demonstration models, multimedia visual aids, webinars, and computer tutorials, among others

Testing trainees as to measure progress and effectiveness of training programs

Reporting on employee training progress to department management and supervisors

Maintaining accurate training records

Receiving feedback from employees regarding effectiveness of training methods

Formulating curriculum and instructional delivery methods as to accommodate hiring and training requirements

07/2008 – 09/2013

Senior Trainer, Qatar Airways

Responsibilities:

Designed Induction programs for the new joiners along with assessments to gauge their overall performances in training

Conducted timely in-flight audits in order to bridge the gap between training and in flight

Briefing checks were conducted in order to ascertain supervisors ensured standards were maintained.

Conducted all training for cabin crew.

Maintained training records for periodic checks by other partner training companies.

07/1998 – 07/2004

Cabin Services Director, Qatar Airways

Responsibilities:

This was a flying job and being the supervisor of the aircraft I was in charge of ensuring customers are taken care of with the best personalized service on board.

Flew o B747, B727, A330, A340 and A320.

Conducted briefings and created an atmosphere amongst the crew to take onus and responsibility in making every flight a success

Handled and worked with different cultures and dealt with issues such as language etc on board by furnishing the training department with timely feedback and suggestion on how to bridge the gap between training and in-flight services.

On board faced situations like death of a passenger and administration of oxygen to a new born infant.

06/1994 – 06/1998

Cabin Crew, Qatar Airways

Responsibilities:

Maintained checks and balances on board with regards to safety and service.

Conducted the first inaugural flight to Tunisia and Munich

Ensured grooming regulations was on par with the standard requirement of the company

07/1990 – 07/1993

Senior Cabin Crew, Continental Airlines, USA

Responsibilities:

To check wellbeing of the passengers on board by ensuring that the highest standard of safety and service is delivered by all crewmembers.

Responsible for the overall in-flight customer experience.

Promoting a co-operative teamwork environment on board the aircraft with all crew members

Complying with and ensuring that your appearance and that of the Cabin Crew Members meets the requirements as per company standards.

The pre-flight briefing of passengers on emergency equipment and exits and bringing to the passenger’s attention the written instructions when these are

provided.

Ensuring that items of passenger baggage in the

passenger cabin are properly secured and stowed in the passenger compartment approved stowage spaces.

Overall Responsible for leadership to a team of cabin crew members in normal and emergency situations and to ensure optimum co-operation with the flight crew.

EDUCATION

1985 - 1990

Master’s Degree of Business / Commerce, General - Apostolic Carmel Convent, Mumbai, India.

ADDITIONAL SKILLS

Management & Operational Skills

Training & Commercial Aviation

Customer Service

Product Development & Project Planning

Designing new programs to enhance learning

Attended courses on Crucial Learning

Attended Leadership course at the Weil Cornell Medical REFERENCES

References available on request



Contact this candidate