Najma, Doha, Qatar
To utilize expert communication skills and training experience to design and implement programs that will effectively improve performance. Self motivated and highly skilled where crafting and managing effective programs will improve employee performance and lead to mutual success and achievement. Dependable and organized individual with several years of training experience. WORK EXPERIENCE
06/1994 - 07/2019
Manager Cabin Services Training, Qatar Airways
Managing 3 working departments of Cabin Crew Training
Involved in development of creating an in-house TTT program to up-skill the current team of trainers in order to stay on par with the competitor’s requirement.
Maintaining and creation of Q bank for the trainer in order to have a check and balance of their knowledge and skill
Involved in creating LMS platforms in order to make training a conducive and learning environment for the millenniums that join the Academy every month
Introduced EQ for the team and the new joiners in order to create good communication skills on board.
Manager Training, Economy, Qatar Airways
Coordinating corporate training programs with hiring and training periods and events
Consulting with management and supervisors to stay current on organization policies, procedures, business initiatives, technologies, and regulations
Overseeing the creation and development of instructional training methods, such as individual training, group training, lectures, demonstration, conferences, and workshops
Selecting teaching aids that assist in training, such as handbooks, demonstration models, multimedia visual aids, webinars, and computer tutorials, among others
Testing trainees as to measure progress and effectiveness of training programs
Reporting on employee training progress to department management and supervisors
Maintaining accurate training records
Receiving feedback from employees regarding effectiveness of training methods
Formulating curriculum and instructional delivery methods as to accommodate hiring and training requirements
07/2008 – 09/2013
Senior Trainer, Qatar Airways
Designed Induction programs for the new joiners along with assessments to gauge their overall performances in training
Conducted timely in-flight audits in order to bridge the gap between training and in flight
Briefing checks were conducted in order to ascertain supervisors ensured standards were maintained.
Conducted all training for cabin crew.
Maintained training records for periodic checks by other partner training companies.
07/1998 – 07/2004
Cabin Services Director, Qatar Airways
This was a flying job and being the supervisor of the aircraft I was in charge of ensuring customers are taken care of with the best personalized service on board.
Flew o B747, B727, A330, A340 and A320.
Conducted briefings and created an atmosphere amongst the crew to take onus and responsibility in making every flight a success
Handled and worked with different cultures and dealt with issues such as language etc on board by furnishing the training department with timely feedback and suggestion on how to bridge the gap between training and in-flight services.
On board faced situations like death of a passenger and administration of oxygen to a new born infant.
06/1994 – 06/1998
Cabin Crew, Qatar Airways
Maintained checks and balances on board with regards to safety and service.
Conducted the first inaugural flight to Tunisia and Munich
Ensured grooming regulations was on par with the standard requirement of the company
07/1990 – 07/1993
Senior Cabin Crew, Continental Airlines, USA
To check wellbeing of the passengers on board by ensuring that the highest standard of safety and service is delivered by all crewmembers.
Responsible for the overall in-flight customer experience.
Promoting a co-operative teamwork environment on board the aircraft with all crew members
Complying with and ensuring that your appearance and that of the Cabin Crew Members meets the requirements as per company standards.
The pre-flight briefing of passengers on emergency equipment and exits and bringing to the passenger’s attention the written instructions when these are
Ensuring that items of passenger baggage in the
passenger cabin are properly secured and stowed in the passenger compartment approved stowage spaces.
Overall Responsible for leadership to a team of cabin crew members in normal and emergency situations and to ensure optimum co-operation with the flight crew.
1985 - 1990
Master’s Degree of Business / Commerce, General - Apostolic Carmel Convent, Mumbai, India.
Management & Operational Skills
Training & Commercial Aviation
Product Development & Project Planning
Designing new programs to enhance learning
Attended courses on Crucial Learning
Attended Leadership course at the Weil Cornell Medical REFERENCES
References available on request