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Customer Service Operator

Rawdat Al Khail, Qatar
November 03, 2019

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Address: Villa #* Yahyah Bin Urwa,

New Salata, Doha Qatar

Contact No.: +974-******** (whatsapp)

Email add:


To be a member of a company that would serve as an avenue for self-fulfillment and career enhancement. At the same time to be able to utilize my knowledge for the company’s development.


BS-HRM major in Culinary Arts

San Sebastian College-Recoletos Manila

(Graduated March 2011)


Able to work in a dynamic, fast-paced and performance driven environment.

Able to do multi-tasking and has an excellent customer service skill.

Extensive knowledge of principles and process of providing customer service, including customer needs assessment, meeting quality standards for service and evaluation of customer service.

Strong communication and interpersonal skills and abilities.

Good problem-solving and decision-making skills

The ability to work under pressure and in emergency situations

Concentration and stamina

A safety conscious attitude toward their work


Certificate of Commendation for Exceptional Contribution in Mitsubishi Heavy Industries (22nd of December 2017)

Certificate of Recognition SERVICE AWARD in The Exchange Regency Residence Hotel (09th of October 2015)

3-Year Service Award in The Exchange Regency Residence Hotel (18th of December 2015)



Testing and Commissioning

Turnout Controller and Site Access


(June 1, 2019 – Nov.27,2019)

-Duties and Responsibilities:

Responsible for the manual operation, setting of the turnouts and confirming alignment of the tracks and giving signal to proceed to the train driver.

Responsible for controlling the operation/maneuvering of the turnouts/switch remotely during the testing and commissioning sessions for CCRM area when Signaling is operating and Third rail is energized.

Ensuring that the turnouts, after each testing and commissioning activities and when not in use, is left in “straight track/default” position with a clamp and lock.

Record and report to APO or Controller on duty for any unusual instances or incidents in the worksite.

Assist the APO for granting special access for Rescue Team / Doha Government Emergency Services during the implementation of Incident Response Procedure.

Responsible for proper application of Cramp and Scroches until Switch Machine will certified for Auto Movement.

Assisting different kinds of testing:

oSignal Track Control (STC)

oSystem Integrated Test (SIT)

oNon-Communicating Object (NCO)

Assisting in Train transfer, Shunting and Automatic Train Wash.

Execute Line Clearing in tracks using Unimog vehicle.

Preparing permits and toolbox briefing before going to the site.

Preparing reports and graphs every after activities.


Works Train Controller, Access Planning Officer


(May 14, 2017 – May 31, 2019)

-Duties and Responsibilities:

Reporting to Construction Railway Operations Supervisor

Review and approve or reject the work permit application, if the area is not accessible at a requested time and reschedule the already issued permits in case of emergency or based on the urgency of activities and project


Authorize and direct the movement of trains in assigned geographical areas.

Liaise with the Person-in-charge of the working parties while working in Defined and/or Restricted area relating to work/track safety, loading & unloading, movement of trains/ vehicles; and interface with other working parties’ dissemination of adverse weather information and take appropriate Preventive and Corrective actions to ensure work site safety; such Curtailment or suspension of works.

Monitor and interpret the train work station displays and radio operations to determine the status of train operation and work train movement in

conjunction with the train movement scheduled or unscheduled

maintenance activities.

Authorize and control any activity on railway tracks in assigned geographical areas.

Communicate with train operator, shunter or Person in charge to ensure the

safe movement of trains.

Coordinates on-sites or remote activities during emergency or unusual

incident situation, assists in isolating the incident area from all work train

movement and participates in the implementation of repair activities or

incident response procedure

Record the movement of trains on train control diagram.

Contact railway workers or emergency services deal with equipment failure or emergencies.

Coordinate on site or remote activities during emergency or unusual incident situation.


Document Controller (June 25,2014 to Jan 16, 2015)

302 Roosevelt Avenue San Francisco Del Monte, Metro Manila

-Duties and Responsibilities.

Requesting further information for documents that are deemed incomplete.

Verifying, correcting, deleting unnecessary data, or combining data from several sources before entering into a file.

Entering information into specific files or forms from recorded material, hand written pages or figures contained in printed files.

Keeping records of tasks, files and proofread reports.

Checking completed work for errors or duplicate information before submitting the final product.

Maintaining office machines, stationery and stocking necessary media such as cards, recorders and disks.


Exchange Drive corner Meralco Ave. Ortigas Center, Pasig City, Philippines

Room Attendant

April 2, 2011 to May 2, 2014

Duties and Responsibilities.

Ensures security of guest rooms and privacy of guests

Performs rotation cleaning duties as required

Responsible for the Hotel property in the work area.

Attends to guest calls, guest requests /guest complaints in the area assigned.

Authorized to enter in guestrooms for cleaning and providing turndown services as per requirement.

Responsible for following the standard operating procedures.

Responsible for achieving and exceeding the guest satisfaction score.


Age : 28 years’ old

Birth Date : January 27, 1991

Citizenship : Filipino

Civil Status : Married

Height : 5’2’’

Weight : 100 kls.

Religion : Catholic

I hereby certify that the above information is true and correct to the best of my knowledge.



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