Sunera Sayani Kharasee
** ******** ******** ******** ** L6V 2A8
Mobile: +1-647-***-**** Email: firstname.lastname@example.org 8 years of Human Resources, Administrative, Customers Service and currently working with a Recruitment Firm as Placement Consultant looking for a challenging role to implement my skills and knowledge Highlights of Skills and Experiences
Expertise in analyzing individual needs and advise appropriate solution within 5-10 minutes of the request.
Managing 60 files of renewals and new business each day with excellent customer service.
Recognized as being amongst the top ten best performers at Bank of America Contact Center.
Have managed 250 employees with single-handedly operating department
Have managed to take 50 face to face interviews a day.
Administrated 2 programs simultaneously.
Conduct recruitment campaigns and management trainee programs and short screen more than 500 applications a day.
Took 76 calls a day leaving the conversation with a happy customer.
Can work on SAP software, HRIS and MS Office with advanced proficiency.
Can work independently and in a diverse and large team. Work Experience
HUMAN RESOURCE EXPERIENCE
To execute complete recruitment cycle and on boarding new employees with reference and background checks.
Responsible for HR relationships and conducting surveys for employee satisfaction.
Executing recruitment orders 100% on the same day.
Maintaining employees database daily and organizing profiles as per the incumbent’s experiences and credentials.
Executing complete Performance Evaluation process and assisting departmental managers to make it more effective and fair.
Played a key role in ensuring the successful launch of new organizational alignment named New Forwarding Environment. Designed and implemented policies and training manuals, job descriptions, newsletters, compensation structures, benefits packages, incentives and new-employee orientation.
Look after Annual Management Trainee, Internship and Job Rotation Programs. Made employee letters for offer, appointment, increment, re-location, re-designation, promotion, transfer, warning, and show cause letters.
Introduce bell curve appraisal system. Implemented more than 5 HR best practices.
Managing data bank for present and future potential candidates.
Perform Job Analysis tasks to match the right candidates with the opportunities and make accurate decisions.
Performing benefits tasks including WSIB, CPP EI, Health Insurance, Leaves, and Vacations and keep records in respective files and HRIS.
Follow Employment Standard ACT Ontario to practice all HR roles. CUSTOMER SERVICE EXPERIENCE
Worked in a Call Center taking inbound and outbound calls to support customers gaining access to facilities provided by company up selling and meeting selling targets.
Ensuring quality and accuracy in advising right solutions
Resolving customer queries and working to with a can-do attitude, speed and doing things right at first time.
Financial assistance awareness and collections responsibilities.
Analyze requirements of individual client needs and offer quotes, renewals and policy changes, and propose accurate result.
Participate insurance industry events to build good rapport with Fellow companies and business development
Implement best office practices to increase work efficiency and promptness. ADMINISTRATIVE EXPERIENCE
Keeping attendance, staff induction, training and turnover records,
Keep work files up to date.
Taking calls and attending meetings
Arranging venues for different events and supervised all administrative tasks.
Writing meeting minutes and memos
Recruiter/Placement Consultant June 2017 to date
Better Labour Inc
Human Resource Officer January 2017 to May 2017
Merit Services Inc
Personal/Commercial Line Customer Service Representative Oct 2015 to Dec 2016 SD Financial Services Inc
Customer Services Agent June 2015 to Sep 2015
Customer Services Agent Sep 2014 to Nov 2014
DHL Express, Canada
Human Resource Executive Mar 2013 – Jun 2014
DHL Global Forwarding, Pakistan
Manager Learning Solutions Apr 2011 – May 2012
Learning Minds Group
Human Resource Officer Oct 2008 – Apr 2011
Aga Khan Planning and Building Service, Pakistan (AKPBS, P) Assistant Human Resource Officer Nov 2006 – Sep 2008 ITREB for Pakistan (Aga Khan Development Network)
EDUCATION / PROFESSIONAL CERTIFICATION
CHRP (In Progress)
Sheridan College, Canada
Masters of Business Administration (MBA)
Hamdard University, Pakistan
Bachelor of Commerce (B.Com)
University of Karachi, Pakistan
Higher Secondary Certificate (HSC) – Commerce
Government Premiere College Karachi, Pakistan
Secondary School Certificate (SSC) – Science
Aga Khan School Karimabad, Karachi, Pakistan
Training of Trainers
Train the Trainer
Learning Minds Group
Aga Khan Development Network
How to write Job Description Effectively
Aga Khan Development Network
Can be furnished upon request