Customer Service Human Resource

Sunera Sayani Kharasee

** ******** ******** ******** ** L6V 2A8

Mobile: +1-647-***-**** Email: ******.*******@*****.*** 8 years of Human Resources, Administrative, Customers Service and currently working with a Recruitment Firm as Placement Consultant looking for a challenging role to implement my skills and knowledge Highlights of Skills and Experiences

Expertise in analyzing individual needs and advise appropriate solution within 5-10 minutes of the request.

Managing 60 files of renewals and new business each day with excellent customer service.

Recognized as being amongst the top ten best performers at Bank of America Contact Center.

Have managed 250 employees with single-handedly operating department

Have managed to take 50 face to face interviews a day.

Administrated 2 programs simultaneously.

Conduct recruitment campaigns and management trainee programs and short screen more than 500 applications a day.

Took 76 calls a day leaving the conversation with a happy customer.

Can work on SAP software, HRIS and MS Office with advanced proficiency.

Can work independently and in a diverse and large team. Work Experience

HUMAN RESOURCE EXPERIENCE

To execute complete recruitment cycle and on boarding new employees with reference and background checks.

Responsible for HR relationships and conducting surveys for employee satisfaction.

Executing recruitment orders 100% on the same day.

Maintaining employees database daily and organizing profiles as per the incumbent’s experiences and credentials.

Executing complete Performance Evaluation process and assisting departmental managers to make it more effective and fair.

Played a key role in ensuring the successful launch of new organizational alignment named New Forwarding Environment. Designed and implemented policies and training manuals, job descriptions, newsletters, compensation structures, benefits packages, incentives and new-employee orientation.

Look after Annual Management Trainee, Internship and Job Rotation Programs. Made employee letters for offer, appointment, increment, re-location, re-designation, promotion, transfer, warning, and show cause letters.

Introduce bell curve appraisal system. Implemented more than 5 HR best practices.

Managing data bank for present and future potential candidates.

Perform Job Analysis tasks to match the right candidates with the opportunities and make accurate decisions.

Performing benefits tasks including WSIB, CPP EI, Health Insurance, Leaves, and Vacations and keep records in respective files and HRIS.

Follow Employment Standard ACT Ontario to practice all HR roles. CUSTOMER SERVICE EXPERIENCE

Worked in a Call Center taking inbound and outbound calls to support customers gaining access to facilities provided by company up selling and meeting selling targets.

Ensuring quality and accuracy in advising right solutions

Resolving customer queries and working to with a can-do attitude, speed and doing things right at first time.

Financial assistance awareness and collections responsibilities.

Analyze requirements of individual client needs and offer quotes, renewals and policy changes, and propose accurate result.

Participate insurance industry events to build good rapport with Fellow companies and business development

Implement best office practices to increase work efficiency and promptness. ADMINISTRATIVE EXPERIENCE

Keeping attendance, staff induction, training and turnover records,

Keep work files up to date.

Taking calls and attending meetings

Arranging venues for different events and supervised all administrative tasks.

Writing meeting minutes and memos

Work History

Recruiter/Placement Consultant June 2017 to date

Better Labour Inc

Human Resource Officer January 2017 to May 2017

Merit Services Inc

Personal/Commercial Line Customer Service Representative Oct 2015 to Dec 2016 SD Financial Services Inc

Customer Services Agent June 2015 to Sep 2015

Gatestone, Inc

Customer Services Agent Sep 2014 to Nov 2014

DHL Express, Canada

Human Resource Executive Mar 2013 – Jun 2014

DHL Global Forwarding, Pakistan

Manager Learning Solutions Apr 2011 – May 2012

Learning Minds Group

Human Resource Officer Oct 2008 – Apr 2011

Aga Khan Planning and Building Service, Pakistan (AKPBS, P) Assistant Human Resource Officer Nov 2006 – Sep 2008 ITREB for Pakistan (Aga Khan Development Network)

EDUCATION / PROFESSIONAL CERTIFICATION

2018

CHRP (In Progress)

Sheridan College, Canada

2009

Masters of Business Administration (MBA)

Hamdard University, Pakistan

2005

Bachelor of Commerce (B.Com)

University of Karachi, Pakistan

2003

Higher Secondary Certificate (HSC) – Commerce

Government Premiere College Karachi, Pakistan

2000

Secondary School Certificate (SSC) – Science

Aga Khan School Karimabad, Karachi, Pakistan

2011

Training of Trainers

British Council

2010

Train the Trainer

Learning Minds Group

2007

Performance Appraisal

Aga Khan Development Network

2007

How to write Job Description Effectively

Aga Khan Development Network

REFERENCE

Can be furnished upon request

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