Social Media Customer Service

SANDRA ELIZABETH ABANG

*************@*****.***, +234 706-***-****, +234 901-***-****.

PERSONAL INFORMATION

Sex: Female

Nationality: Nigerian

EDUCATION QUALIFICATION

Cross River University of Technology, Calabar. 2012-2016 B.A in Visual Art and Technology

CERTIFICATION

YALI NETWORK:

Effective Communication for healthy outcomes.2018

Personal growth and development. 2019

Workforce growth and people.2019

Strategies for personal growth and development.2019 Community for organizing.2019

Google :2018

Digital skills

Future Learn :2018

Understanding IELTS

E- Learning College :2018

Customer service

Stanford Online :2018

International women’s health & human rights

WORK EXPERIENCE

Social Media Manager/ Content Creator

Heritage Group, Illupeju, Lagos. (freelance)

* Develop contents for social media pages, design newsletters, send memos and up to date information via phone, email, or social media.

* Coordinate production of communication material listen to feedback and suggestions on our online platform.

* Utilize Computer technology to handle high volume of report.

* Inform Customers online on Products and Services.

* Compile Reports on overall customer satisfaction Customer Service Executive (January 2019- September 2019) PAYCOM NIGERIA, Ikeja Lagos.

*Solve problems for mobile money agents and customers via email, phone, live chat, social media, and in person.

*Process routine merchant requests such as business activation requests.

*Work with assigned Product Teams to understand the products.

*Fill the call logs form.

*Respond to enquiries quickly and responsively.

* Respond to transaction issues and help them get refunds as applicable. Administrative Assistant

Ebony Life Tv, Illupeju Lagos. (Jan. 2018- Dec. 2018)

* Develop contents for social media pages, send memos and up to date information via phone, email, or social media

* Coordinate production of communication material and listen to feedback and suggestions.

* Utilize Computer technology to handle high volume of report.

* Inform Customers on Products and Services.

* Compile Reports on overall customer satisfaction.

* Take records of content submission.

* Collection and acknowledging parcels and packages that comes into the company.

* Managing mailboxes and forwarding the mails to the appropriate departments. Operations Executive (Nysc)

Emo media (Jan 2017-Oct 2017)

*Communicating with upper management to develop strategic operations goals.

*Developing plans to achieve strategic objectives.

*Help in making customer satisfaction.

*Creating and managing the organization's fiscal operating and capital budget and expenses.

*Helps in making sure there is a smooth efficient service that meets the expectations and needs of customers and clients.

Customer Service Executive (Internship)

Eloquent touch Media, Ikeja Lagos. (Sept. 2014-Feb. 2015)

* Resolve customer complaints via phone, email, or social media.

* Greet customers warmly and problem and reason for calling.

* Utilize Computer technology to handle high volume of call.

* Inform Customers on Products and Services.

* Compile Reports on overall customer satisfaction COMPETENCE

CORESKILLS

Innovation – Ability to make new and useful ideas work. Leadership – Ability to persuade others to follow. People Management – Ability to improve performance and satisfaction. Communication – Ability to adapt, listen, persuade and transform. Delivery – Ability to get things done.

TECHNICAL/FUNCTIONAL

Primary:

*Basic research and analytical skills. *Results based approach.

*Strong communication skills. *Clients orientation. Secondary:

*Quality assurance. *Self-management and emotional intelligence.

*Job knowledge and technical expertise. *High level of creativity and excellent writing skills.

*Ability to identify problems and propose solutions. *Excellent communication and Interpersonal Skills

*Good Analytical and Problem-Solving Skills. *Ability to work under pressure and in team with Strong leadership Skills. *Social media.

*Content writer. *Book reviewing.

OTHER ACCOMPLISHMENT

* Best graduating Student (2009/2010)

Benvic Private School, Lagos.

VOLUNTEER EXPERIENCE

* Editorial Community Development Service (NYSC)

* NYSC Band

* Give Challenge

* Rise networks

* United nations

* YALI serves

* One

REFERENCE

Available on request

Contact this candidate