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Customer Service Manager

Stockbridge, GA
November 02, 2019

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Dereck R. McCuller

**** ******** ******* ***, ** 30273

Home Phone: 770-***-**** E-mail: Message Phone: 770-***-****


My objective is to obtain a position with an organization that will allow me to exercise my skills, afford me an opportunity for growth!


Excellent Oral & Written Communication

Productivity & Performance Management

Client Relationship Management

Reporting, Recordkeeping & Documentation

Problem Solving & Decision Making

High Level of Tech/ Computer Proficiency

Functions Planning & Management

Executive & Administrative Support

Process & Productivity Improvements

Goal Setting & Achievement


1991-1992 Johnson C. Smith University

1992-2000 United States Army ( R )

1994-1995 TCU/Atlanta JCC

1998-2001 Atlanta Technical Institute

2002-2006 Atlanta Technical College


DHR (Fulton County D F C S): Admin Support III 5/2017-Present

My duties include screening customers, resolving issues and concerns and assigning workflow traffic.

DHR (Fulton County D F C S): Office Manager 7/1997-5/2017

My duties include planning and organizing work, training staff in technical and procedural tasks. I interpret and coordinate the implementation of new policy/procedures. I identify and resolve client problems. I act as the liaison between upper management and other persons and parties such as departmental staff, the general public, and outside representatives of other agencies and business.

I create and maintain tracking devices to capture critical logistics. I create and maintain the subsequent reports that capture and provide the information. I develop and implement administrative programs to ensure that overall support is provided all for staff in our unit’s spectrum. I analyze and develop methods to improve the accuracy, effectiveness and efficiency of technical and administrative practices. I assist in the review and analysis of the effectiveness of operating procedures, work flow and inter-functional coordination.

U.S. Dept. Commerce (U.S. Bureau of the Census) Clerk 2/2000-1/2001

My duties included processing payroll, solving payroll disputes, and maintaining personnel files.

HOSPITALITY RESOURCES (Presentation Services) Audio/visual Tech 4/2000-2/2001

My duties included setup and technical support of audio and visual equipment for selected events.

Oversee billing for equipment and services, booking sub-contractors, and designing layouts for presentations.

RUN-N-SHOOT Athletic Centers, Inc. Court Monitor(lead) 12/1997-02/2000

My duties included mediating games and to make sure that patrons and employees had everything that they needed. Other duties included event planning, customer service, and assisting in the retail sales department.

SE AIRGAS (Attaway Dry Ice) Delivery driver 6/1996-7/1997

My duties included cutting, packaging, and delivering Dry Ice to venders (in -state).


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