John P. Schumacher
Penfield, NY 14525
To secure a responsible position utilizing my past experiences to produce unsurpassed deliverables that consistently exceed corporate and customer expectations.
4/19 – 10/19 Aerotek Staffing East Rochester, NY
Member Services assigned to Excellus BCBS
Received inbound phone calls from existing customer base, validated customers insurance eligibility and processed premium payments.
Validated coverage eligibility and processed payments for CHP, Medicare and Medicaid for both Excellus and Univera Health Care systems
Supported work at home staff by processing requests submitted to the support database
Assisted in the new hire training for new pay-by-phone reps
5/18 – 11/18 ReMax Plus, RPP Sold Team Rochester, NY
ISA – Senior Internal Sales Associate
Received inbound phone calls from listing services such as Zillow, Trulia, Realtor.com.
Data entry of prospects information into the BoomTown CRM.
Evaluated customers’ needs and expectations and assigned them to one of the 10 realtors on our team.
Prospected to FSBO and Pre-foreclosure properties assessing the current owner’s willingness to work with a realtor in order to sell their home.
2/14 – 5/18 Conduent (formerly Xerox Corp.) Rochester, NY
Provided customer support to the world’s largest wireless service provider.
Consistent Core 50 top performer.
Provided floor support to answer rep questions
Provided training support to new agents and floor support to answer rep questions and fully resolve all customers questions and issues.
Reviewed and resolved all customer billing issues, updated all customer information and reviewed customer contracts.
8/12 – 2/14 ESP Marketing Rochester, NY
Prospected to Expired, FSBO and Pre-foreclosure properties assessing the current owners asking price, equity, reason for selling, where they were going next and their time line and forwarding these ‘warm leads’ to real estate agents under contract for our services.
Developed and implemented innovative pricing and marketing strategies and programs designed to increase the agents’ profitability while meeting personal and ESP’s goals and targets.
1/12 –8/12 Concentrix, a Synnex Corporation Pittsford, NY
Tele-prospecting Representative (TPR)
Prospected to Fortune 100 companies, Colleges and University CIO’s, CTO’s, CISO’s, IT Managers for the Computer Associates IT Monitoring and Service Desk solution called Nimsoft.
John P. Schumacher
4/09 – 9/16 2 Ton Security - Owner Penfield, NY
Certified Security Staff and Consulting
Provided security for Buffalo Bills Training Camp, at local night clubs, at local festivals and at privately held special events.
Coordinated daily and special event security for the Jonathan Child House at the Rochester Pillars a entrepreneurial and special events location.
Coordinated Limousine services for local and out of town clients.
1/07 – 1/12 Direct 2 Market Sales Solutions East Rochester, NY
Generated sales qualified leads for a major internet security provider, Trend Micro.
Presented Trend Micro’s network security solutions and suites to CIO’s, CTO’s, CISO’s, IT Managers and Network Administrators at some of the country’s largest businesses, educational institutions as well as all areas of the US Government.
Consistently achieved #1 ranking in market segment for 2010, 2011 and 2012.
6/06– 1/07 ETS Staffing Fairport, NY
Marketing Specialist assigned to Direct 2 Market Sales Solutions
Inbound and Outbound lead generation for CollegeBound Student Services. Assisting students find colleges in their local communities that meet their educational needs.
Sold internet digital advertising for MyZipple.com, a Community based Web Page serving communities in central Connecticut.
Canvassed California wineries seeking their support for the Finger Lakes International Wine Competition a fund raiser for Camp Good Days and Special Times on a volunteer basis.
4/01 – 6/06 Sutherland Global Services Rochester, NY
Cingular Wireless Sales Supervisor / Subject Matter Expert / B2B Sales Manager
Managed teams of up to 23 Sales Reps selling wireless voice and data communication services in an inbound call center to B2B and individual consumers.
Consistently exceeded organizational sales goals and was ranked as the #1 Supervisor in the program for 5 consecutive months.
Monitored and coached sales reps in the proper sales and customer service techniques.
3/99 – 4/01 Sutherland Global Services Rochester, NY
AT&T B2B Sales Rep / Team Leader / Certified Corporate Trainer
Consistently exceeded sales goals on a monthly basis and ranked in the top 10 for sales.
Assisted team members in the completion of business sales.
Trained, coached and monitored over 250 reps during the merger of AT&T and Cingular Wireless.
6/94 – 3/99 Engineering Systems Distribution Center Rochester, NY
Coordinated inbound and outbound Warehouse activities, including loading and unloading corporate and private trucks up to 55 foot. Coordinated pick-up and delivery services.
Managed up to 40 full time and contract employees.
Scheduled Corporate Trucking and Delivery Services.
Implemented and supervised short run manufacturing lines for special projects.
Bachelor of Science - Business Administration - Geneva College - Beaver Falls, Pa.