Customer Service Technician

Location:

Salary:

$35000

Posted:

November 02, 2019

PATRICIA L. BLOUNT

*********@*****.***

** ***** ** ********** – Recently retired serving as head librarian/public library director in a small rural community.

PROFESSIONAL EXPERIENCE

DURAND COMMUNITY LIBRARY Durand, WI

Head Librarian/Library Director July 1996 – October 2019

Analyze patrons’ requests to determine needed information, and assist in collecting and furnishing that information

Assisted patrons in interlibrary loan requests, cataloging of all new materials to the collection

Assisted with the checking in and out of books in a library serving ~ 5,000 patrons regionally

Assisted with the checking in and out of materials in a library serving middle/high school students

Cataloged and approved purchase selection for all new materials including books, audiovisual materials, and other special collections.

DURAND FREE LIBRARY Durand, WI

Head Librarian/Library Director January 1992 – June 1996

Automated the public library material/checkout system from hand to current shared system

Assisted patrons with needed information and locating books on shelves

Cataloged and approved purchase selection for all new materials including books, audiovisual materials, and other special collections.

Performed clerical activities, such as answering phones, sorting mail, filing, typing, word processing, photocopying, and mailing out material

EDUCATION

UNIVERSITY OF WISCONSIN – GREEN BAY GREEN BAY, WI

Bachelor of Arts, December 1991

Personalized Major: Global Informational Analysis

Emphasis: Library Science/Business/Marketing

ADDITIONAL SKILLS

Skilled at reference questions through wide variety of online resources

Interlibrary loan knowledge

Organized, efficient, and friendly with the public

Excellent customer service skills