An enthusiastic administrator experienced working with executives in a supporting role providing exceptional customer service to both internal and external clients. A team player who enjoys working in a challenging, high-energy environment. Recognized for the ability to quickly grasp new ideas and situations, while effectively resolving any challenges and following up with all stakeholders. A proficient, and proactive professional with the capability to work autonomously while still delivering high quality work as well as consistently keeping business relationships positive and strong, without losing sight of the details.
Intermediate to advanced level MS Office (Word, Excel, Outlook, PowerPoint, Visio), Quick Books.
Effective communication skills, demonstrated while coordinating meetings and events for executive teams.
Analytical/problem-solving skills in planning client events, trade shows and international travel.
Planning/Organization – successfully coordinated internal moves and events within IT and Oil/gas project environments.
Project Management certification from Southern Alberta Institute of Technology.
Proficient in fielding a high volume phone and in-person client inquiries providing a high level of customer service
Highly skilled in managing complex executive calendars and international travel arrangements
Strong ability in arranging meetings with potential clients, providing market research and corporate profile summaries, agendas, and catering
Compiled and distributed weekly, monthly, and quarterly reports for executives
Proficient in compiling expense reports, including expense receipts
Talented in working with clients, co-workers and suppliers with a high-degree of professionalism, diplomacy and courtesy
Coordinated and tracked training for staff and clients
Compiled and distributed various presentations
Coding of purchase orders, invoices, and company purchases
Input and approved time sheets
Proficient in creating policies and procedures
Documented accounts receivables
Managed client lists
Created and maintained various filing systems
Coordinated and attended various customer/employee functions, milestone events
Managed vendors and suppliers
Created and updated client information
“Go To” person for all office needs as well as personal tasks as requested.
Volunteer with Interfaith Food Bank, Cancer Society, Folk Festival, Blues Festival
Project Management Certificate, SAIT Polytechnic (2007) – Calgary, AB
Human Resources Management Program, Algonquin College (1982 - 1985) – Ottawa, ON
Accounting/Bookkeeping (Present) Customer Service Technician (Present)
Construction Safety Training (2013) Standard First Aid/CPR (2013)
Principles of Health & Safety Management (2013) SECOR 2013)
Introduction to HTML & CSS (2013) Minute Taking (2012)
MS Project Levels I & II, SAIT (2007) Negotiation Skills, SAIT (2007)
Emotional Intelligence, SAIT (2007) Leadership Skills, SAIT (2007)
Winters Instruments 2018 - 2019
Sales Coordinator (contract)
Red Maple Engineering 2015
Receptionist/Administrative Assistant (part time)
Oxford Properties 2014 - 2015
Sherlock Septic Services 2013 – 2014
Executive Assistant to the president
Energy Resources Conservation Board (Contract) 2012
Executive Assistant to the CIO
AMEC (EPC) 2011-2012
Senior Project Administrative Assistant to the Executive Vice President
Ziff Energy Group 2011
Executive Assistant to the CEO
Canada Revenue Agency (CRA) – Compliance Systems Redesign Project (Contract) 2008 - 2010
NovAtel Inc. (IT) 2005 - 2006
Senior Administrative Assistant to the VP of Aviation and VP of OEM
Honeywell 1998 - 2005
Sales Administrator/Project Manager, Office Manager, Senior Project Administrator