Lourdes Hurcades

Hialeah, Florida *****

E-mail: adaqqz@r.postjobfree.com * Cell 305-***-****

SUMMARY OF QUALIFICATIONS

Twenty+ years of experience in hospitality industry for the Administrative/Sales & Catering

Four years’ experience directly in Human Resources field

Provided leadership, direction and guidance for a team of 75+ diverse employees and managed H.R.

Cultivate client relationship to better understand their needs, acting as client advocate, while acting in the best interest of the company

Goal oriented, build and maintain relationship with partners, and strong interpersonal skills

Account Management, Contract Negotiation and building meaningful client relationships

Recognized by manager and supervisor on knowledge of work and multi-task abilities

Proven of being able to balance competing priorities, deadlines, working independently or as a team, while contributing to the success of the entire team

Quick learner and multi-task

Strong verbal and written communication in English and Spanish

EXPERIENCE:

Quality Inn Miami Airport (formally Fairfield Inn)

Executive Sales Manager

August 2010 to January 2019

Foster business with proactive and reactive sales efforts

Knowledgeable of local and international market including Caribbean & Central America in hospitality industry

Sell & Coordinate groups, Airlines, FIT, Government, Corporate business

Provided customer service to clients with speed and efficiency

Negotiate contracts with vendors (OTA, Corporate and FIT accounts, etc.)

Preparing final payments for group/direct billing accounts using internal systems

Be the face of the hotel at all industry event with property representation of professionalism

Control rate, daily availability with 3rd party booking sites, Choice Central Smart Rate and analysis compensate publish rate.

Create special promo material too developed local business and packages

Hotel Site Inspection

Assist management with job interviews, annual open enrollment and employee benefit link.

Attend local & international trade shows (La Cita, Florida Huddle, sales blitzes and public facing presentation.

Being a team player for successful hotel operation

Arch Aluminum & Glass Company

HR Coordinator/Admin Assistant

March 2006 to October 27, 2009

Professional level of administrative support at the branch level of Human Resources

Implement processes and procedures generated by Corporate HR for all employees & managers.

Slashed payroll/benefits administration costs 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of services.

Coordinates the employment process to include scheduling interviews, drug tests, orientation, training, conducting new employee orientation and ensuring the accurate and timely completion of all required new employee paperwork and its entry into the computerized system

Ensures that each applicant is interviewed in professional timely manner.

Complete injury report

Assist with reporting work compensation claims

Maintain OSHA documentation in MSDS book

Initiates contact with all possibly qualified candidates for interviews

Process new hires, transfers and terminations

Knowledge and experience with HR concepts, FMLA, HIPPA, COBRA, I-9, practices, and procedures (laws, benefits, compensation, performance evaluation, recruiting, etc.).

Strong Customer Service skills

Excellent organizational and communication skills

Evidence of the practice of a high level of confidentiality

Fluency in Spanish and English languages

Administrative duties including scanning, copies, fax, mail, etc.

Strong knowledge of Employee Handbook

Ensured all employee daily punches on Payroll system and transmit bi-weekly electronically approve of hours for exempt and non-exempt staff

Managed temporary staffing hiring & maintained professional communication with agency representative

Order & control branch supplies from cleaning supply, chemicals, woods, copier services, etc.

Built a strong relationship, friendly, open communication with suppliers and customers

Data Entry of billing invoices for material shipped daily.

Travel arrangement for managers and visiting guests

Holiday Inn Hollywood Beach Resort

Sales & Catering Executive Assistant

August 2001 to November 2005

Coordinate groups, conferences, meeting, banquet events based on client needs and handle event planning

Performed Administrative, H.R., customer service for the Sales/Catering Department and General Manager

Supervised set-up of wedding or meeting functions & final details on banquet events order (BEO)

Negotiate contracts with vendors (OTA, Corporate, FIT accounts, etc.)

Outside sales calls to promote the hotel & banquet facility (Holiday Inn Mia Lakes & Oceanside)

Create all special promotional material, coordinate & developed hotel monthly employee newsletter

Attended tradeshows nationally and sales blitzes

Order and control hotel office supply

EDUCATION

Miami Dade Community College

Major: Accounting

Minor: Business Administration

GPA: 3.50

Miami Springs Senior High School

Graduated with top honors 10% of Senior Class

Received Scholar ship grant for first year at Miami Dade Community College

SKILLS: Microsoft Words, Excel, Outlook, Publisher, Copiers/scanner, fax, Choice advantage & Choice Central reservation systems, data entry system, Stromberg payroll, proficient on a 10-key adding machine, cash handling experience 10 years

RERENCES: Available upon request

Contact this candidate