Hialeah, Florida *****
E-mail: email@example.com * Cell 305-***-****
SUMMARY OF QUALIFICATIONS
Twenty+ years of experience in hospitality industry for the Administrative/Sales & Catering
Four years’ experience directly in Human Resources field
Provided leadership, direction and guidance for a team of 75+ diverse employees and managed H.R.
Cultivate client relationship to better understand their needs, acting as client advocate, while acting in the best interest of the company
Goal oriented, build and maintain relationship with partners, and strong interpersonal skills
Account Management, Contract Negotiation and building meaningful client relationships
Recognized by manager and supervisor on knowledge of work and multi-task abilities
Proven of being able to balance competing priorities, deadlines, working independently or as a team, while contributing to the success of the entire team
Quick learner and multi-task
Strong verbal and written communication in English and Spanish
Quality Inn Miami Airport (formally Fairfield Inn)
Executive Sales Manager
August 2010 to January 2019
Foster business with proactive and reactive sales efforts
Knowledgeable of local and international market including Caribbean & Central America in hospitality industry
Sell & Coordinate groups, Airlines, FIT, Government, Corporate business
Provided customer service to clients with speed and efficiency
Negotiate contracts with vendors (OTA, Corporate and FIT accounts, etc.)
Preparing final payments for group/direct billing accounts using internal systems
Be the face of the hotel at all industry event with property representation of professionalism
Control rate, daily availability with 3rd party booking sites, Choice Central Smart Rate and analysis compensate publish rate.
Create special promo material too developed local business and packages
Hotel Site Inspection
Assist management with job interviews, annual open enrollment and employee benefit link.
Attend local & international trade shows (La Cita, Florida Huddle, sales blitzes and public facing presentation.
Being a team player for successful hotel operation
Arch Aluminum & Glass Company
HR Coordinator/Admin Assistant
March 2006 to October 27, 2009
Professional level of administrative support at the branch level of Human Resources
Implement processes and procedures generated by Corporate HR for all employees & managers.
Slashed payroll/benefits administration costs 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of services.
Coordinates the employment process to include scheduling interviews, drug tests, orientation, training, conducting new employee orientation and ensuring the accurate and timely completion of all required new employee paperwork and its entry into the computerized system
Ensures that each applicant is interviewed in professional timely manner.
Complete injury report
Assist with reporting work compensation claims
Maintain OSHA documentation in MSDS book
Initiates contact with all possibly qualified candidates for interviews
Process new hires, transfers and terminations
Knowledge and experience with HR concepts, FMLA, HIPPA, COBRA, I-9, practices, and procedures (laws, benefits, compensation, performance evaluation, recruiting, etc.).
Strong Customer Service skills
Excellent organizational and communication skills
Evidence of the practice of a high level of confidentiality
Fluency in Spanish and English languages
Administrative duties including scanning, copies, fax, mail, etc.
Strong knowledge of Employee Handbook
Ensured all employee daily punches on Payroll system and transmit bi-weekly electronically approve of hours for exempt and non-exempt staff
Managed temporary staffing hiring & maintained professional communication with agency representative
Order & control branch supplies from cleaning supply, chemicals, woods, copier services, etc.
Built a strong relationship, friendly, open communication with suppliers and customers
Data Entry of billing invoices for material shipped daily.
Travel arrangement for managers and visiting guests
Holiday Inn Hollywood Beach Resort
Sales & Catering Executive Assistant
August 2001 to November 2005
Coordinate groups, conferences, meeting, banquet events based on client needs and handle event planning
Performed Administrative, H.R., customer service for the Sales/Catering Department and General Manager
Supervised set-up of wedding or meeting functions & final details on banquet events order (BEO)
Negotiate contracts with vendors (OTA, Corporate, FIT accounts, etc.)
Outside sales calls to promote the hotel & banquet facility (Holiday Inn Mia Lakes & Oceanside)
Create all special promotional material, coordinate & developed hotel monthly employee newsletter
Attended tradeshows nationally and sales blitzes
Order and control hotel office supply
Miami Dade Community College
Minor: Business Administration
Miami Springs Senior High School
Graduated with top honors 10% of Senior Class
Received Scholar ship grant for first year at Miami Dade Community College
SKILLS: Microsoft Words, Excel, Outlook, Publisher, Copiers/scanner, fax, Choice advantage & Choice Central reservation systems, data entry system, Stromberg payroll, proficient on a 10-key adding machine, cash handling experience 10 years
RERENCES: Available upon request