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Customer Service Sales

Toledo, OH
November 02, 2019

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ESSENCE VAUGHN 419-***-****

Defiance, Ohio *****

PROFESSIONAL SUMMARY I am currently a student at The University of Toledo. I major in Political Science, concentrating in Legal Studies and minoring in Spanish. I have a lot of experience working with all different types of people from all different backgrounds. I have office experience, with data entry, making appointments, answering questions to my knowledge. My experience has showed me that always being a leader, patient, and having an answer to almost any question are skills that . I think this helps me with communicating with people because I am understanding that every person's situation is never the same. I have made calls, and used customer service at each job I have had.


Dependable and reliable

Adaptive team player

Blueprint and schematic interpretation

Packaging expertise

Quality assurance

Materials handling

Credit and cash transactions

Product recommendations

WORK HISTORY Backroom Associate • TJX Companies

Defiance, Ohio • September 2019 to Current

• Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability

• Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds

• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies

• Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery

• Performed timely inventory counts to verify stock levels

• Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues

• Greeted customers and directed to requested products

• Maintained productivity and accuracy while continuously lifting and unpacking over 8 pallets of home, shoes, and clothing packages

• Volunteered to assist Coordinator with Inventory projects, demonstrating willingness to learn new tasks and increase skill levels

Quality Inspector (CS1) • Defiance Metal Products

Defiance, Ohio • May 2019 to August 2019

• Utilized gauges, tools and equipment to complete in-depth assessments

• Recorded defects and coordinated issue resolution with development team and functional leads

• Recorded inspection and test data such as weights, temperatures, grades and quantities inspected and graded

• Created and executed system and integration test scripts

• Maintained high standard of workmanship by using only approved data, materials, tools and test equipment

• Identified and helped resolve production problems, increasing output while reducing errors

• Performed preliminary, in progress, hidden damage and final product inspections

• Identified and helped resolve non-conforming product issues

• Routinely checked measuring equipment to resolve testing problems

• Determined adjustment and certification methods, formulas and measuring instruments required based on blueprints

• Documented, filed and maintained proper inspection records and quality assurance documents

• Notified supervisors about production problems and helped identify and correct concerns

• Completed evaluations by properly using various gauges, tools and equipment

• Measured product dimensions to assess compliance with specifications

• Conducted material inspections of incoming Chevrolet Silverado vehicles

• Performed timely reviews to check for defects

• Assessed finished items for defects and ordered reworks to eliminate irregularities

• Completed all product order worksheets after each package of parts were checked

• Maintained safe and organized work stations and properly stored tools in correct areas

• Recorded production data in daily logs

• Prepared finished products for shipment

• Inspected quality of finished products, making minor repairs to meet project expectations

• Monitored processes to avoid overloading and keep machinery functioning properly

• Built and packaged products to complete daily work orders

• Inspected finished products for quality and adherence to customer specifications

• Set up and operated production equipment according to daily work orders and safety procedures

Pharmacy Technician • Rite Aid Pharmacy

Defiance, Ohio • November 2018 to May 2019

• Coordinated verification and filling of more than 300 daily prescriptions in high-volume drive-thru pharmacy environment

• Set up and modified patient profiles in NEXGEN to include current information such as medications and insurance details

• Resolved non-routine issues like third party billing, computer system and customer service issues

• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items

• Ordered medicines daily to ensure compliance with demands and needs

• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales

• Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications

Student Debt Collector • Credit Adjustments

Defiance, Ohio • May 2018 to August 2018

• Demonstrated knowledge of company's mission, purpose, goals, and ability to help employees successfully achieve them

• Maintained drive and determination to obtain personal and team objectives and goals

• Wrote methodological and analytical reports tailored to specific project and client needs

• Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances

• Set up drafts and processed immediate payments after conducting thorough research and analysis of account

• Applied training and persuasive communication strategies to overcome objections

• Minimized total number of delinquent accounts through calling and setting up payment plans

• Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.

• Fielded incoming phone calls from customers and directed to corresponding department or individual for assistance

• Oversaw disputes resolution and reconciliation for hundreds of client accounts

• Identified appropriate solutions to minimize issues and quickly solve problems

• Organized and updated client charts to incorporate carrier changes

• Prepared correspondence and documents to show daily progress by management personnel

• Answered all customer questions and helped assist in payment and documents needed for loan repayment

Sales Associate • Kohl's Defiance

Defiance, Ohio • April 2018 to August 2018

• Approached each problem with fresh mind and analytical strategies to quickly resolve concerns

• Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention

• Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations

• Increased brand awareness through event marketing, demonstrations, sales and brand promotion

• Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions

• Protected purchase items with proper bagging and wrapping to prevent damage

• Organized store merchandise racks and displays to promote and maintain visually appealing environments

• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices

• Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions

• Retained product, service and company policy knowledge to serve as resource for both coworkers and customers

• Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals

• Kept apprised of emerging trends and provided informative customer service to assist in product selection

• Assisted customers by finding needed clothing and home items and checking inventory for items at other locations

• Helped average of 1000 customers per day by responding to inquiries and locating products

Sandwich Artist • SUBWAYRestaurants

Defiance, Ohio • February 2015 to January 2018

• Consistently met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides

• Organized work areas to foster efficiency and model exceptional kitchen etiquitte

• Operated manual and electric appliances to peel, slice and trim food

• Efficiently prepared sandwiches and other menu items for guests

• Maintained clean, sanitized and well-organized food preparation zones to promote store efficiency

• Performed shift change tasks each day to keep store efficient and neat

• Maximized customer satisfaction by quickly addressing and resolving complaints with food or service

• Maintained clean, well-organized and properly sanitized front counter area to greet customers

• Discussed menu options with customers and offered proactive suggestions to meet individual needs and drive sales

• Organized food preparation stations and replenished supplies to maximize efficiency

• Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses

• Monitored dining area and quickly cleaned up spills, reset tables and removed trash to keep area presentable and ready for use

• Completed efficient store opening and closing procedures each day to maintain preparedness for all customer needs

• Maximized time by restocking counter supplies and condiment stations, cleaning windows and emptying trash cans during slow periods

• Prepared food items such as deli and hot sandwiches to meet customer specifications

• Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently

• Executed all daily tasks and assisted other team members when needed

• Took customers' orders by recording requested menu items, substitutions and add-ons

• Monitored and counted food stock and supplies to reorder on time

• Washed and sanitized dishes after every use to protect customers

• Trained sandwich artists to apply attention to detail and commitment to quality

• Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff

• Answered guest questions, delivering most accurate and updated information available

• Verified orders and bagged items for easy transport

• Communicated with customer to provide menu offering details and assist with decision-making

• Maintained high standards of customer service during high-volume work shifts and fast-paced operations

Cashier Sales Associate • Walmart

Holland, Ohio • July 2017 to October 2017

• Trained as Produce Associate and provided back-up coverage to provide customers with optimal support

• Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches

• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers

• Welcomed and greeted customers and offered friendly, knowledgeable assistance

• Kept cash drawer in compliance with overage and shortage standards and handled all assigned change funds and cash receipts

• Observed customer purchases in line and differentiated between standard portions

• Calculated change, accepted declining balance cards and other acceptable forms of payment, and issued receipts to customers

• Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs

• Received and inspected shipments to complete timely merchandising updates

• Presented friendly and positive attitude while communicating clearly with customers and colleagues

• Greeted incoming customers and provided personable and knowledgeable service

• Remained standing for prolonged periods of time, in addition to repeated walking, bending, stretching and occasional lifting up to 30 lbs

EDUCATION Bachelor of Arts - Political Science • The University of Toledo

Toledo, OH • Expected in December 2020

• Recipient of Regent's Award Scholarship

• Dean's List Spring 2019

• Continuing education in Spanish as a minor degree

High School Diploma • Defiance Senior High School

Defiance, Ohio • June 2016

I was a three-sport athlete and a part of Student Council and a group called the VolunTeens. I also had an average of 3.7 GPA throughout high school.

• Elected to Student Council in 2014-15, and 2015-16

• Continuing education in Political Science

• Member of VolunTeens

• Graduated with 3.7 GPA

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