ZAIDA AMARAL ******.******@*******.***
** ******* **., *** ******* MA 02740 508-***-****
Areas of Strength
Offering 30+ years of Administrative Assistant
Five years as an RN Secretary
Administrative Assistant Certification
Microsoft Office ~ Typing – 70 wpm
Graduated as Executive Assistant at Katharine Gibbs business school
Ability to deal with the public both over the phone and in person in a professional manner
Entry Level
Strong knowledge in excel, word, PowerPoint and outlook.
Customer service representative
Bilingual-Speak, write and read fluent Portuguese
Check insurance eligibility
Handle confidential information with integrity, trustworthy and good Listener
Pay Attention to Detail, Courteous, Professional Demeanor
Ability to work in a fast and busy environment
Perform data entry, filing, and other administrative duties
Greet visitors to the office in a professional manner to the appropriate staff members for meetings and appointments
Employment
Coastline Elderly Services, Inc., New Bedford MA 2014– 2019
RN SECRETARY
Review Provider entries on consumer records for Adult Foster Care and Group Adult Foster Care Programs to ensure program compliance
Maintain Consumer confidentiality
Communicate with vendor providers to resolve issues and concerns
Provide Administrative support to Nursing staff, and serve as Portuguese Translator when needed
Perform hospital screenings for Patients being released when needed
Oberon Company, New Bedford MA 2011 – 2014
MANUFACTURING CLERK
Processed Accounts Payable invoices and documented payroll information for up to 40 employees
Created work orders, inventory and quality control spreadsheets for Safety Products sold by the manufacturer
Resolved customer concerns in a calm manner
New Bedford Tile and Carpet, New Bedford MA 2010 – 2011
RECEPTIONIST
Served as Sales Associate, maintained product knowledge and services to assist customers in selecting the product that best suits their needs
Prepared invoices and quotations and payroll documents, handled cash/ credit card payments
Chadwick’s of Boston, Taunton MA 1997 – 2009
DISTRIBUTION ASSOCIATE
Processed, inspected and packaged customer orders in the Customer Returns Dept.
Worked closely with area Supervisors and Managers to achieve, maintain, and surpass department and facilities goals
Portuguese American Export Line, New Bedford MA 1986 - 1998
ADMINISTRATIVE / OFFICE ASSISTANT
Coordinated, expedited, and tracked cargo movement between the U.S. and Azores, Portugal
Obtained and verified accuracy of import documentation needed for U.S. Customs clearance
Worked closely with the Director to meet delivery of goods in the most time and cost-effective manner possible
Education / Training
Katherine Gibbs School, Providence RI ADMINISTRATIVE ASSISTANT CERTIFICATION
Graduated Dean’s List – completed a 1 year and 6 months Executive Simulation class
Engaged in the professional functions and duties of an Executive Assistant within a simulated Executive Office Practice Course, including business letter writing, creating brochures, coordinating and setting up conferences and meetings.