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Service Analyst

Vaughan, ON, Canada
November 02, 2019

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Tel: 416-***-****


•10+ years of diversified experience in QA and software testing in Healthcare, ETL testing, Infrastructure, Telecoms, and n-tier Web applications and API/Webservice testing.

•4 Years of Software Development/Maintenance and Support of payment processing application using C/C++, PERL in Unix platform.

•Proficient with Agile and Waterfall software development and testing lifecycle (SDLC & STLC).

•Extensive experience in Black box testing, Automation Testing, API Testing, Functional, Regression, System Integration, Accessibility testing, Failover, Upgrade, UAT, Performance, Sanity, Stress & Load Testing, Data replication testing, client/server and Disaster/Recovery Testing.

•Experienced in the test plan, test cases, and test metrics formulation.

•Possess excellent verbal and written communication skills.


•Proficient in automation test tools such as POSTMAN and Selenium WebDriver with TestNG and Jenkins.

•Experience in SOAP/RESTFUL web service Testing using Postman, SoapUI and Rest Assured framework java. Validated JSON formatted data, different HTTP status code like 200, 201, 400, 415, 500etc.

•Work with defect tracking tools such as JIRA, ServiceNow, Test Director and HPQC/ALM 10.

•Languages: C/C++, PERL, Unix Shell Scripts, JAVA, XML, JavaScript and SQL & PL/SQL.

•Version/Revision Control: Git, CVS, Subversion (SVN), SharePoint, RCS, SCCS.

•Experience in RDBMS such as Oracle, DB2, MySQL, Sybase and MS SQL Server, and Oracle Forms Developer 9i.

•Experienced in deployment in WebLogic 9.2, WebSphere, and Tomcat Webserver 6.1


QA Analyst – Integration

PointClickCare, Mississauga, ON, May 2013 – February 2019

Project: An EHR (Electronic Health Record)/ EMR (Electronic Medical Record) application, EOM (Electronic Order Management) enhancements, PointClickCare CRM application, Document API, IAR/MDA, Kroll and Omnicare pharmacy integration and Eligibility validation (Dorado) and Claim Management (Ability) project. The system has been certified by CHIT to operate under US healthcare regulation.

•Performed RESTful and SOAP web service manually testing with JSON/XML using POSTMAN/SOAP UI.

•Created an automated script for REST API using POSTMAN and Rest Assured framework with Selenium.

•Developed Automation scripts for end-to-end functional testing, Regression Testing using Selenium Web driver with TestNG using the POM model and Git source code management.

•Performed cross-functional and integration testing with external pharmacies, third-party vendors such as Dorado Systems, Ability Network, e-Referral, Integrated Assessment Record (IAR) and MDS via Rhapsody integration engine.

•Analyzed and reviewed business requirements, functional specifications, and design documents to mitigate the PCC Quality Standard.

•Performed system testing, integration testing, single sign-on (using SAML) solution testing, regression testing, conformance testing, and user acceptance testing.

•Performed testing of Prescription Management in the EHR integrated with Frameworks, Omni, MPGI and Kroll vendor.

•Coordinated with Project Owner, Vendor Testing Analyst, vendor business analysts, and clients to clarify requirements during quality assurance processes and pilot installation.

•Created and executed test cases to verify product compliance with specified requirements.

•Responsible in performing the test data preparation for UAP (User Account Provisioning) web services, creating the user using XML files, and exporting data as XML files.

•Solved customer complaints by analyzing and developing SQL scripts to test Medispan database updates and User Account in PCC DB.

•Performed testing of HL7 Pharmacy Messages received from various Pharmacies vendors.

•Identified and logged defects with detailed steps and attachments and tracked them using JIRA and NetSuite.

•Maintained documents in Confluence in chronological order to meet PCC Quality standards.

•Performed back-end testing for facility configuration and both incoming and outgoing messages using MS SQL Server 2005/2008/2012/2016.

•Tested the application on a cross-browser to ensure product compatibility.

•Environment: OS: Windows XP/ Windows 10. Applications: JAVA, Rhapsody, SVN, JIRA, Confluence, SOAP UI, STS, Selenium, TestNG, Git, Jenkins, Postman, ARC, HTML, XML, HL7, SQL, HL7 Simulator, WSDL, Gateway, Greenshot, NetSuite.

ETL Test Analyst (Contract)

Teradata – Loblaws, Mississauga, ON, August 2012 – November 2012

•Analyzed Business requirements & Design Specification Document to determine the functionality of the ETL Processes.

•Validated ETL transformation rules, data transformed according to requirements without data loss or truncation and invalid data were rejected or replaced with default values.

•Created SQL scripts to validate data from source to target as per requirement.

•Developed and updated Test Plan, Test Cases and Test Scripts for functional testing.

•Used HP QC/ALM tool to load test cases, executed test cases and tracked defects.

•Executed the ETL Code using the BODS Management Console.

•Environment: OS: Windows XP, IBM AIX 5, Oracle 11; Application: HPQC/ALM 10.0, SQL Developer 1.5.1; ETL Tool: SAP BODS (Business Objects Data Services) 3

Test Lead / Lab Manager (Contract)

IBM – TD Bank, Mississauga, ON, April 2010 – August 2012

•Responsible for eMessaging infrastructure and software (COTS – Microsoft Exchange Server and other applications) test management and test project delivery to the client.

•Participated in Functional, Integration and UAT test planning activities, test developing activities.

•Developed and updated test plan, test cases and test scripts for functional, non-functional, browser compatibility, Failover, DR (disaster recovery) and UAT to ensure customer’s requirements were met.

•Conducted UAT testing on the eMessaging solution on MS Cluster infrastructure.

•Scheduled PAT eMessaging Lab usage with TD and IBM users.

•Managed hardware and software configurations and updated PAT Lab.

•Environment: OS: Windows XP/ Windows 7. Application: eVault 8.0, Exchange Server 2003, Outlook 2010, Outlook web app (OWA), SQL Server, MS Office, ServiceNow.

Quality Assurance Analyst

Sigma Systems, Toronto, ON, August 2005 – December 2009

•Developed test plans, designed and reviewed test cases from requirements and executed on each build.

•Deployed and configured SMP web application in WebLogic application server in Test Lab.

•Performed functional, black box, regression, infrastructure connectivity testing, ad-hoc testing on pre-integrated web-based Sigma Service Management Platform (SMP) and VoIP Service Package with Amdocs and ICOMS billing systems, CLEC Gateways, IVR activation and Nortel CS2K which provide order management, resource management, SOAP messages, Service Provisioning and inter-carrier gateway integration capabilities for VoIP services for the project.

•Created and executed JMeter scripts for performance testing of clients’ test portal.

•Maintained and troubleshoot Oracle Forms and Reports 9i.

•Environment: OS: Windows XP, Solaris 5.10., DB: Oracle 9i, Oracle Forms/Reports 9i. Application: WebLogic 9.2, TRACKWEB 7, ATF, TOAD, SOATest, SharePoint. Languages: SQL, PL/SQL Shell Scripts, Java, XML, UML, JUnit. Billing Systems: Amdocs, ICOMMS, Projects: CableONE, Charter, Solution 3.1.1, SuddenLink, Rogers, and Shaw.

QA Analyst

TrekLogic - SUN Microsystems, Markham, ON, June 2004 – June 2005

•Installed, configured NetConnect and enterprise application on Solaris for testing and created and updated installation and configuration document for JES and NetConnect web application.

•Performed functional, integration, regression, documentation and ad-hoc testing for NC 3.1.1 (web-based self-monitoring system), Java Enterprise System on every Solaris10 builds and Solaris 9.

•Installed, configured and monitored the heartbeat of SunONE Application Server 8.1, SunONE Web Server, Tomcat Web server 6.1, Calendar Server, Messaging Server, Identity Server, and Directory Server 5.2.

•Deployed and configured CST server in WebSphere and Tomcat Web server in test Lab.

•Debugged and Troubleshoot automated regression test suite and executed against NC 3.2.0 pre-beta on x86, NC 3.1.1 CD bundle, and NC 3.1.1 JES component.

•Environment: OS: Sun Solaris 5.10, 5.9 and OS 5.8Hardware: Sparc sun4u, Cluster E10K, F15K, F20K, Star Blade 1000, 2000. Application: NetConnect (NC), Java Enterprise System, WebSphere, Tomcat Webserver


Bachelor of Engineering in Electrical Engineering Majored in Communication Systems Ryerson University, Toronto, ON,


•Award received: INGLIS LIMITED Award and HEWLETT PACKARD (Canada) Limited Award.

•On the Dean's list for First and Second year at Ryerson University.

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